Pizza Palazzo

+44 28 3835 0012

13 Castle St, Portadown, Craigavon BT62 1BA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Pizza Palazzo

Pizza Palazzo is a popular pizza place in town, with some clear strengths and weaknesses based on the comments provided.

Starting with the strengths, many customers mentioned that the food at Pizza Palazzo is excellent. They describe it as lovely, amazing, and the best pizza in town. This positive feedback indicates that the taste and quality of the pizza are highly valued by customers. Additionally, one customer mentioned that their daughter loved the pizza and even preferred it over Domino's, which suggests that Pizza Palazzo offers a unique and delicious taste compared to other pizza restaurants in the area. Another customer mentioned that this place has been open for a long time and their entire family loves it, which shows that Pizza Palazzo has built a loyal customer base over the years.

Another strength mentioned is that the place can be very busy sometimes. While this may not seem like a strength at first, it actually indicates that Pizza Palazzo is popular and in high demand. Busy periods often suggest that many people enjoy the food and are willing to wait or deal with the crowds. This popularity can be seen as a positive sign for the quality of the pizza.

However, along with these strengths, there are several weaknesses that need to be addressed. One common complaint among customers is the poor customer service. Comments such as "terrible service," "bored and rude staff," and "staff is nice, the food is average/ok" indicate that the service experience at Pizza Palazzo is inconsistent. Customers expect friendly and attentive service when dining out, and these negative experiences can greatly affect their overall satisfaction. The comments also suggest that the staff may lack enthusiasm and fail to provide the level of service expected by customers.

Another weakness mentioned is the issue with delivery. Customers complain about cold pizzas when delivered, while mentioning that the pizzas remain warm when collected in person. This inconsistency in delivery quality can be frustrating for customers who prefer the convenience of having their food brought directly to their door. Delivering cold pizzas not only affects the taste and overall experience but also indicates a failure in maintaining the quality and temperature of the food during transportation. This issue needs to be addressed to improve the delivery service and ensure customer satisfaction.

Furthermore, some customers expressed frustration with long waiting times. Comments such as "usually ordering over an hour for a collection seems standard practice for them" and "waited until 8 o'clock" suggest that Pizza Palazzo struggles with managing their orders and meeting estimated delivery or pickup times. Prolonged waiting times can be a major source of dissatisfaction for customers and may discourage them from returning or recommending the restaurant to others.

In terms of payment options, one comment mentions that Pizza Palazzo is cash-only, which can be inconvenient for customers who prefer to use cards. In today's digital age, many people rely on card payments for convenience and security reasons. By only accepting cash, Pizza Palazzo limits its potential customer base and may deter potential customers who do not carry cash.

In conclusion, Pizza Palazzo has some notable strengths, such as excellent food and a loyal customer base. However, it is evident that there are substantial weaknesses that need to be addressed. These include poor customer service, inconsistent delivery quality, long waiting times, and limited payment options. By improving these aspects, such as enhancing staff training, implementing better delivery practices, optimizing order management, and considering card payment options, Pizza Palazzo can further improve customer satisfaction and increase its overall competitiveness in the market.

Best TL Reviews

Their food is absolutely lovely, always has been and we put up with the terrible service and long waits. The final straw was when we ordered 2 pizzas to be delivered one evening and waited 90 mins for it to be given 1 pizza at the door. When I asked where the other was I was told don't know. I said I'll ring in here and he said don't bother they are closed now. Haven't and won't be back.

Daughter loved the pizza said it was amazing better than Domino's bigtime!! (Trust me she says that it is good)

Best pizza in town! Can be very busy sometimes but that's a good thing Pizzas are great.

Not great, staff is nice the foods average / ok

Sometimes the pizza is gorgeous (I only eat the margarita one), other times it is over cooked and not much flavour. My main problems are that the customer service is awful... Bored and rude staff

And the few times I have ordered delivery the pizza is always cold. Yet if I collect and bring home it is still very warm. I prefer Palazzo to other pizza takeaways however Dominos has better service and pizzas are always spot on and always hot when delivered.

There's no issues with the actual quality of the food, it's when you get it the received the pizza which is the issue. Usually ordering over an hour for a collection seems standard practice for them! Joke!

This place has been open since before I was born. Great pizza, my entire family love it.

Bear in mind you might be waiting a while and they are cash only, so they don't accept cards.

Apart from that it's 10/10.

Food is excellent but the toppings on the pizza where wrong.They said the food be ready at 7 30 and I waited till 8 o'clock.This has happened before so they need to sort it out.