Star Nails

+1 301-277-7284

3731 Bladensburg Rd, Colmar Manor, MD 20722 United States of America

Open Today: -

Quick Facts About Star Nails

Overall, Star Nails has received mixed reviews from customers. It is important to consider the strengths and weaknesses mentioned in the comments to get a comprehensive understanding of the salon.

Starting with the strengths, many customers appreciated the politeness and professionalism of the technicians. Tram, one of the nail technicians, was specifically mentioned as being polite and providing a tight and right service. Additionally, Tran was described as amazing, funny, professional, and having great energy. These positive comments highlight the good customer service provided by some of the technicians at Star Nails.

Convenience was another strength mentioned by customers. The salon's location played a significant role in attracting customers, as it was located right across the street from one customer's house. Being close to customers' residences or workplaces is a desirable aspect for many people when choosing a nail salon.

The quality of the work done at Star Nails was also praised by some customers. They mentioned that the technicians' work was very good and that they were experts in their craft. The positive feedback regarding the end product suggests that the salon provides satisfactory nail services to those who visit.

However, there were several weaknesses mentioned in the comments that need to be considered. One recurring issue was the poor communication and lack of professionalism displayed by some of the employees. Customers complained about feeling uncomfortable and not being explained the reasons for additional charges, such as the administrative charge. Furthermore, the technicians were reported to be easily distracted by other people entering the salon, which affected the quality and efficiency of service.

Another significant weakness mentioned was the poor durability of the gel polish. Several customers reported chips and breakage in their nails shortly after getting them done. This suggests that the technicians rushed the curing process, which led to a lower-quality finish. The nail technicians should focus on proper application and curing techniques to ensure long-lasting results for customers.

Inconsistency in pricing was also mentioned as a weakness. One customer reported being charged significantly more than the quoted price for a basic pedicure. Such discrepancies in pricing can lead to distrust and frustration among customers. Consistency and transparency in pricing are important factors that nail salons should prioritize to maintain a good reputation.

Additionally, one customer reported a traumatizing experience where the technician forcefully removed their acrylic nails instead of using the proper liquid to dissolve them. This incident displays a severe lack of professionalism and disregard for customer safety. Such behavior should never be exhibited by a professional nail technician and reflects poorly on the salon as a whole.

In conclusion, Star Nails has some strengths, such as polite and professional technicians, convenience of location, and good quality work. However, there are several weaknesses that need to be addressed, including poor communication, distractions during services, inconsistent pricing, poor quality of gel polish application, and unprofessional behavior by some technicians. Addressing these weaknesses and improving customer service can help Star Nails enhance their overall reputation and attract more satisfied customers.

Best TL Reviews

My techs name was Tram. Very polite. Waiting time was about 20 minutes but the service was tight and right. However I did not like the addition charge of 1.50 for service charge ie Administrative charge added without my knowledge!!!

Tried this place twice. First time was okay. Okay enough that I went back a second time. This place is right across the street from my house, so it’s hard to beat that. My second experience will keep me from going back. First the girl was late, which is fine. It happens. I understand. The real issue was that every single time someone walked in the door, my tech had to greet them. There were several other techs working, but I guess this was her job? She was very distracted the entire time by every single person who walked by or in. Then, she got up not once but TWICE to do an eyebrow wax during my service. I was just getting a fill and it took an hour because of how often she stopped or got up. To make matters worse, I paid the up-charge for gel polish and one nail chipped in less than 24 hours. Within days multiple had chipped. Today is 6 days later and the look awful. She rushed the curing process and it shows. Never again. Save yourself the trouble. I am so disappointed.

Update: two more large chips of polish came off and one nail actually broke and chipped the acrylic on the end. I have to walk around with these busted looking nails for another week before I can get them done again. This is so embarrassing! I am not that hard on my nails. I have an office job and wear gloves while doing dishes. I’ve never had these problems before.

The place is not the nicest and they don't communicate well but their work is very good. They did want to charge me extra for my nieces nails without explaining why or letting us know before hand which really bothered me. They also are fine with leaving you mid work to assist other clients which was also a bit troubling. But if you have time and patience the end product is very good.

Omg!!! I just needed to say this.

Tran is amazing, funny, professional, great energy and he my NEW NAIL TECHNICIAN. I stumbled by Star Nails and did a U-TURN. I was not referred by anyone. Just took my chances. I hit a jackpot. I really appreciate being appreciated. I wasn't comfortable when I got there because I didn't know this business. Once I was seated Tran made me feel as if I was a loyal customer. Such a great feeling!! I immediately trusted him. Thanks Tran!! See you before Thanksgiving.

I went in recently for a “basic pedicure” that was about $46. At the beginning everything was good but once it was time to pay the man who did my nails charged me up to $72 dollars?????? How????? They played me!!! I don’t recommend going here at all especially if your a new client. They will try to scam you.

Prices are jumping rapidly. Still I was giving patient and quality service. At 5 on a weekday, I didn't have a wait. My technician agreed the color I chose wasn't for me. He applied 5 colors before we agreed

Hice mi cita para que me saquen las uñas acrílicas. Y el sr en vez de ponerme liquido para remover me las arrancó!!! Salí corriendo !!! que clase de profesional hace eso???

Always get my nails done here. They are all experts, good costumer service.