The Belgian Waffle Company

+44 1706 565014

14 Tweedale St, Rochdale OL11 1HH United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Belgian Waffle Company

Strengths: 1. The taste of the waffles is consistently praised, with comments about unique flavors and excellent execution. 2. The customer service receives high scores, with multiple comments about friendly and helpful staff. 3. The hygiene and decor of the place are both rated highly, indicating a clean and visually appealing environment. 4. The menu receives positive comments, suggesting a wide variety of options that cater to different tastes. 5. The portion sizes are described as appropriate, indicating that customers do not feel overwhelmed or unsatisfied by their orders.

Weaknesses: 1. One customer had a negative experience with their milkshake, describing it as a plastic cup with a lump of ice cream. This suggests potential issues with consistency and quality control in the preparation of certain menu items. 2. Another customer expressed disappointment in the staff's behavior, mentioning a lack of friendliness and welcoming attitude. This indicates a potential area for improvement in customer service training and staff management. 3. A negative review mentioned that the waffles were rock solid and the cookie dough was burnt. This indicates inconsistencies in the preparation and quality of certain menu items, which can lead to customer dissatisfaction. 4. One customer highlighted an issue with an out-of-date product, raising concerns about the overall quality control and attention to detail in the business. 5. Another customer mentioned a lack of attention to basic customer service, such as not providing a holder or bag for a takeout order. This suggests potential training or management issues in ensuring that all customers receive a satisfactory experience.

In conclusion, The Belgian Waffle Company has several strengths that contribute to its positive reputation, including excellent taste, hygiene, decor, customer service, and menu options. However, there are also several weaknesses that should be addressed, such as inconsistencies in the quality of certain menu items, staff behavior, and attention to detail in customer service. By addressing these weaknesses and building upon their strengths, The Belgian Waffle Company can further improve and solidify its position as a go-to dessert spot.

Best TL Reviews

My go to dessert spot!

I ordered a pistachio raspberry waffle and my friend ordered a white kinder waffle. The guys were really friendly, they gave us their time of day when we asked for reccomendations. My waffle was cooked to perfection, a slightly crisper outer with a perfectly melt in your mouth inner. The generous drizzle of pistachio sauce just hit the spot.

Hygiene 10/10

Decor 10/10

Customer service 10/10

Taste 10/10

Menu 10/10

Overall 10/10

When I see a place actually put effort into every element of their business, they deserve recognition and this place tops it for me.

#cometoleicester

Best waffles ive had,decently priced also was bizzy so had to wait a while hence the 4 stars.i would come back and will reccommend both waffles and cheese cakes

The worst milkshake ever! Spent over £30 in this place and all i get in a milkshake is a plastic cup with a massive lump of icecream in it. Waste of money, staff need to be trained on how to blend the shakes and actually put some ingredients inside rather than ripping the customers off!

Amazing food. I never eat waffles normally but these ones are so unique and different and taste amazing. The portion sizes are bang on so it’s not overkill. Great customer service. My new go to place!

The most fluffiest waffles in town, would definitely recommend aero mint flavour. Also their milkshakes are thick and creamy unlike other places. Wait times are always reasonable and great customer service too.

Excellent taste. There is nothing wrong with any dishes. Staff is not friendly. They look like bosses attitude they should behave friendly with a big smile and warmly welcome to all customers.

Absolutely terrible place the waffles are rock solid, the cookie doughs are burnt also bought a calypso from this place to see its out of date just makes me wonder what else is out of date in that place. I’ve come all the way from Leicester just to be disappointed absolute shocking place wont recommend anyone.

Customer service needs improving. Went for a milkshake to take way but the staff is not bothered to give a holder or put it in a bag. I had to ask two times then someone else came to give a bag. No thanks. Not expecting this service from them.