Rio Nails

+1 305-207-5960

9471 W Flagler St, Miami, FL 33174 United States of America

Open Today: -

Quick Facts About Rio Nails

Rio Nails place has several strengths and weaknesses based on the comments provided.

Starting with the strengths, many customers mention that the service at Rio Nails is good and that the staff members are friendly and polite. This is an important aspect of any salon or spa as customer service plays a significant role in creating a positive experience for clients. Additionally, Mary, one of the employees, is highly recommended by customers for her skill and friendly demeanor. This indicates that the salon has talented and capable staff members who can provide quality nail services.

The cleanliness and comfort of the salon is another strength mentioned by customers. A clean and comfortable environment is essential for creating a relaxing and pleasant experience for clients. Customers appreciate the competitive prices offered at Rio Nails, indicating that the salon provides good value for money. Lastly, the salon is commended for respecting appointment times and ensuring punctuality, which is crucial for customer satisfaction and efficiency.

However, there are also several weaknesses mentioned by customers. One major issue is the quality of the nail polish used at Rio Nails. Multiple customers complain that the nail polish is cheap and chips quickly, even with gel manicures. This indicates that the salon may be using subpar products, which can result in a negative experience for customers. Additionally, there are concerns about the lack of tool sanitation. Customers have observed that the salon does not disinfect tools properly, which can be a health and safety issue. This is a major concern as failure to properly sanitize tools can lead to the spread of infections or diseases.

Another weakness mentioned is the lack of involvement from the owner when dealing with customer issues. Despite being described as nice, the owner does not intervene or address customer complaints, which can lead to customer dissatisfaction and a negative reputation for the salon. There are also reports of staff members displaying rude behavior towards customers. This includes one incident where a staff member yelled at a customer for expressing dissatisfaction, and another incident where a staff member refused to fulfill a simple request. Such incidents create an uncomfortable and unwelcoming atmosphere for customers and can damage the salon's reputation.

In conclusion, Rio Nails place has strengths such as good service, friendly staff, competitive prices, and a clean and comfortable environment. However, there are significant weaknesses including the use of cheap and easily chipping nail polish, inadequate tool sanitation practices, lack of involvement from the owner in resolving customer issues, and instances of rude behavior from staff members. These weaknesses can result in a negative experience for customers and may need to be addressed by the salon to improve customer satisfaction and loyalty.

Best TL Reviews

Service is good but the nail polish they use is very cheap, 2 days after getting a gel mani my polish was chipping really bad, Gel mani is not supposed to chip!!! I’ve been doing it for years and is the 1st time it happened, and it was after doing my nails here, I went twice for a mani on different occasions … and both times this happened … not coming back!

I definitely recommend Mary, she works really well and is super friendly.

Excellent.

I did my nails with them today and I'm really happy with how they look! The personal is really nice and polite, also the person that did my nails (Nick) was truly paying attention to how I wanted them. Excellent prices for an excellent service????

Clean, comfortable, good competitive prices and friendly staff. I went in with a painfully ingrown toenail and this lady care for it with tactical precision. Her hands and patience are incredible.

Excellent service and quality products! Beautiful location and very respectful of keeping appointments on time. Great prices and my nails came out beautiful! I definitely recommend this nail salon! I will be back soon.

It used to be a good nail salon, but the last two times I've had my nails done there, the polish doesn't last and they don't sanitize the tools. I wasn't paying attention to it before and I went with a friend and we both left very concerned about it. She didn't get her nails done because when she started asking the lady to disinfect the tools, the lady got mad and stopped doing my friend's manicure. It was embarrassing because I recommended this place but after that situation I regret taking my friend there. Also, I know the owner and he is super nice, but when dealing with customers he doesn't get involved and lets the situation escalate. There was a lady who complained that she had her nail cut too short and no one cared.

I went to this place twice first time I got a good

Experience, good for the price and the lady but there was a problem with one for the guys working there and his client a black women. When she told him she didn’t like something about her nail he yelled at her and told her she wasn’t going to finish her. He was really impolite not saying he was rude.

So the lady that was with me had to finish her. It was okay for me, no biggie! However I decided to

Go again and I didn’t remember the name of the lady of the first time and for my surprise it was my turn with this yelling/rude dude so ngl I was scared so I try to go simple on my acrílics so I didn’t have to say anything to him to avoid any type of inconvenience, but even like that I try to tell him that my nail was to long that please cut it a lil bit and he said no, he said he won’t cut my nails bc it was to much work. And I was like (? Whaaat, am I not paying for this) but remembering for what I have seen before with this dude I didn’t want to tell him nothing. Just okay sorry. So that’s it. In general this place it’s good! Just avoid to sit with the guys.

Mary is my go-to and she’s simply amazing. Clean shop, attentive and kind employees. I drive 35 minutes from home just to get my nails done here!