Quick Facts About Sergio's
Sergio's place has a variety of strengths and weaknesses as mentioned in the comments provided. In order to analyze them thoroughly, let's break them down and focus on each aspect.
Starting with the strengths, one of the most consistently highlighted aspects of Sergio's place is the quality of their authentic wood-fired pizza. Many reviewers commend the pizza for its great taste and consider it one of the main reasons to visit the establishment. The fact that the pizza is made by actual Italians further adds to its authenticity, ensuring a genuine and traditional experience. Moreover, the prices at Sergio's place are considered reasonable, especially considering the quality of the food. This affordability is often appreciated by customers, making it an attractive option for those dining on a budget.
Additionally, the chips and garlic mayo dip are mentioned as another standout feature at Sergio's place. Reviewers claim that the chips are the best in Newry, which speaks to their quality. The generous portions of the fish and chips are also commended, effectively satisfying customers' appetites. Furthermore, Sergio himself is described as a good character, which adds to the overall positive atmosphere of the place.
Moving on to the weaknesses, the most significant issue mentioned by multiple reviewers is the slow service. It is consistently criticized as being one of the slowest takeaways experienced by customers. The presence of an old man taking orders, who seemed either intoxicated or struggled with English, is often mentioned as the main reason for the slow service. This negative experience is further highlighted by specific instances where the wrong order was initially prepared or ingredients were missing. These instances led to longer waiting times, resulting in frustration and dissatisfaction among customers.
Another weakness pointed out in a few comments is the inconsistency in the quality of the food. Some customers claim that the food used to be great but has declined since the departure of a specific employee, likely the big pizza maker mentioned. This inconsistency leads to uncertainty about the quality of the food and raises doubts about the overall dining experience.
A few comments also mention negative experiences in terms of customer service. One reviewer states that the owner was being cheeky and handled food with dirty hands, causing discomfort and raising hygiene concerns. Another customer mentions that their friend received verbal abuse from a staff member. These instances suggest a lack of professionalism and could contribute to an unpleasant dining experience for some patrons.
In summary, Sergio's place has a number of strengths, including the authentic wood-fired pizza, great chips, and reasonable prices. Sergio himself is also appreciated as a positive character. However, the weaknesses include slow service, inconsistency in food quality, and potential issues with customer service and hygiene practices. Addressing these weaknesses could greatly improve the overall dining experience and increase customer satisfaction at Sergio's place.
Best TL Reviews
The slowest service I ever experienced. There was an old man taking orders and he could not speak good English or hr was drunk.
I just wanted a burger with onions ketchup and a single Battered sausage. After asking me three more times what I wanted he placed, after 35 minutes a burger on counter. I said did you put ketchup on it and he mumbled to girl cooking and she had to come do that. I said is sausage there? He mumbled again to the girl. I saw him put something in fryer. I said you know I ordered Battered sausage. Ooh I can change that. A other twelve minutes at least and he handed me a bag. When I got to car there was about quarter tea spoon of ketchup and about same quantity of onion and sausages were plain and two of them and no ketchup. So almost 50 minutes I waited. Two men who came after me waited an hour and one young guy who only wanted a can of Fanta waited 15 minutes. The food was actually not bad but service the worst. Never again will I darken their doors.
How can people give this a one star? You go here for the atmosphere and the good food. Don't order your food, go there and experience it. If someones not having an argument outside with another patron you've come on the wrong day. Pizzas are bussin, all meat pizza would bring a tear to anyones eye. And the chips are what you need after a long work shift. And if the man himself is on, forget about it.
Food used to be great here but it's gone to the dogs since the big pizza maker fella left. Very hit and miss now. You don't know what your going to get to be honest
Great authentic wood fired pizza. Great chips and garlic mayo dip. Reasonably priced. But only if Sergio has some help, when left alone things unravel a bit! But hes a good character.
Great authentic wood fired pizza made by actual Italians. Communication a wee touch difficult but I come for pizza made the right way. Reasonably priced for the quality. The fish and chips is also surprisingly good and the portions are generous. We come all the way from outside Banbridge just for a Sergios. Best pizzas in Co Down or Armagh.
Worst place about this place is a joke we ordered a pizza it was not good at all it was burnt very uneven cuts and it was just a big no no. The garlic chip took 50 odd minutes to make an when he did he was being very cheeky an put the cheese on with his dirty hands.he’s not that nice of a lad to talk to as he was giving my friend a lot of abuse do not recommend this place at all.
My friends and I got food recently and we will not be back in a rush because I got a garlic cheese chip and the owner handled the cheese with his dirty bare hands I’ll probably get a disease now
My friend ordered a pizza and the crust was burnt
We were extremely dissapointed
It’s also the slowest takeaway I’ve been to
This take away need to be shut down
Best chips in Newry, Sergio is an absolute gent, couldn't recommend it enough if you're looking food.
Sergio's Info
Amenities
Service options
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Delivery
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Takeaway
Health and safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
Offerings
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Late-night food
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Vegetarian options
Amenities
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Good for kids
Atmosphere
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Casual
Planning
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Accepts reservations
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 02:00 AM - 11:00 PM |
|---|---|
| Tuesday | 02:00 AM - 11:00 PM |
| Wednesday | 02:00 AM - 11:00 PM |
| Thursday | 02:00 AM - 11:00 PM |
| Friday | 02:00 AM - 11:00 PM |
| Saturday | 02:00 AM - 11:00 PM |
| Sunday | 02:00 AM - 11:00 PM |
How to go there
Location
Places
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