Saratoga Hair Braiding

+1 410-234-2622

229 N Howard St, Baltimore, MD 21201 United States of America

Open Today: -

Quick Facts About Saratoga Hair Braiding

Strengths:

1. Skill in braiding hair: Multiple comments mention that the Saratoga Hair Braiding place knows how to braid hair the way customers want it to be done, and they consistently deliver satisfactory results. This indicates a strong skillset and expertise in their craft.

2. Word-of-mouth referrals: One customer mentions that they have referred their mother, daughter, and grandmother to the salon, indicating a high level of customer satisfaction and positive word-of-mouth referrals. This demonstrates that the salon has a strong reputation within the community.

3. Welcoming atmosphere: A comment mentions that the salon provides a welcoming atmosphere, making customers feel like they are part of a new family. This suggests that the staff creates a friendly and comfortable environment for their customers.

4. Neat and fast service: A customer compliments the salon on how neat and fast they complete knotless braids. This indicates that the salon is efficient and skilled in providing quick and quality service.

Weaknesses:

1. Lack of professionalism: Multiple comments suggest that the salon lacks professionalism. One customer states that they had to wait for 40 minutes to have a simple correction done, implying poor time management and inefficient workflow. Another comment mentions unprofessional behavior and condescension from the owner, suggesting a lack of professionalism and customer service skills.

2. Poor communication: One customer expressed dissatisfaction with the lack of communication regarding price changes. They were not informed about the increased prices until they arrived at the salon, which caused inconvenience and frustration. This indicates a lack of transparency and communication from the salon's side.

3. Inconsistency in results: A customer mentions that their hair did not turn out as they had requested, and they experienced hair damage and a patch of missing hair. This suggests a lack of attention to detail and inconsistency in delivering the desired results.

4. Rough handling of natural hair: One customer complains about rough handling of their natural hair, which suggests a lack of knowledge and proper techniques for managing different hair types. This can lead to damage and discomfort for the customers with natural hair.

Overall, while Saratoga Hair Braiding has strengths such as skillful braiding, positive word-of-mouth referrals, and a welcoming atmosphere, they also have weaknesses like unprofessional behavior, poor communication, inconsistency in results, and rough handling of natural hair. These areas need improvement to enhance the overall customer experience and reputation of the salon.

Best TL Reviews

Fee fee and her ladies gets me right ALL THE TIME...I love that place, they know how to braid hair the WAY YOU WANT IT TO BE DONE, I JUST LOVE THEM! ❤️

I come here often and get my hair done I even referred my mother daughter and grandmother here

I came here on my lunch break today. I thought my braids looked a little messed up. I called and asked if I could come after work she said yes. I come and Im sitting for 40 minutes for them to correct something that takes 5 minutes and that was the back of the braids. This isnt my first time coming but everytime I come to one of these African spots it reminds me even more that they dont care once they get your money. This looks a mess in my head.

Unprofessional and very condescending I texted them and ask them what style of braids can they do for 160 and they said knotless. But when I got there and as they started to do my hair it didn’t look right so when I asked the owner she acted like she had an attitude .That I didn’t seem to like my hair. And then she said 160 is really not enough for knotless they was doing me a favor which I didn’t even ask for. I just wanted to know if they did a style of braid for 160. Why would you say 160 if you don’t do them for that much.Why change your price when my head is halfway done.They was also rough on my natural hair after I asked did they know how to handle natural hair. They stopped my hair to do someone else’s. Overall a very disgusting experience.

It was my first time there and I am very pleased with my hair thou I am moving I will go back before we leave

Thank you to the ladies there ????

Aunt Feedee is a so what nderfil she made me feel like we was related and the services is like welcoming to your new family reasonable prices and laughter also

My hair doesn't look like I asked. Instead of ms. Fifi allowing the stylist to explain what I asked for so she can better understand. She chose to argue with me. I had people I don't know walk up to say my natural hair is showing through the butterfly locs. I never would have guessed paying$230 would result to a patch of hair missing in my back left. Wasn't like that before coming to the shop. My middle back is so tight I have bumps growing. I'm dissatisfied with the service and will be returning to have the hair removed and my money returned.

So I gave them 4 stars because I love how neat they do my long knotless and how fast it done. So since they moved they be changing higher prices without tell their customers and I don't like that. They should inform you when you call their prices went up and should tell you how much before you even drive all the way there and pay for parking.