Queen Hair & Beauty Supplies

+1 501-221-6030

1200 John Barrow Rd # 107, Little Rock, AR 72205 United States of America

Open Today: -

Quick Facts About Queen Hair & Beauty Supplies

Queen Hair & Beauty Supplies has both strengths and weaknesses based on the comments provided. It is important to consider these aspects when evaluating whether or not to shop at this store.

Starting with the strengths, one customer states that Queen Hair & Beauty Supplies is their all-time favorite hair store. This suggests that the store has a wide selection of hair products that are not easily found elsewhere. This is a great advantage for customers who are looking for unique and specific hair items. Additionally, another customer highlights the customer service as a strength. They describe the experience of buying from the store as pleasurable and insightful. This indicates that the staff at Queen Hair & Beauty Supplies are knowledgeable and helpful, making the shopping experience positive for customers who seek guidance or advice.

Moving on to the weaknesses, one recurring complaint is the rudeness of the employees. Multiple customers mention instances where they were treated poorly, belittled, or humiliated by the staff. This behavior contradicts the positive customer service mentioned previously and can severely impact the overall shopping experience. Furthermore, one customer was appalled by the behavior of the owner, describing it as rude, disrespectful, and unethical. This level of unprofessionalism is highly concerning and can deter customers from shopping at Queen Hair & Beauty Supplies.

Another weakness highlighted in the comments is the lack of transparency in the business. One customer expresses frustration that the receipt did not include a breakdown of the purchased products, and when they requested an updated receipt, the owner acted as if it were a problem. This lack of clarity and unwillingness to provide a detailed receipt can create confusion and dissatisfaction among customers. Additionally, another customer mentioned the absence of price tags on the hair products, making it difficult to know the prices beforehand. This can be inconvenient and put customers in uncomfortable situations when inquiring about prices.

Furthermore, there are instances where customers describe witnessing rude behavior not only towards themselves, but also towards adolescent customers. This highlights a consistent pattern of mistreatment within the store, which can create a hostile environment for customers of all ages. The negative experiences mentioned by customers can be deal-breakers for potential shoppers, as they seek a respectful and welcoming atmosphere when visiting a store.

In conclusion, while Queen Hair & Beauty Supplies does have strengths such as a wide selection of unique hair products and knowledgeable staff, the weaknesses mentioned in the comments, such as rude and unprofessional behavior, lack of transparency, and mistreatment of customers, cannot be ignored. These weaknesses can significantly hinder the overall shopping experience for customers, potentially driving them to seek alternative hair stores. Improvement in customer service and transparency would greatly benefit Queen Hair & Beauty Supplies and attract a broader and more loyal customer base.

Best TL Reviews

This is my all time favorite hair store. During my last visit I was able to find some hair that I could not find anywhere else.

They usually always have what I need, but are rude. I received a receipt with the amount I spent, but it didn’t include what products were purchased. I asked for an updated receipt and the owner acted as if it were a problem. I’ve also witnessed them being rude to adolescent customers .

My wife is constantly mistreated by the staff of this place. Normally she goes elsewhere for her needs and only uses this place as a last resort. They belittle and humiliate her for absolutely no reason. My advice for anyone looking for products is to GO ELSEWHERE.

Customer service is their best quality, making buying from them pleasurable and insightful.

I have been coming here for years and usually have no problems until today. I'm pretty sick and called to ask that some items be put aside so that my father could pick them up for me. Before I could even get any words out, I was cut off and told that they do not give prices over the phone. Once I told him that wasn't my concern but I would hold if he was busy with customers he said no go ahead I'm listening. Told him what I needed then he starts shouting and saying he is busy and hangs up in my face. I called back and he said he didn't have time to help me over the phone and that he doesn't have what I want. Mind you, I've used this place for years. His behavior was so rude, so disrespectful and quite frankly unethical. Very disgusting attitude that he displayed. It's sad that some businesses set up in a location just to get the traffic that comes through but do not truly value the customers. I'm still amazed that I was treated so poorly but bless him anyway because everyone has consequences for their actions.

Called to see if Empire hair was on sell. A Very Rude Man answered the phone. He didn't answer any of my questions. Sort of felt as if I was being fussed at. I asked about a sale price & his response was "Why Does It Matter"...well because I was gonna drive from Jacksonville to LR just for a bundle of hair. But No Sir!! Not with that Horrible Service. I was then rushed off the phone & hung up on!! So ill never shop or recommended this store!!

I’ve been going here for a few years and it never happens to me but they can be very unprofessional and rude. One time I heard them arguing with each other as soon as I walked in and I just turned around and went somewhere else

At first they are really nice. I have been going there for five years. Then one day the store owner's wife got rude with me because I asked for her name. I just wanted to stop saying "hey ma'am" or "excuse me ma'am". Muhhumand and her both got rude with my Mom one day, because she thought something was a wig. And don't ask about prices on the hair. They obviously don't believe in price tags.