Pumpkin Platform 2

Station Approach, Station Rd, Peterborough PE1 1QL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Pumpkin Platform 2

The comments provided offer insight into the strengths and weaknesses of Pumpkin Platform 2 Place. From these comments, it can be seen that the strengths of the establishment lie in the courteous and efficient service provided by Sharon and Joan. They are described as a "well-oiled machine" who consistently get things right. Their cheerfulness and positive attitude contribute to creating a pleasant atmosphere for customers, starting their day off on the right foot. Additionally, the presence of soy milk and the acceptance of cards are noted as positive aspects of the cafe. The availability of snacks, including crisps and chocolate, is also seen as a strength.

On the other hand, there are some weaknesses mentioned in the comments. One customer expresses dissatisfaction with the food, describing it as "very average." They suggest waiting for the train option instead. Additionally, there is a complaint about a staff member who constantly complains and gets annoyed easily. This may negatively impact the overall experience for some customers. Another customer mentions experiencing a long wait for their sandwich and receiving it cold. This is seen as a failure in service as they were not offered to have it reheated. The high prices are also mentioned as a weakness of Pumpkin Platform 2 Place.

In terms of specific staff members, Lucy receives positive feedback for her baking skills, particularly in relation to the homemade brownies. This positive experience leads the customer to declare it as their favorite snack. Pam is also commended for providing a great cup of tea and for being warm and friendly. Tina is praised for serving delicious hot chocolate and for being gracious, patient, and kind. These individual staff members contribute to positive customer experiences and are recognized for their excellent customer service.

Overall, the strengths of Pumpkin Platform 2 Place lie in the efficient and courteous service provided by Sharon and Joan, as well as the pleasant atmosphere they create. The availability of soy milk, acceptance of cards, and a variety of snacks are also seen as positive aspects. However, there are weaknesses such as average food quality, a staff member who constantly complains and gets annoyed easily, long waiting times, and high prices. The positive experiences with staff members like Lucy, Pam, and Tina highlight the importance of friendly and attentive customer service. Overall, there is room for improvement in certain areas, but the positive aspects of the establishment should not be overlooked.

Best TL Reviews

Sharon and Joan are like a well oiled machine they are quick and get it right every time.

They are polite and always happy no matter the weather.

Their cheerfulness starts me off on the right foot every day.

Thank you

Most of the staff are lovely but there's one girl who just moans moans and moans. And gets annoyed when you close the doors she wants open when it's -4 degrees out. Food is very average, I'd wait for the train option.

Pleasant staff and quick service.

Can get soy milk. Cards accepted.

A few snacks available, along with crisps and chocolate.

Pretty expensive.

I come in specially for the home made brownies!!! They are to die for, Lucy served me, I asked who made it and she said Joan, so would like to say a massive thank for your brilliant baking!!!! , they are amazing ???? it is now my favourite snack to have

Waited over 15 minutes for my sandwich and ended up being cold...called out everyone else's orders but mine. Didn't even offer to reheat it.

I had been travelling all day and was desperate for a good cuppa. Pam fixed me up with a great brew and she was warm and friendly. Just what I needed! I loved that they had my favourite PG tips! Thanks ladies!

Had a lovely stop over at the Pumpkin Cafe at the Railway station in Peterborough with my daughter where I was served the most delicious cup of hot chocolate by the lovely Tina who is so gracious, patient and kind! Will definitely be visiting this Cafe again at the Cafe when I visit again

Really lovely staff member and lovely food too.

Customer service excellent