Petsense

+1 919-568-0101

1048 Mebane Oaks Rd, Mebane, NC 27302 United States of America

Open Today: -

Quick Facts About Petsense

Petsense has several strengths that make it a desirable choice for pet owners.

Firstly, the atmosphere in the store has been praised by customers as being good. This indicates that Petsense has created a welcoming and comfortable environment for both people and pets. A positive atmosphere can enhance the overall shopping experience and make customers feel more inclined to return.

Secondly, the workers at Petsense have been commended for being helpful. Having knowledgeable and friendly staff is crucial in a pet store as customers often have specific needs or questions regarding pet care. The fact that the workers are willing to assist and provide guidance shows a commitment to customer satisfaction.

Additionally, Petsense is noted for offering products that are not easily found in other places. This is a significant strength for the store as it sets them apart from competitors and gives customers a reason to choose Petsense over alternative options. The availability of unique products can attract customers who are looking for something specific or want to try new and innovative items for their pets.

Moreover, customers have mentioned that Petsense is fairly priced. This is important as affordability is a key consideration for many pet owners. By offering competitive prices, Petsense can attract a wider customer base and encourage repeat business.

Petsense also receives praise for its grooming services. Customers who have taken their pets for grooming have reported that the groomers have done an outstanding job. The ability to provide quality grooming services is a strength for Petsense as it can help build trust and loyalty among pet owners. Furthermore, the staff at Petsense have shown flexibility and accommodation in handling pets with specific needs or behavioral issues, such as the customer's dog who holds with his teeth during nail trimming. This adaptability demonstrates a commitment to providing a positive experience for both pets and owners.

On the other hand, Petsense does have some weaknesses that should be addressed. One customer complained about the lack of cleanliness in their grooming services. The customer stated that their dog's eyes were crusty and there was dirt under their dog's tail after being groomed. This suggests that there may be inconsistencies in the quality of grooming services provided by Petsense and a need for better attention to detail. Improving cleanliness standards and ensuring thorough grooming would help prevent such customer dissatisfaction.

Another weakness mentioned by a customer is the lack of enthusiasm and poor customer service experienced at Petsense. The customer felt unwelcomed and inconvenienced by the attitude of the staff. This is a significant concern as positive customer service is crucial in retaining customers and fostering a good reputation. Petsense should address this issue by training and motivating their staff to provide excellent customer service, ensuring that every customer feels valued and appreciated.

In conclusion, Petsense has several strengths including a good atmosphere, helpful workers, unique product offerings, fair pricing, and quality grooming services. These strengths contribute to a positive customer experience and make Petsense an attractive choice for pet owners. However, the store should address weaknesses such as inconsistency in grooming services and poor customer service to further enhance their reputation and retain customers.

Best TL Reviews

Highly recommend this place. Good atmosphere,helpful workers & theyv got things you can’t find other places

Fair priced. Lil Georgi loves coming here as well.

I went there one night and was planning on just looking at tanks but ended up finding one and getting it. Pam was kind enough to help me get the tank down and was nice enough to help me get it in my car. I appreciate her kind effort and happiness to help.

Just moved to the area and needed a new cat tree/ scratcher for my kitty. Went to the big box animal place I'm familiar with and NO luck. Found this Gem of a store and they had exactly what I wanted. Stores stock was good, staff wasnt overly friendly but that's OK as I knew my needs. The cashier was friendly and chatted more when ringing me up which was nice. I would definitely return and this might become my GO to pet store????????⭐⭐⭐⭐⭐

Nice people work here. Good selection of items. Average pricing on dog food.

My husband & I took our dog to be groomed and nails clipped. While they did an outstanding job cutting his nails, I saw no indication that by they had bathed him at all. Our dog suffers from dry eye so his eyes get a lot of mucus. When we picked him up, I was under the impression that they hadn't gotten around to bathing him cause his eyes were very noticeably crusty. Dry eye boogers were heavily dangling from both eyes. We had told them to clean under his tail because it grows inwards dirt accumulates under there. I bathed him when we got home and there was dirt. My husband complained but still paid for their services anyway.

Great small local pet store. Service is great prices are good. Fair selection for the size.

Absolutely horrible customer service. We stopped by for the first time to get our Dog groomed. The two ladies kept rolling their eyes, and complaining about how they couldn’t provide any services. The worst part was their lack of enthusiasm to gain new customers. We want people who are happy and excited to see our pet. It was so unpleasant to be in this store today. It felt as if we inconvenienced you by coming in as a paying customer.

We take our dog here for grooming, and both the groomers that we've worked with have done an awesome job. While our dog isn't aggressive, He is prone to holding with his teeth when having his nails done. The staff here we're very accommodating of that and he's no longer nervous when they take him behind the counter for his grooming. The staff even worked well when they realized that he became nervous with the loud noises of the blow dryer and switched over to hand towel drying him instead. Super happy, and plan on using them as long as they're open.