Secret Garden Cafe

+44 1225 789788

Prior Park Rd, Bath BA2 4NF United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Secret Garden Cafe

The Secret Garden Cafe has received both positive and negative comments, indicating both strengths and weaknesses of the establishment. In order to provide a comprehensive analysis, the strengths and weaknesses will be discussed in detail below.

One of the key strengths of the Secret Garden Cafe, as mentioned by multiple reviewers, is the quality of the food. The lunch is described as superb, with a well-balanced mix of flavors and textures. The jacket potato is also highlighted as surprisingly delicious. The menu is also praised for being simple and excellent in the past, indicating a history of high-quality food. Additionally, the coffee is complimented by some reviewers as great, further enhancing the appeal of the cafe.

The friendly and polite staff is another strength of the Secret Garden Cafe. Many reviewers mention the excellent service they received, with staff going above and beyond to provide a positive experience. The staff is described as helpful, polite, and friendly, contributing to a welcoming atmosphere for customers. This high level of customer service is likely to leave a positive impression on visitors and encourage them to return.

The atmosphere of the cafe is also considered a strength by multiple reviewers. The mention of a lovely garden and an outside area suggests that the cafe provides a pleasant environment for customers to enjoy their meals. The unique atmosphere is also mentioned by one reviewer, stating that the cafe is different from any other cafe and worth a visit. This indicates that the Secret Garden Cafe offers a unique and enjoyable dining experience.

A weakness pointed out by one reviewer is the recent change in the menu, leaving them disappointed. The lack of baked potato options and a dip in the quality of cappuccino are mentioned as reasons for their disappointment. This suggests that the cafe may need to pay more attention to satisfying the preferences of loyal customers and maintaining the quality of their menu items.

Another weakness identified by a reviewer is a perceived decline in hygiene standards. Mention of uncovered knives, forks, and sugar cubes on the tables, as well as ketchup and mayo bottles that should be refrigerated, raises concerns about the cleanliness and safety of the cafe. Additionally, the use of fingers instead of utensils to handle cakes is seen as unhygienic. These observations indicate a potential need for improvement in terms of hygiene practices.

The wait for a table and the delays in serving drinks and food are also mentioned as weaknesses by one reviewer. They question the need to wait for a table and express disappointment in the delays experienced during their visit. These observations suggest that the cafe may need to reassess their operational processes to ensure efficient and timely service.

In conclusion, the Secret Garden Cafe has strengths in terms of the quality of their food, friendly staff, and pleasant atmosphere. However, they also have weaknesses related to recent menu changes, potential decline in hygiene standards, and issues with service efficiency. Addressing these weaknesses through menu adjustments, hygiene improvements, and operational enhancements could further strengthen the cafe's reputation and attract more customers in the future.

Best TL Reviews

We have stopped by for a lunch, didn't even know about the place, and we're extremely pleasently surprised.

The lunch was superb! 10 out of 10. Will definitely come back. The dish was very well balanced in flavours and textures. Didn't even know jacket potato can be that good! ????????????????????

Lovely garden centre near Prior Park National Trust, well 200 metres uphill so best to go after your visit. Great Breakfast, high quality very friendly service with outside area. Pancakes, rolls & full menu

We’ve been going to the cafe for years enjoying their excellent simple menu, recently changed leaving us a little disappointed. The quality of the cappuccino seems to have dipped and no baked potato options leaves us looking else where. Just a few minor tweaks will bring us back, and 5 stars for sure. Service is excellent as always!

At Sept 2022, our visit was post-refurb and with the cafe under new management. The Secret Garden cafe used to be our favourite lunch/coffee/cake spot in Bath for the past 2 decades, but it now feels like it is run by a faceless company looking for profit. You now have to wait to be shown to a table (why?), the menu and food lacks creativity, hygiene standards have dropped, and unfortunately we spent our time there trying to think about an alternative cafe where we could go in the future. We noticed that uncovered knives, forks and sugar cubes were stored on the tables - not good for hygiene. Also on the tables were ketchups and mayo bottles, some of which should be refrigerated. The staff used their fingers to push cakes onto serving plates, rather than utensils. Delivery of cups of coffee took an age - the coffee machine capacity was no match for the seating capacity of the cafe. Staff were pleasant, but obviously stressed. During our visit, they apologised to various customers for the delays in serving drinks and food. Overall, this cafe will get business because it is in Bath, has parking, and is attached to an excellent garden centre. It is a pity the cafe is no longer up to the standard expected, based on our previous years of experience.

I cannot praise this café highly enough. Prior to their refurbishment we loved coming here but we came here for the first time today since and we are both genuinely blown away by it. The food was absolutely incredibly, I couldn’t fault it in the slightest. The staff really went above and beyond and gave us the best service I have received whilst eating out in a long time. We both agreed we would give 10 stars if we could!

Food excellent. Great coffee, staff very polite n friendly.

Very friendly service, good atmosphere, and great cake! We really enjoyed our visit!

Really nice atmosphere, good coffee and light lunch, lovely and helpful and polite staff.

It's different from any other café. It's worth a visit.