Quick Facts About Smuggler's
Strengths:
1. Friendly staff and locals: Multiple comments mention the friendly atmosphere and staff at Smuggler's Place. This is a strong point for the pub as it creates a welcoming environment for customers. The interaction between staff and customers can significantly enhance the overall experience.
2. Good atmosphere: The atmosphere at Smuggler's Place is praised in multiple comments. The positive atmosphere contributes to the enjoyment of customers and can make the pub more appealing for people seeking a fun night out.
3. Pool table: Smuggler's Place has one of the few remaining pool tables in Prestwick according to one comment. This could be a unique selling point for the pub, attracting customers who enjoy playing pool and providing an additional activity for patrons.
4. Affordable prices: The mentioning of "brilliant prices" in one comment indicates that Smuggler's Place offers affordable drinks. This can be seen as a strength, especially for customers who are looking for a reasonably priced night out.
5. Personalized service: One comment highlights the efforts made by the pub's owner, Louise, to make every person feel special. This personalized approach to customer service can create a positive impression and make patrons feel valued, which could lead to repeat business.
Weaknesses:
1. Zero stars comment: The negative comment giving the pub zero stars points to a serious issue with the service. The incident described, where the manager reprimanded customers for singing along to music and refused service, reflects poorly on the establishment and raises concerns about the staff's approach to customer satisfaction.
2. Lack of signage: The zero stars comment suggests that there may be an absence of clear signage indicating that singing is not allowed at Smuggler's Place. This lack of communication can lead to confusion or misunderstandings between staff and customers, potentially resulting in negative experiences.
3. Complaints from past customers: The suggestion made by the zero stars comment to put up signs indicating no singing implies that similar incidents have occurred before. Multiple customers seem to have complained about similar treatment at Smuggler's Place, indicating a recurring issue that needs to be addressed.
4. Potential for overcrowding: One comment mentions that the pub can get busy at times. While this is not necessarily a negative aspect, it could become a weakness if the pub becomes overcrowded and uncomfortable for customers.
Overall, the strengths of Smuggler's Place lie in its friendly staff, good atmosphere, affordable prices, and personalized service. However, the weaknesses, such as the negative incident described in the zero stars comment, lack of signage, and complaints from past customers, need to be addressed to improve the overall experience and reputation of the pub.
Best TL Reviews
Zero stars
A group of us went into smugglers and had a couple of drinks. I picked some music on the jukebox, and we were singing along. Within 5 seconds, the manager was over saying "this is not a karaoke bar." Then, she refused us service, and we were told it was time to leave.
Now, I understand this approach if customers are rude, offensive, or drunk. However, none of us were. I was so taken aback.
My suggestion for you going forward is to remove the jukebox to defer your customers from singing along to a song in the first place rather than charging them for playing the song. Also, maybe put up signs saying no singing as many customers have complained about similar treatment in the past.
I will never be back and will pass on the word to others.
Great wee pub, friendly staff and a nice atmosphere, well worth a visit
Great wee pub, cracking crowd, good atmosphere. Brilliant prices, and still has one of the few pool tables left in prestwick!
Don't come to Ayr and not go here. It's a must.....
Ended our evening here following a visit to Prestwick for a Christmas works lunch. Can get busy at times.
Down to earth bar with friendly staff and locals. There is a pool table and juke box.
Great night out, played some pool and met some lovely people
Fantastic pub. Louise makes everyone who drinks here feel that they are special. Always takes the time to spend a few minutes with every single person in the pub.
She also recruits really well, bar staff tonight have been outstanding. Friendly yet no nonsense approach. Just love the place. David.
Smuggler's Info
Amenities
Service options
Health and safety
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Staff required to disinfect surfaces between visits
Highlights
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Bar games
Accessibility
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Wheelchair-accessible entrance
Offerings
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Alcohol
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Beer
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Wine
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Payments
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Debit cards
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NFC mobile payments
Today
Opening Hours
| Monday | 02:00 PM - 12:00 AM |
|---|---|
| Tuesday | 02:00 PM - 12:00 AM |
| Wednesday | 02:00 PM - 12:00 AM |
| Thursday | 02:00 PM - 12:00 AM |
| Friday | 02:00 PM - 12:30 AM |
| Saturday | 02:00 PM - 12:30 AM |
| Sunday | 02:00 PM - 12:00 AM |
How to go there
Location
Places
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