Queen Nails

+1 908-684-1900

7 Naughright Rd # Q, Hackettstown, NJ 07840 United States of America

Open Today: -

Quick Facts About Queen Nails

Queen Nails Place, based on the comments provided, has both strengths and weaknesses. In order to thoroughly analyze the strengths and weaknesses, it is important to consider the following aspects: customer service, quality of service, cleanliness, pricing, and overall customer experience.

Starting with customer service, one commenter expressed their dissatisfaction with the customer service they received. They mentioned that when they experienced issues with their nails, the staff did not prioritize fixing the problem and failed to offer compensation. This lack of accountability and poor execution by the nail technician reflects negatively on the customer service provided by Queen Nails Place. However, another commenter praised the staff and mentioned that they enjoy their time at the salon and always receive a phenomenal job with their nails. This indicates that the quality of customer service may be inconsistent at Queen Nails Place.

In terms of the quality of service, there were mixed reviews. One commenter was pleased with their nails after their appointment and mentioned that they were recommended to a specific nail technician, indicating that there are skilled technicians at Queen Nails Place. However, another commenter had a negative experience with the manicure they received. They mentioned that the tools used were not properly sanitized, and the technician initially did not understand the standard procedure for a hand massage. This suggests that the quality of service may not always meet expectations and that there may be inconsistencies among the technicians.

Cleanliness is an important aspect of any salon, and Queen Nails Place received positive comments regarding this. One commenter mentioned that the salon is nice and clean, which is crucial for maintaining a hygienic and pleasant environment for customers. The cleanliness of the salon contributes positively to the overall experience and can be considered a strength of Queen Nails Place.

Pricing is also mentioned in the comments. One commenter stated that the pricing is fair, which indicates that Queen Nails Place offers competitive prices for their services. This can be seen as a strength as it attracts customers who value affordability without compromising quality.

Lastly, the overall customer experience at Queen Nails Place is varied based on the comments. Some commenters had wonderful experiences with friendly staff and great services, while others had negative experiences with long wait times, rushed services, and rude behavior from the staff. These conflicting reviews present a weakness in the consistency of the customer experience at Queen Nails Place.

In conclusion, Queen Nails Place has strengths in terms of cleanliness, competitive pricing, and positive customer experiences. However, weaknesses can be identified in the inconsistent customer service, quality of service, and overall customer experience. Addressing these weaknesses and striving for consistency in all aspects of the business can greatly improve the reputation and success of Queen Nails Place.

Best TL Reviews

Horrible customer service. Less than a week after I got an acrylic fill in with gel polish. The polish on all of my nails started cracking and chipping off. I went back to get them in fixed and was told they couldn't fix it because I needed to make an appointment and to come back the next day. I informed them that I am would be traveling they next day, so that want possible. Again I was told there is was nothing to they could do. Forget to the fact that I had to come back less than a week later and didn't even offer to compensate me somehow for their nail tech's poor execution Fixing the issue should've been to priority.

Haven't been there in quite a while. Really like the new layout. Had my nails done by June on her sister's recommendation. Very pleased.

Absolutely enjoy my time there, and Vy does a phenomenal job with my nails every-time!

Wonderful experience and wonderful staff. Great pedicure and snowflake design.

I've always given them 4 or 5 stars... Today was not good. First the young man that did my manicure did not take the nail tools out of a sealed clean bag. I said something and then he sprayed disinfectant on them. Part of a standard mani is the hand massage before the polish starts. At 1st he didn't understand, the manicurist next to him had to tell him...

The salon is nice and clean. June does a wonderful job on my gel manicure and has fixed up my awful eyebrows! The pricing is fair and I always leave happy! I have recommended this salon to others and will continue too!

Absolutely awful. I went for a gel manicure & my daughter went for a gel mani/pedi. We both had appointments for the same time. They took me at the scheduled time but my daughter waited a 1/2 hour probably because they kept taking walk-ins. My manicure was so quick & it looks awful already cracking after it was done. My daughter’s was even worse. They put on the wrong color & when she told them they said that was the color she picked. When she was done with her manicure she sat there the woman walked away & was going to take a walk-in the girl behind the desk said my daughter was getting a pedicure also she claimed she never told her even though the receptionist told her 3 times. She put the color away picked a color that she said my daughter picked which again was not & the color did not even match the color of her nails. There was polish all over her hands & toes she rushed through it because she was either talking on the phone or worried about who was walking in. My daughters nails & toe nails look like a child did them. After paying $90 for all 3 services I’m very angry about it. There was no sense in even calling or going back because I heard another customer yelling about something & the person doing her nails was very nasty & rude back. I will never ever go back again!

I was referred to this place and decided to book with Seven , supposedly the lead technician. I noticed he took great pride in his work and was very impressed with his skills.

I requested decals on 2 fingers and he overcrowded the nail with too many decals which I expected as a professional should know better.... sometimes "less is more"

I then requested that he removed them bcos thinking of going 2-3 wks with my nails like this is definitely not my forte. To my surprise he was most reluctant to grant my request. I then advise him I would not be leaving with my nails like that and then he finally did as ask but not without first grabbing my hand and uttering instructions to "put my hand here and there" and was very rude and rough, definitely not the initial person I started with obviously transformed....(Dr Jeckyll and Mr Hyde)

I'm always amazed by nail technician's attitude when patrons request a preferred design.... What happened to pleasing the customer and providing a good customer experience...

AFTER ALL I'M PAYING FOR IT, NOT ASKING A FAVOR!!!!!