Quick Facts About Princess Nail and Spa Inc.
Princess Nail and Spa Inc. has received mostly positive comments, indicating several strengths of the business. These strengths include:
1. Excellent service: Multiple comments praise the staff for their attentive and professional service. Lucy is specifically mentioned for her attention to detail and great massages. Alex is also highly recommended for his professional work and ability to meet customers' expectations.
2. Clean and organized environment: Customers appreciate the spacious, clean, and organized setting of Princess Nail and Spa Inc. A clean and tidy salon enhances the customer experience and makes them feel comfortable during their visit.
3. Competitive pricing: Several comments mention that Princess Nail and Spa Inc. offers good prices without compromising on quality. This is an attractive feature for customers who are looking for affordable services without sacrificing the overall experience.
4. Accommodating staff: The staff at Princess Nail and Spa Inc. is described as nice and friendly, always willing to make adjustments according to customers' preferences. They are patient with indecisive customers and strive to provide exactly what the customer wants.
However, there are also a few weaknesses highlighted in the comments:
1. Inconsistent service quality: One comment mentions that the pedicure service is mediocre, while the nail service is exceptional. This suggests that there may be inconsistency in the quality of services provided by different technicians at Princess Nail and Spa Inc.
2. Unprofessional and unethical behavior: One customer expresses dissatisfaction with the overall professionalism and ethics of the staff at Princess Nail and Spa Inc. They mention instances where there is pressure to tip, undisclosed charges, and rude behavior. This negative experience can tarnish the reputation of the business and drive away potential customers.
3. Price discrepancies: A customer complains about the inconsistency in pricing, stating that the actual price paid was higher than the one displayed on the door. This inconsistency in pricing can lead to customer dissatisfaction and a perceived lack of transparency.
In order for Princess Nail and Spa Inc. to strengthen their business and improve customer satisfaction, several steps can be taken:
1. Consistency in service quality: To address the inconsistency in service quality, the management should provide regular training and updates to all technicians to ensure that clients receive consistent and high-quality services across the board. This training can help improve the mediocre pedicure service mentioned in one comment.
2. Professionalism and transparency: The management should address the complaints regarding unprofessional and unethical behavior of the staff. It is important to ensure that all staff members adhere to professional standards in their interactions with customers. Additionally, transparent pricing should be implemented to eliminate any discrepancies and provide accurate information to customers.
3. Customer feedback and satisfaction: Princess Nail and Spa Inc. should actively encourage customers to provide feedback on their experiences. This can be done through surveys or suggestion cards. Regularly reviewing this feedback and taking appropriate action can help identify areas for improvement and enhance customer satisfaction.
4. Clear pricing and communication: The management should ensure that the pricing information displayed on their signage and website is accurate and up-to-date. Additionally, staff members should communicate any additional charges or services upfront, so customers are fully aware and can make informed decisions.
Overall, Princess Nail and Spa Inc. has several strengths that can attract customers, such as excellent service, a clean environment, and competitive pricing. However, addressing the weaknesses, such as inconsistent service quality and unprofessional behavior, will be crucial to maintaining a positive reputation and ensuring customer loyalty in the long run.
Best TL Reviews
Lucy is amazing!! Payed close attention to my toes and they turned out great. She is very kind and listens to to what you need. She is also incredible at giving massages!!
Love them always #1, I will always go the princess 100% recommend
Excelente trabajo el que siempre me han hecho en mis uñas Alex hace un trabajo profesional siempre cumple mis espectativas
Princess Nails, is one of the best nails salon that I’ve ever been to. There so nice and there service is awesome I super recommend.
Spacious, clean, organized and friendly. Good prices without having to sacrifice quality. I only let Alex do my nails as I usually have acrylic. He does such an amazing job, he takes his time, and he's so friendly. Honestly I'm never that crazy about my pedicure, it's pretty mediocre, I really just come so Alex can do my nails (he doesn't do pedicures).
Great experience here as always! The Staff is so nice. They never mind changing things for me. I can be indecisive and kind of a difficult customer. Alex does my wax and nails he is very careful and gentle to make sure he does exactly what you want.
Theses people always havs an attitude. Even if the service was horrible they force you to give tip. They embarrass you in front of all the people there if you dont give tip. They charge you for things without telling you and then when you ask they get mad and tell you your cheap. I will never ever go back to gwt my nail. They are unprofessional and then things they do are unethical. The worst
Place is way too expensive their service is not worth the price… I paid $60 for a powder manicure the price on the door says $45 everytime I come the prices goes up I highly DO NOT recommend
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Princess Nail and Spa Inc. Info
Amenities
Accessibility
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Wheelchair accessible entrance
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 10:00 AM - 06:30 PM |
| Sunday | 10:00 AM - 06:30 PM |
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Location
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