Petsense

+1 928-649-0488

1100 AZ-260, Cottonwood, AZ 86326 United States of America

Open Today: -

Quick Facts About Petsense

Petsense Place has a number of strengths and weaknesses based on the comments provided.

One of the strengths of Petsense Place is its clean and well-stocked store. The comment "Nice clean store though" suggests that the physical space of the store is well-maintained, creating a pleasant shopping experience for customers. Additionally, the comment "seem to be well stocked with a bit of everything" indicates that Petsense Place offers a wide variety of products, providing customers with many options to choose from when shopping for their pets.

Another strength mentioned in the comments is the hosting of a pet adoption event for Pets Return Home. This shows that Petsense Place is actively involved in promoting pet adoption and supporting local organizations. Hosting such events can help create a positive image for the store and attract customers who are passionate about animal welfare.

Petsense Place also receives praise for its grooming services. The comment "Great staff especially Tiffany in the grooming dept SHE IS THE BEST" highlights the quality of the grooming services provided. Positive feedback about staff members can indicate that the employees are knowledgeable, skilled, and provide excellent customer service.

Additionally, the comment "The staff is awesome and so very pet friendly" suggests that the staff at Petsense Place prioritize the well-being and happiness of pets. This is an important trait for a pet store, as customers want to feel confident that the staff will provide them with knowledgeable advice and assistance when it comes to their pets' needs.

However, there are also some weaknesses mentioned in the comments. One of the most significant weaknesses seems to be poor customer service from certain staff members. The comment about Brooke, the store manager, suggests that she was unhelpful and rude to a customer. This can leave a negative impression on customers and make them reluctant to continue shopping at the store.

There is also a comment about an issue with pricing. The customer claims that they were overcharged for a carrier and that the staff member and manager were not willing to rectify the mistake. This indicates a lack of attention to detail and unwillingness to resolve customer complaints. Such incidents can lead to a loss of trust and credibility for the store.

In addition, the lack of an apology from the employee who made the mistake can be perceived as poor customer service, as the customer states, "the sneering employee who never did apologize." Apologies are important in customer service as they show acknowledgment of mistakes and a willingness to make things right.

Overall, while Petsense Place has strengths such as a clean store, a variety of products, and hosting pet adoption events, it also has weaknesses in terms of certain staff members demonstrating poor customer service and a lack of attention to detail. Addressing these weaknesses and focusing on improving customer service can help Petsense Place create a more positive and satisfying shopping experience for customers.

Best TL Reviews

Brooke was less than interested in helping us. Walked in, no greeting as she scrolled on her phone. Needed help engraving a pet tag and she put it in backwards and didn't help when I asked what to do next because again, she was scrolling on her phone.

Nice clean store though.

They hosted a pet adoption event for Pets Return Home. Great store with excellent quality products and Grooming services. Owned by Tractor Supply too.

Great staff especially Tiffany in the grooming dept SHE IS THE BEST

This place is pretty amazing. The staff is awesome and so very pet friendly. There's also a opportunity on Sundays to get your pets caught up with vacations. Pretty amazing store if you ask me.

3 years ago I gave this place an excellent review. I used get my dog groomed before he died and would still get pellets for my parrot here. I stopped in today wanting to purchase a small carrier for the parrot. It rang up at the wrong price. I asked the girl why so high and she said tax. I asked her to show me and I can see it's rung up at the wrong price. I told her the total is wrong. She says she'll check with her manager and comes back telling me manager says it's tax. I said no it's not tax, it has rung up incorrectly - look at the price tag. And she says well this is the price you have to pay because that's the total the machine says. Again I ask her to look at the price that the product has rung up at and tell her I want the price that it is marked which it is also marked on the shelf where I got it. She tells me no I have to pay this price. I said go get your manager. So she goes gets her manager and the manager asked what the problem and I said this girl can't do math and the manager tells me I'm being rude. Excuse me? Other customers were watching while I tried to explain to this girl that 39 + 4 does not equal $49. I'm done. Easy enough to order what I need from Amazon. I was so upset with how I was treated by the store manager Brooke, I came back later to return the item - only to be greeted with the sneering employee who never did apologize. And the bonus is, going to Amazon afterwards to repurchase the carrier, I found a 40% savings. Since this store doesn't care to have your business, save your money.

Groom the dogs each month great staff and good price ????

Just walked through browsing, seem to be well stocked with a bit of everything.

This store always has what we need. Very friendly service from I think her name is Shannon who works the front counter. She always remembers our dog and gives him a lot of attention. She helps find what would work best for him. Thank you for being so helpful and kind. From Rosco and family