Hollywood Nails

+1 951-652-4538

3215 W Florida Ave, Hemet, CA 92545 United States of America

Open Today: Closed

Quick Facts About Hollywood Nails

Strengths:

1. Positive customer experience: Many customers express their satisfaction with their experience at Hollywood Nails. They mention that the staff is friendly and that the service is excellent. This indicates that the salon is able to provide a positive and enjoyable experience for customers.

2. Skillful nail artists: Several comments highlight the talent and skill of the nail artists at Hollywood Nails. Customers compliment the quality of their work, mentioning beautiful designs, long-lasting nails, and efficient service. This demonstrates that the salon has skilled and competent staff who can deliver high-quality nail services.

3. Trustworthiness: One comment mentions that the owners, Nguyen and Thanh, are like family to them and that they have been going to the salon for years. This indicates that the salon has built a strong reputation and has loyal customers who trust them. Trustworthiness is an important factor in the success of a business.

4. Appointment-based system: The salon mainly operates by appointment, which is seen as a positive aspect by a satisfied customer. This indicates that the salon is able to manage its workload effectively and efficiently, ensuring that customers are seen in a timely manner. The appointment system also allows the staff to focus on each customer and provide personalized attention.

5. Cleanliness and hygiene: One customer mentions that Hollywood Nails maintains a clean environment and requires customers to sanitize their hands. This demonstrates that the salon prioritizes cleanliness and hygiene, which is an important factor in the nail salon industry.

Weaknesses:

1. Poor customer service: One customer mentions a negative experience with the customer service at Hollywood Nails. They mention that the staff was vague in their responses and hung up on the customer when they requested a refund. This indicates a lack of professionalism and poor customer service skills, which can lead to negative customer experiences and potential loss of business.

2. Fragile nail longevity: A customer complains that their nails broke within five days of getting them done, even with normal daily activities. This suggests that the durability and longevity of the nails may be a weakness. Fragile nails can lead to customer dissatisfaction and may impact the reputation of the salon.

3. Rude and short-tempered staff: One customer mentions that an older man at the salon is rude and has a short temper. This indicates a weakness in the staff's behavior and attitude towards customers. Rude or unprofessional staff can create a negative atmosphere and drive customers away.

In conclusion, Hollywood Nails has strengths in terms of positive customer experiences, skillful nail artists, trustworthiness, an appointment-based system, and a focus on cleanliness. However, it also has weaknesses in terms of poor customer service, fragile nail longevity, and rude staff behavior. Addressing these weaknesses and further leveraging their strengths can help the salon improve its overall performance and customer satisfaction.

Best TL Reviews

Only had my nails for five days before three of them broke off one by one by doing dishes and daily activities that would normally not affect nails when done properly I called this establishment and asked them what they could do they were very vague but suggested I come in but again vague on what they could do and when I called back to let them know that I would not be able to come in right away I had asked for even just a partial refund but the woman immediately shut me down and hung up on me. I’m very disappointed almost infuriated I only went five days with A complete set of nails I feel ripped off especially because I gave a $10 tip should Have read the reviews I guess

This was my first time coming to the salon and I will definitely be back. Wendy was wonderful to talk to and she did a beautiful job on my nails. I also got a pedicure and it was awesome as well.

Because Nguyen and Thanh are literally like family to me i must share the fact that people on here that have posted negative reviews dont know them at all and complain because they feel sorry for themselves. Here's the thing, they say that they tell them they have no time today and there's only two customers, well DUH it's because there's only the two of them! They only let the best work for them because they want their customers totally happy and satisfied and that's why they are always busy,

two people, husband and wife so they mainly take APPOINTMENTS, get over yourselves and stop feeling like these people have to drop what they are doing and cater to you because that's not the real world. The people they are helping have made appointments! If they take a walk in its because someone canceled their appointment. These people are really good at what they do and we have been going here for years so trust me when I tell you, they care about their customers and go above and beyond unless your attitude is bad or you feel like you're more important than anyone else. SMH, Still love Nguyen and Thanh! Always will and i Will never go anywhere else! The positive reviews tell all, trust me, if you make an appointment, you would be so glad you did as long as you are genuine and nice, Thanks guys! We absolutely ADORE you both! You know who this is! ;)

Bad service! Older man is rude and short temper. I’d give them zero stars if possible. So many other nail places with good friendly service. Don’t go here! Waste of time and money.

Wendy is wonderful with nails. I am a very happy customer. The quality of her job is the best! Thank you Wendy ❤️

I have been going to Hollywood Nails now for 2 years. Excellent work. Beautiful colors & designs. Amazing pedicures. Such a fun place. Gail Renz

Love this place! They did such a good job on my nails and was able to do it swift and efficiently. Very clean and required all customers to sanitize their hands. Will go again for sure.

My wife has been putting off getting her nails done since she had very bad experiences in the past. She found Hollywood Nails and absolutely loves them. The husband does her nails and she loves her Gel manicure and it's using her own long pretty nails. He is amazing and total professional nail artist. Totally recommend this place