Signature Nails and Spa

+1 502-243-1599

12907 Factory Ln, Louisville, KY 40245 United States of America

Open Today: -

Quick Facts About Signature Nails and Spa

Signature Nails and Spa is a nail salon that has received mixed reviews from customers. While some customers have had positive experiences and praise specific nail technicians, others have had negative experiences, citing rushed service and poor quality outcomes.

One of the strengths of Signature Nails and Spa is the presence of experienced and talented nail technicians like Angel and Chris, who have garnered loyal customers. These technicians are skilled at providing nails exactly the way customers want them, ensuring satisfaction and customer loyalty.

In addition, some customers have praised the attention to detail and focus shown by certain technicians. This indicates that Signature Nails and Spa has staff members who are committed to providing high-quality service and ensuring customer happiness. This attention to detail is especially valued when it comes to correcting poorly done nails from other salons, as mentioned in one of the positive comments.

The establishment itself has been described as nice, indicating a pleasant and comfortable environment for customers to relax and enjoy their nail services. This is a positive aspect as it contributes to the overall customer experience and satisfaction.

However, there are several weaknesses that have been highlighted in the negative comments. One major complaint is rushed service, with one customer mentioning being rushed to a chair before even picking a nail color. This indicates a lack of attention to the customer's preferences and desires, potentially resulting in dissatisfaction and a negative experience.

Another weakness mentioned is the pricing. Multiple customers have expressed dissatisfaction with the prices, particularly considering the quality of the service and the products used. The comment about being charged an additional $10 for a nail polish change highlights this issue. High prices without corresponding high-quality results can be a major deterrent for customers.

Poor quality outcomes have also been a common complaint. Customers have mentioned uneven nail sizes, improperly trimmed nails, and thin coats of nail polish that do not last. These issues suggest a lack of attention to detail and inadequate skills among certain nail technicians. The fact that some customers have experienced cracked or chipped polish within a few days further exemplifies the poor quality outcomes, leaving customers feeling like they wasted their money.

Customer service has been a recurring issue, with multiple comments mentioning rude and inconsiderate staff. One customer mentioned being charged more for a service they did not receive, and the staff refused to honor the initially offered price. This type of behavior reflects poorly on the establishment and negatively impacts the overall customer experience.

Furthermore, the pushiness of the staff in upselling services, as mentioned in one of the comments, indicates a lack of consideration for the customer's preferences and a focus on maximizing profits. This can create an uncomfortable and unpleasant atmosphere for customers.

In conclusion, Signature Nails and Spa has strengths in terms of experienced and skilled nail technicians, as well as attention to detail exhibited by some staff members. The establishment itself is described as nice. However, weaknesses include rushed service, high prices without corresponding quality, poor quality outcomes, and issues with customer service, including rudeness and pushiness. These weaknesses indicate areas that the salon should address in order to improve the overall customer experience and reputation.

Best TL Reviews

this place is horrible. rushed my nails and they were not even the even sizes.. They messed my nails up so i went back and i asked to change the nail polish and they told me it would be $10 more. ridiculousy pricey nails for acrylics with basic color. i highly do not recommend.. i am not going there ever again period.

I have been going here for several years with the same nail tech Angel. She is great. Will do your nails exactly the way you want them. Customer for life.

I have never left a bad review but after my experience here, I felt it was needed.

I decided to try a new nail place and I was extremely disappointed.

I went in and before I could even pick a color I was rushed to a chair. I looked past it and thought the best, that they didn’t want me to wait.

So, I sat down and soaked my feet for maybe 2-3 minutes before I was told to take them out. They took my previous nail polish off and scrubbed my feet, but that was it other than painting them. I paid $30 for that.

After that, my nails. I told the lady who was doing my nails that I wanted them shorter so she cut them down. After she had finished cutting them, I noticed that some nails were so short they hurt, while others had barely been trimmed.

For the color, it seemed to get worse. I decided to do a light pink in the dip. She did 2 very thin coats of the dip on each nail and as I looked at it, it seemed a little thin but I just thought it was because of the light color. So, the clear coat was put on top but I noticed that you could still see the nail tip underneath. I looked over, the lady who was sitting next to me got the same color as well but her nails looked like they had plenty of layers due to the fact that you couldn’t see her nail tips. I paid $35 for that. Again, I let it all go.

Lastly, I got home. In less than 2 days the polish on one of my nails had cracked. Which I knew was not normal because I get them done often and they usually last up to 4 weeks without any cracks or chipping. In less than one week almost every single nail had cracked polish or polish that was gone. Please note: I hadn’t done anything out of the ordinary of what I usually do.

I also went with another friend who’s nail polish did the exact same thing mine did in the same amount of time.

I might as well have thrown $75 down the drain. My toe nail polish was all but gone in that time and my nails were too.

I would hate for anyone to waste their money and time on a lack of customer service and poor quality.

I had my nails done (dip) today and I just have to say that I am so very pleased with my result. The young man that was my technician was most attentive, pleasant and totally focused on attention to detail. I could tell he really wanted to make sure I was happy. He transformed poorly done acrylic nails that I had received at another salon and made them look wonderful. Thanks!

Once again, worst experience ever. My wife and daughter went to this establishment for a mommy daughter nail date. They ran out of the shellac color for my wife's nails and made an alternative suggestion (dip) that would cost the same amount. They were supposed to put "regular" nail polish on my daughter but instead put shellac. My daughters nails look terrible and she has paint on her fingers too. The staff here do not listen and are rude. When my wife went to pay, they charged more for the dip, and my wife discovered they put shellac on my daughter's nails. The staff refused to honor the initial offered price. Then, all of a sudden they had difficulty communicating in english; while they initially seemed perfectly fluent. Long story short. We were ripped off. Please, find another nail salon to go to, this one offers awful service and has rude inconsiderate staff. STAY AWAY!

My boss recommended Signature nails since she has always had great luck there so I gave it a try. The first experience I had the lady doing my SNS just seemed rushed and it was okay. I gave it another try and got Chris to do them the next time, he took plenty of time and made sure that they were done correctly. I will continue to go back to Signature Nails so long as Chris is available.

Angle is a professional and does an excellent job on my nails. She is also very skilled and fast in providing you with the most beautiful nails relaxing pedicure. I always enjoy my visit at Signature/Belle Nails.

Nice establishment, quality of service very poor. While getting a pedicure I notice that the worker was trying to get other customers to upgrade their services they sound worst than a car salesman's, even worst the lady was getting regular polish and the worker was trying to talk her into getting gel polish which cost more clearly the lady kept telling her next time but she wouldn't stop until the lady said yes I felt so sorry for her. My first and last visit.