Quick Facts About Smokehouse Shed LTD
Smokehouse Shed LTD has both strengths and weaknesses based on the provided comments. In terms of strengths, customers mention that the breakfast is delicious and reasonably priced. They also praise the staff, describing them as welcoming and friendly. Additionally, the pork belly is mentioned as being hot, tender, and tasty.
However, there are several weaknesses that are brought up in the comments. Firstly, there are issues with the delivery service. One customer mentions that the food took 2 hours to arrive and was delivered over an hour after the advertised closing time. This is a significant inconvenience for customers who were expecting a timely delivery. Another customer mentions that their order was incomplete and the food that was delivered was of poor quality. The chicken and brisket were dry and the chips tasted of old grease. This indicates a lack of attention to detail and quality control in the preparation of the food.
Customer service is another area of weakness. One customer mentions that they tried to contact the restaurant by phone to discuss their issues but received no answer. This lack of communication and responsiveness to customer concerns is disappointing and shows a lack of professionalism.
There are also concerns raised about the cleanliness of the restaurant. One customer mentions that the food was cooked in dirty oil, which is a health and hygiene issue. Cleanliness is an important aspect of any food establishment and should be prioritized to ensure customer satisfaction and safety.
Furthermore, there are complaints about the lack of parking information provided to customers. One customer received a Parking Charge Notice after parking outside the restaurant while waiting to collect their food. The restaurant should inform customers about any parking regulations or charges to avoid such unpleasant surprises.
Another weakness mentioned is the decline in quality under new management. Customers have experienced undercooked eggs, missing ingredients, and poor food quality. This indicates a lack of consistency and attention to detail in the preparation of meals.
Lastly, there are comments about the staff needing improvement in their greeting skills and order-taking abilities. Customers feel that the staff could be more attentive and focused on providing a positive dining experience.
In conclusion, while Smokehouse Shed LTD has strengths such as delicious breakfast options and friendly staff, there are notable weaknesses that need to be addressed. These include issues with delivery, poor food quality, lack of communication with customers, cleanliness concerns, lack of parking information, decline in quality under new management, and areas for improvement in customer service skills. Addressing these weaknesses will be crucial for improving the overall dining experience at Smokehouse Shed LTD.
Best TL Reviews
What an amazing breakfast regular size but massive also tasted gorgeous ????????
This was the worst take away we've ever had!
I'll start by saying I've never left a bad review for a take away or restaurant before (or for anything else for that matter!) and we like to support local small businesses where possible but after trying this place based on the good reviews on Just Eat I'd like to share our experience, especially after trying to contact the restaurant by phone to discuss our issues and getting no answer!
We don't eat too many take aways and maybe have one once a month, but after a stressful week we decided to have a treat as a friend had come over for the evening.
The food took 2 hours to arrive with no contact from them and when it did eventually arrive, over an hour after their advertised closing time there was food missing from the order and what we did receive was awful and virtually inedible.
The chicken and brisket was so dry that we could literally snap it, the chips tasted of old grease and were dry as if they'd been fried more than once and then kept warm.
I can only assume they'd forgotten our order until they were closing up and threw whatever leftovers they had in some boxes and delivered it to us on their way home. If this was the case then a phone call and refund would have been more acceptable than what we received for how much it cost.
In fairness to them I can't complain about the pork belly as that was hot, tender and tasty but after spending almost £50 on meals for 3 people we were very disappointed and threw most of it away but then due to the ridiculous delivery time it was too late to order or cook anything else so that was our Friday night treat ruined.
I hate wasting food and will usually eat something even if I don't particularly like or enjoy it but this was beyond even my want to not waste food!
If you want decent BBQ food there are other local places serving much better quality food with reliable service at a very similar price point. I'm always happy to spend money on decent food as it's one of the small treats we do occasionally spend money on but to sum it up: poor service and disappointing food at decent restaurant prices.
Go elsewhere. ????
Great place for friends and family. Staff are very welcoming and can't do enough for you. Food is delicious and very reasonably priced. Excellent cup of tea!! Would recommend for all. Can't wait to go back!
I've been twice now & have really enjoyed my breakfasts, the chap that works there really is worth his weight in gold & seriously hope he is appreciated properly as nothing is to much trouble & he is always friendly & happy really nice guy.
Ordered food via click and collect, in which I arrived on time. I parked outside the restaurant. However, I was told to wait 10 more minutes as they were running behind. Waited patiently, went straight home after I collected food. Week later I have received a Parking Charge Notice for £100 because I waited for 14 minutes. The staff in the restaurant are not making their customers aware that the area outside is monitored by a private parking company. Surely they should warn customers of this even when just collecting food that has been paid for. £100 down for a bang average meal. I hope this helps to save anyone from this hassle.
Had a lovely breakfast here today. Great coffee too. Service was great. Cafe nice and clean. Well worth a visit.
Massively gone down hill under new management. Ordered today for 2 breakfasts. Asked for a poached egg instead of fried and black pudding. Given fried egg that was undercooked (snotty) and no black pudding. Waited in an empty restaurant for 20 mins before receiving 2 lattes. Food cooked in dirty oil. Once I received my black pudding it was flatter than a pancake, the halloumi on my partner's vegetarian breakfast was cut so thin it was almost non existent. Really disappointed in the food quality - and to find prices have increased for poor meals. May aswell have saved the trip and eaten at home. Don't recommend.
Had a monster breakfast was pretty good but did have an odd taste I couldn't quite define. Maybe the cooking oil or could be the black pudding. It wasn't unpleasant just unusual for me. Food was plentiful for all of us. Felt the staff could have been more forward focused improved greeting skills and how to order etc would be good. Could be a cool little goal mine for them some work to do.
Smokehouse Shed LTD Info
Amenities
Service options
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Outdoor seating
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No-contact delivery
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Delivery
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
Crowd
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Groups
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 02:00 AM |
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| Tuesday | 09:00 AM - 02:00 PM |
| Wednesday | 09:00 AM - 02:00 AM |
| Thursday | 09:00 AM - 02:00 AM |
| Friday | 09:00 AM - 02:00 AM |
| Saturday | 09:00 AM - 02:00 AM |
| Sunday | 09:00 AM - 02:00 AM |
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