Quick Facts About Star Nails & Spa
Star Nails & Spa has its fair share of strengths and weaknesses, as can be seen from the various comments provided.
Starting with the strengths, one recurring positive aspect mentioned by customers is the quality of their nail services. Many customers express satisfaction with the care and attention given to their nails, particularly mentioning the owner, Loan, and her ability to preserve and enhance their natural nails. This suggests that there is a high level of expertise and skill among the nail technicians at Star Nails & Spa.
Another strength highlighted by a customer is the efficiency and prompt service they received. Despite having been let down by another salon, they were seated immediately at Star Nails & Spa and had a positive experience with the nail technicians. This indicates that the salon values customer satisfaction and strives to provide timely and efficient service.
Additionally, some customers praise the creativity and variety of designs offered by one particular nail technician, Lonnie. This indicates that the salon has talented and creative staff members who can cater to the individual preferences of customers. The positive feedback on Lonnie's designs also suggests that the salon stays up-to-date with current nail trends and offers a range of options for customers.
Moving on to weaknesses, the most significant issue mentioned by a customer is the poor quality of their pedicure experience. The customer describes it as the worst pedicure of their life, highlighting various concerns about cleanliness, rushed service, and potential hygiene issues. This suggests a lack of attention to detail and cleanliness standards at the salon, which can be detrimental to the overall customer experience.
Moreover, another customer expresses dissatisfaction with the pricing and alleged overcharging by the owner, Loan. They claim that the charges increased without reason, and extra fees were added for services that were not requested or provided. This indicates a lack of transparency and possibly unethical business practices, which can damage the salon's reputation and customer trust.
Furthermore, a customer mentions a lack of cleanliness in the pedicure station, suggesting a potential hygiene issue. This reinforces the importance of maintaining cleanliness standards in the salon, as any lapses can compromise customer safety and satisfaction.
Another minor weakness mentioned by a customer is the discomfort caused by a cold fan during a manicure and the poor quality of the nail polish. While this may seem like a minor issue, it highlights the importance of providing a comfortable and pleasant experience for customers, as well as using high-quality products.
In conclusion, Star Nails & Spa has several strengths, including the ability to care for and enhance natural nails, efficient and prompt service, and talented nail technicians with creative design skills. However, there are also notable weaknesses, such as concerns over cleanliness, rushed service, potential hygiene issues, pricing transparency, and product quality. Addressing these weaknesses and ensuring consistent quality and customer satisfaction will be crucial for the salon's success and reputation.
Best TL Reviews
I have naturally long nails, and every salon I've been to intentionally or unintentionally destroyed my nails, not Loan. I love the care and add a attention she gave my nails ???? . I am a big fan, and will continue to come back.
After a nail salon shafted me on my appointment, I walked into Star and was seated immediately! Lonnie and Tai were very friendly and efficient with my manicure. I love Lonnie's different designs with the cats eye gel polish! Will definitely be back there and highly recommend them!
I was waiting a week to see if I developed any type of infection on my feet or nails and luckily I haven't. But I'd like to say this has by far been the WORST pedicure of my life. I'm not a person that likes to make a scene or complain in person but I should have raised more concerns during my pedicure. I walked in and only saw one person there. It might be the owner...not sure. Afterwards two other people walked in with appointments.
Unfortunately no one else was there to help them so one of them walked out. I do believe the main reason why my pedicure was so rushed was to help the other client who had an appointment. The whole process felt wrong. There was no bag put on the tank before the water was turned on. I addressed this concern with her and she mentioned that she cleans each tub throughly and most places don't and they just replace the bag.
So I was like, "okay I guess" but not even two minutes into soaking my feet she drilled off my previous gel, cut my nails, and pushed back my cuticles with no oil or anything. It really hurt but I have a high pain tolerance so I didn't say she was hurting me. I attached a picture of the menu that is "offered" in regards to different scents and scrubs. I never had the chance to choose because she put in a blue powder labeled "SEA SALT" into the water which started to sting.
That's when I realized she had actually cut into some of my cuticles and around the nail bed. The pumice stone used on my feet wasn't the steel type but the porous type, which can harbor bacteria and fungus so that was kind of gross especially since she cleaned it in the water after she was done. I really don't think those things can really be sanitized for repeated use on multiple people.
The next part was the scrub down with an exfoliating scrub and then the lotion rub down part, which is typically when a massage is worked in. My massage consisted of her beating down on my legs with the side of her hand like someone tenderizing meat.
Then when that was over she started to paint my toes. No base layer, just the color I brought in myself. Then the top coat. She spent a total of 11 minutes on my pedicure and you better believe I timed it since she was rushing to get done. If I wanted an express pedi I would have selected that. But that wasn't even a thing on their menu. I normally tip but I was so disgusted I just paid the $33 and left.
This place was completely understaffed and their choice of equipment can honestly lead to infections. So overall it's not worth it. The nail salon at the mall did a better job!
First and last time visiting this business. I gave 1 star because, other than the water being a bit cool, my pedicure was enjoyable and relaxing though the pedicure station was dirty. My manicure, not so much. The fan blowing on my hands during painting was cold as was the nail drying station. I'm not sure if the polish was old or if it was put on too thick but my nails were destroyed by the time I got home. 4 hours later, the polish is gummy and will have to come off.
Loan does such an amazing time with my nails every time!
Boyfriend and I went as a last minute/first timers thing, the employees were super nice and our nails came out really good!
I was a regular and a generous tipper. As time went on the charges increased without reason. Finally stopped going after getting a regular pedicure Loan (the owner) said it was $35. $10 more than usual when asked why she said because of the scrapping. First there was no scrapping done and second I didn’t ask for any extras. I paid and no longer will go there. The few friends I sent there will no longer go. They take advantage.
Nails done just the way I like them ! Very friendly open on Sunday work is very nice
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Star Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
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| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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