Quick Facts About Rib Shack
Rib Shack has received mostly positive reviews from customers, highlighting its great food, friendly staff, and inviting atmosphere. These are major strengths that contribute to the overall dining experience. Additionally, the quick service and option for drive-through show that Rib Shack values convenience for its customers, catering to those who may be in a hurry.
One of the most praised aspects of Rib Shack is its tender ribs. Customers consistently mention that the ribs are fall-off-the-bone tender, suggesting that they are cooked to perfection. This is a significant strength as it indicates attention to detail in the cooking process and a commitment to providing high-quality dishes.
The menu selection at Rib Shack is also appreciated by customers. Many comment on the great variety of options available, making it suitable for different tastes and preferences. This demonstrates the restaurant's effort to cater to a wide range of customers and ensure that everyone can find something they enjoy.
The BBQ sauces at Rib Shack also receive positive feedback. Customers specifically mention that they love the sauces, with the hot sauce being praised for its perfect level of spiciness. This shows that Rib Shack excels in creating flavorful and well-balanced sauces, enhancing the overall taste of their dishes.
The service at Rib Shack is consistently mentioned as being excellent. Customers appreciate the friendly and attentive staff, which adds to the overall positive dining experience. The waitstaff receives particular praise for their professionalism and good recommendations when it comes to menu choices. This indicates that Rib Shack has trained its employees well and places an emphasis on customer satisfaction.
The atmosphere of Rib Shack is also mentioned positively. Customers comment on the chill and welcoming vibe of the restaurant, creating a comfortable and enjoyable setting for dining. This is important as the ambiance of a restaurant can greatly affect the overall experience for customers.
However, Rib Shack does have some weaknesses based on customer reviews. One customer expressed disappointment with the home fries, stating that they were not what they expected. While this is a minor concern, it could be improved to meet customer expectations.
Another customer mentioned that their husband's half smoked chicken was overcooked and dry. This indicates inconsistencies in the cooking process, as other customers raved about the tender ribs. This suggests that the restaurant should pay more attention to ensuring all dishes are cooked to the same level of quality.
One customer mentioned that the smoked wings lacked the smoky flavor they were expecting. This suggests that the smoking process may not be consistent, as the customer received wings that were cooked in grease. This inconsistency can be viewed as a weakness as it deviates from the customers' expectations.
Lastly, one customer had a negative experience involving fatty meat, tough ribs, and small portions of sides. This indicates a lack of attention to quality control and proper portioning. Additionally, the lack of resolution or compensation for the customer's dissatisfaction is a significant weakness, as it indicates poor customer service.
Overall, Rib Shack has several strengths, including its great food, friendly staff, convenient service, and inviting atmosphere. However, there are areas for improvement, such as consistency in the cooking process and portioning, as well as addressing customer complaints in a timely and satisfactory manner. Through addressing these weaknesses, Rib Shack could further enhance its strengths and provide an even better dining experience for its customers.
Best TL Reviews
Spectacular place!!! Great food, great people, great atmosphere! If you are in town, I highly recommend stopping by! They are super quick and really nice. You can drive through if in a rush, or dine in. Love their BBQ sauces as well. Hot sauce is just right ????.
Really good stuff. Ribs are fall of the bone tender. Homefries aren't exactly what I expected but pretty decent. Couldn't decide which sauce I liked more! Great menu selection and the cheesesticks are probably boxed but still cooked well. Kind of a slow time of the day but the service was great and atmosphere was chill.
We were on our way home from a Hockey tournament in Huntsville, and stumbled upon this gem! Living close to Memphis, we thought we knew what good bbq ribs were….let me just say, these ribs were the best ribs we have ever had! The service was spot on and everyone was so nice. Clean and top notch. I have absolutely nothing bad to say about our dine in experience. We WILL be back!
First off the waitress was great! This was my first time to try this restaurant based on recommendations. I ordered the pulled pork plate and my husband got the half smoked chicken and an order of cheese sticks. I liked trying the 3 different sauces at the table, none were bad, I preferred the original. Cheese sticks were ok, my pulled pork was delicious without any sauce at all and I love home fries. My poor husband on the other hand had over cooked dry as a bone chicken. Only thing he really got that he liked was the onion rings.
If u want smoked wings do not come here! I ate the whole plate and did not taste any smoke! They smoke in morning which is fine with me but then when u order they cook in grease! Takes the whole point of reason I ordered them I wanted smoked wings! On the other hand good job on the original and sweet bbq sauce, this gained them my 3 stars at this point in meal unsure if I will ever back! I came back and edited my review they lost a star, my receipt even says smoked wings!! Once on menu, once on receipt!
Great food, great staff, great prices! I love the BBQ sandwich with baked beans.
The Rib Shack is outstanding..It's a good old fashioned Rib/ BBq restaurant..Price was reasonable and the service was good...The desserts are homemade and very good..
When you have no competition this is what you get. Here on a visit, this was recommended as a great place. NOT even close.
I try not to point out a individual issue, more of the total experience because everyone has bad days.
#1- I ask for lean brisket, got meat with about 40% fat.
#2-Got the ribs on advice from the waitress, bad choice.
They were so hard and dry.
I hit it with a fork and it sound like I hit wood.
Could hardly chew it. So tough. Try to use a knife, not much better. Using a steak knife also barely helped.
#3- The side of beans an potato salad came in a container the size of a Dixie cup, maybe 4oz., about what kids meal gets.
When I told the waitress her response was, " yeah sometimes they leave them out and the get dry and hard. I'll let them know". I only took three bites and gave up.
But no replacement food, no apologies, no discount.
Around $25 for a barely edible meal.
How can the parking lot be full. Oh I forgot, not many options in the area
Place Pictures
Rib Shack Info
Amenities
Highlights
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Great coffee
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Great dessert
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Great tea selection
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Fast service
Accessibility
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Wheelchair accessible elevator
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Wheelchair accessible entrance
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Wheelchair accessible restroom
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Wheelchair accessible parking lot
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Wheelchair accessible seating
Popular for
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Solo dining
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Dinner
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Lunch
Atmosphere
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Casual
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Cozy
Crowd
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Tourists
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Groups
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College students
Health & safety
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Staff required to disinfect surfaces between visits
Dining options
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Catering
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Dessert
Service options
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Drive-through
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Takeout
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Delivery
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Curbside pickup
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Dine-in
Offerings
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Vegetarian options
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Quick bite
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Coffee
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Comfort food
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Small plates
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Kids' menu
Amenities
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Good for kids
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High chairs
Today
Opening Hours
| Monday | 11:00 AM - 09:00 PM |
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| Thursday | 11:00 AM - 09:00 PM |
| Friday | 11:00 AM - 09:00 PM |
| Sunday | Closed |
| Wednesday | 11:00 AM - 09:00 PM |
| Tuesday | 11:00 AM - 09:00 PM |
| Saturday | 11:00 AM - 09:00 PM |
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Location
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