Quick Facts About Romy's & Family Fish And Chips
Romy's & Family Fish And Chips has received a range of comments from customers, both positive and negative. In this analysis, we will examine the strengths and weaknesses of the restaurant based on these comments.
Strengths:
1. Quality of Food: Several customers have praised the quality of the food at Romy's & Family Fish And Chips. They mention that the fish is always fresh, not greasy, and has a crispy batter. This indicates that the restaurant takes care in ensuring the food they serve is of high quality.
2. Friendly Staff: Many customers have highlighted the friendly and welcoming nature of the staff at Romy's & Family Fish And Chips. They appreciate the warm service and feel comfortable dining at the restaurant.
3. Cleanliness: Multiple customers have commented on the cleanliness of the restaurant. They mention that the staff keeps the establishment extremely clean and that the oil used for frying is separate from other items, indicating proper hygienic practices.
4. Generous Portions: Some customers have mentioned that the portions at Romy's & Family Fish And Chips are generous. They feel satisfied with the amount of food they receive, indicating that the restaurant offers value for money in terms of serving size.
Weaknesses:
1. Long Waiting Times: One customer expressed frustration at the long waiting time for their delivery order. They waited for 55 minutes, 15 minutes past the maximum estimated wait time. When they contacted the restaurant, they were informed that it would take an additional 20 minutes. This suggests that Romy's & Family Fish And Chips may struggle with managing their orders efficiently.
2. Poor Compensation Policies: The same customer who experienced a lengthy wait was also dissatisfied with the response from the manager when they requested compensation. The manager refused to offer any form of compensation, demonstrating a lack of concern for customer satisfaction.
3. Inconsistent Quality: A customer noted that they used to have a positive experience with the restaurant in the past but recently noticed a decline in the quality of both the staff and the food. This inconsistency in quality raises concerns about the restaurant's ability to maintain standards over time.
4. Expensive Prices: One customer felt that Romy's & Family Fish And Chips was quite expensive for fish and chips. They specifically mentioned the high cost of a small tub of curry sauce. This indicates that the restaurant may not provide good value for money in terms of pricing.
5. Arrogant Staff: Another customer complained about the arrogance of the person cooking the fish. They felt that the staff member had a disregard for customer service and showed no concern for their satisfaction. This negative interaction suggests a lack of professionalism within the restaurant.
In conclusion, Romy's & Family Fish And Chips has several strengths, including the quality of their food, friendly staff, and cleanliness. However, there are also some weaknesses, such as long wait times, poor compensation policies, inconsistent quality, expensive prices, and the presence of arrogant staff. It is important for the restaurant to address these weaknesses to ensure customer satisfaction and loyalty in the long term.
Best TL Reviews
If I could give negative stars I would. Ordered through Uber. Waited 55 minutes (15 minutes past the maximum wait). Contacted Romy's. Told they're busy and it would take another 20 minutes. I asked for compensation. The manager refused to offer any. Order cancelled.
Not my first negative experience with Romy's/Rafaelles.
The best fresh fish always ...not greasy and lovely crisp chips as well. Prefer to go and collect as it's not always the chip shops problem for late delivery .
Used to be great when I used to come a while back but now when I’m up for work I don’t know what’s happend to the staff or food but it slacks a hell of a lot
Always go here just as they open at 4 on Friday. Friendly welcoming owner. Food hot fresh and delicious. Portions are generous. Highly recommend. ????????
Food is very good, but they are quite stingey on the portion of chips included. Also quite expensive for fish and chips. We got a small tub of curry sauce and it cost £2.30!!
Well tonight wait for fish and chips the guy cooking the fish arrogant and very. Been going there for ten years his customer service his words were don’t care how long been coke here don’t care if you don’t come
Excellent Fish and Chips here, the fish tasted Amazing very fresh, the batter was crispy and delicious . I would say that is a proper fish and chips.
Excellent service excellent food, friendly Staff
Definitely worth a second visit ????
Just amazing staff nice, extremely clean, oil is clean and is separate from other things ect
Well worth it little bit pricey but omg it's the best aroumd
Romy's & Family Fish And Chips Info
Amenities
Service options
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Delivery
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Takeaway
Health and safety
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Staff required to disinfect surfaces between visits
Highlights
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Fast service
Offerings
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Kids' menu
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Late-night food
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Quick bite
Atmosphere
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Casual
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 02:00 AM - 10:00 PM |
|---|---|
| Tuesday | 02:00 AM - 10:00 PM |
| Wednesday | 02:00 AM - 10:00 PM |
| Thursday | 02:00 AM - 10:00 PM |
| Friday | 02:00 AM - 10:00 PM |
| Saturday | 02:00 AM - 10:00 PM |
| Sunday | 02:00 AM - 10:00 PM |
How to go there
Location
Places