Pretty Nails

+1 904-764-1143

101 W 48th St #2, Jacksonville, FL 32208 United States of America

Open Today: -

Quick Facts About Pretty Nails

Strengths: 1. Prompt and professional service: Many customers commented on the promptness and professionalism of the staff at Pretty Nails. This indicates that the staff is efficient and takes their job seriously. 2. Skilled nail technicians: Multiple customers praised the skill and quality of the nail technicians at Pretty Nails. They mentioned being satisfied with the results of their services, such as spa pedicures and full sets. This suggests that the nail technicians are talented and capable of delivering excellent results. 3. Warm and welcoming environment: Several customers mentioned feeling welcomed and comfortable at Pretty Nails. They appreciated the friendly and warm customer service provided by the staff. This indicates that the salon has a positive and inviting atmosphere, which can enhance the overall customer experience.

Weaknesses: 1. Inconsistent customer service: One customer complained about a "horrible" customer service experience, mentioning "nasty attitudes" and a disagreement over fixing a mistake. This suggests that there may be inconsistency in the level of customer service provided by the staff at Pretty Nails. It is important for businesses to ensure consistent and positive customer service experiences for all customers. 2. Communication issues: One customer mentioned experiencing difficulty in communicating her concern about a mistake made during her service. The staff allegedly wanted to charge her an additional fee for fixing the mistake, which caused frustration. This indicates a potential communication issue between the customer and staff, which can lead to misunderstandings and dissatisfaction. 3. Lack of personal recognition: A few customers mentioned not being able to remember the names of the nail technicians who provided excellent services. This suggests that Pretty Nails may not have a system in place to ensure that customers remember the names of the staff who serve them. Creating a personal connection with customers can enhance their overall experience and make them feel valued.

While Pretty Nails has strengths in terms of prompt and professional service, skilled technicians, and a warm environment, there are areas that need improvement. Addressing the issues related to inconsistent customer service, communication, and personal recognition can help enhance the overall customer experience and improve the reputation of the salon.

Best TL Reviews

Today was my first time here and I will definitely be coming back. Service was prompt and very professional. I got a spa pedicure and the woman who did it did an amazing job. Unfortunately I didn't get her name. But I also got a full set done by Nina and I love them!! I will definitely be back!!

I mostly see JT and sometimes Lori and I always LOVE my nails. Everyone here does a great job and the staff is always very welcoming and super friendly. Since coming to Pretty Nails I’m able to get an extra week or two out of my fill ins and they always still look great when I come back to get them filled.

I Love jt & lori very professional & patient. My girls love them as well.. warm safe environment???? Everyone in shop does great work????

Service was awesome! My first time, and will not be my last. Nina went over and beyond for me. I appreciated everything.

Horrible customer service they try to beat u mad when they mess up an then wanna go back and forth with you about fixing what they messed up smh u wish the ppl that had the building before come back I always felt welcomed an felt good spending my money with them but these new ppl are terrible really nasty attitudes will never come back EVERRR.....

The lady messed up my toe when I asked her to fix it she said it will be an additional $15 to fix it.I would not recommend. I’ve been coming here two years and this is the worst customer service I’ve ever gotten. The staff just wants to go back and forth instead of fixing her mistake. I will not be coming back.

Walked in today and they were very attentive and kind. The nail techs were detailed with my nails and catered to what I wanted. Overall very happy with my nails and feet. Definitely would visit again.

The staff is so friendly and they always do a great job on my nails. I highly recommend them.