Starbucks

+44 1709 919839

great eastern retail park, Beale Way, Parkgate, Rotherham S62 6EJ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Strengths: 1. The Hickory Ham & Cheese Toastie is recommended and delicious. 2. The location in the retail park is convenient and has plenty of parking spaces. 3. The full glass windows give the place an airy feel. 4. Accessible toilets for wheelchairs are available and kept hygienic. 5. Tables are nicely spaced, allowing for easy conversation. 6. The atmosphere is generally pleasant. 7. The staff is friendly and provides good service. 8. The outlet has air conditioning, creating a comfortable environment. 9. The option for lacto free and sugar-free options in drinks is appreciated. 10. It is a good place to take a break while shopping.

Weaknesses: 1. The sun can be blinding when it is low, and there might be a lack of blinds to address this issue. 2. Customers bringing non-assistance animals, like a dog, is seen as inappropriate by some. 3. Drive-thru service takes precedence over customers queuing inside, leading to long queues and potential chaos during busy times. 4. The coordination between the service counters can be improved to ensure smoother operations. 5. There are often tables needing clearing, and staff can sometimes be seen standing around chatting. 6. The service can be slow, with priority given to drive-thru customers instead of those waiting for hot drinks inside. 7. The cleanliness of the outlet is often criticized, with the need for cleaning, sweeping, and clear tables being highlighted. 8. Disposable cups are sometimes left behind without being cleared, which is not acceptable for some customers. 9. Some customers feel that the management team does not seem bothered about the cleanliness issues. 10. Some customers have experienced poor customer service, such as staff getting orders wrong and not being friendly or helpful. 11. The operation of the outlet can be poorly managed, with long waits and a lack of management presence to assist the staff during busy times.

Best TL Reviews

Recommend the Hickory Ham & Cheese Toastie; lovely. Washed down with a nice mug of cappuccino (regular) perfect stop gap on a chilly morning. Located well in the retail park and plenty of parking spaces. Full glass windows which give it a nice airy feel but when the sun is low it is a little blinding however I did not notice if they had blinds to use. Accessible toilets for wheelchairs also which are clean and kept hygienic. Its suitable for say a half hour sit down, able to chat with ease as tables nicely spaced. However I've given the atmosphere 4 stars as a dog was sat on the settee with a customer and was yapping. It did not appear to be an aid assistance dog and I dont think it's really appropriate to bring animals to such a place. I've given the service a 4 also; as with every visit here, the drive-thru service takes precedence over the customers queuing inside. It can mean the queue is back to the entrance within minutes and I imagine at really busy times its chaos. For the staff there usually its 3 or 4; just a bit more coordination between the service counters would be good. All in all I would recommend and I shall be going again maybe squeeze a trip before Xmas!

The outlet had lots of tables needing clearing although staff had time to stand around chatting. The service was very slow as drive thru got priority for drink service instead of two working the hot drinks machine.

Standard of cleanliness is obviously an issue that needs addressing in pretty much all of the starbucks ive visited, coffee is ok but the place needed cleaning and sweeping up , clearing tables and leaving disposable cups and not wiping down is a no no in my books ,ultimately the management team are not bothered which is sad

Finally visited today and was so nice modern and cool inside with air conditioning. I got a iced latte with option for lacto free and sugar free options. The staff where so friendly and was a very nice vibe in there

10/10 I will visit again if I’m around that end of Parkgate I highly recommend

Great lil Starbucks to take the load off your feet while shopping, great coffee as usual. Nice friendly staff. Service with a smile.

Вкусные и свежие круассаны и печенье :)

Сколотые чашки для латте...

Грязные столы с горами посуды при отсутствии чистых столов, отсутствие сахара на стойке и крайне недовольная реакция персонала на просьбу о сахаре и освобождении грязных столиков.

Но круассаны свежие и вкусные)

I ordered food and drink. Had to repeat myself twice. Got my name wrong. They did not complete my food order correctly. No customer service. Staff are not friendly.

Really poorly run, 4 staff on and waited 20+ minutes for 1 drink. There did not appear to be anyone managing the operation, I overheard the staff saying the manager was out the back. With the shop as busy as it was I'd expect the manager to be out helping the staff clear the queue.