Starbucks Coffee

+44 1237 423546

Clovelly Rd, Bideford EX39 3FR United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Starbucks is one of the most recognized and successful coffee chains in the world. However, like any business, it has its strengths and weaknesses. In the comments provided, we can identify several aspects of Starbucks that showcase both its positive aspects and areas where improvement is needed.

Starting with the strengths, one comment states that the staff at a particular branch is always positive and friendly. This is a crucial aspect of customer service as it contributes to a positive atmosphere and a pleasant experience for customers. Additionally, there is praise for the cleanliness of the store, which is important as it creates a welcoming environment for customers.

The availability of a range of Starbucks kitchenware products is also mentioned as a strength. This allows customers to engage with the brand beyond consuming their coffee and creates opportunities for increased sales and brand loyalty. Another comment mentions that the coffee itself is good, which is a fundamental strength for Starbucks. Consistency in taste and quality is key to attracting and retaining customers.

On the other hand, several weaknesses are highlighted in the comments. One comment mentions that the quality and mood of the staff can be hit or miss. This indicates that Starbucks may need to focus on training and ensuring consistent service standards across all locations.

There are also issues with the drive-thru experience mentioned. One customer mentions difficulty in hearing the order being taken, which leads to mistakes or confusion. This is a crucial weakness as it can adversely affect the customer experience and create frustration. Another comment highlights the lack of sun blinds in a particular store, which causes discomfort for customers sitting in areas directly exposed to the sun. This is a physical issue that, if addressed, can enhance the overall experience for customers.

One customer recounts an unpleasant experience with a seller at the drive-thru window. The staff member did not accurately make the desired coffee and responded unprofessionally to requests for correction. This highlights a weakness in the training and hiring practices, as well as the need for strong customer service skills.

Additionally, there are comments about labor practices in Starbucks. The lack of recognition of a trade union and the prevalence of zero-hours contracts with low pay are mentioned. These issues reflect negatively on the company's values and treatment of its employees. Addressing these concerns would contribute to a better overall perception of Starbucks as a socially responsible company.

In conclusion, Starbucks has several strengths, including friendly staff, a range of products, and good-quality coffee. However, there are also weaknesses, such as inconsistent service, drive-thru inefficiencies, discomfort caused by lack of sun blinds, and labor issues. Addressing these weaknesses will be crucial for Starbucks to maintain and enhance its reputation and customer satisfaction.

Best TL Reviews

Been a few times and it can be hit/miss on quality and mood of the staff. The last time it was nice enough coffee, not all that hot but the staff were friendly. Another time I had a cold brew with a sarcastic "they're taking so long" sticker (I had my (86yo) nana with me) and got a funny look when we asked for a knife (we share the cakes).

A bright and clean Starbucks branch that I love visiting, lovely staff that always seem so positive and friendly! They also have a good range of the Starbucks kitchen wear products here and I’m looking forward to trying to hunt down some valentines cups/mugs over the next few weeks!

Coffee is the same as other Starbucks but this drive thru is let down by the poor order point in the drive thru itself. You can hardly hear what is being said which makes it difficult to order and confirm they have the right items

Place badly needs some sun blinds in their SE facing window, badly dazzled whilst trying to enjoy a coffee. Almost all seats they had were in that sunny area.

Lovely coffee and service as usual. Staff polite friendly and helpful X ????

Staff at this Bideford store are always very good, polite and have my drinks ready .

I preorder on the app amd go collect, don't use the drive through as I fond it a bit tight, don't want to scuff my wheels.

Good stuff.

very unfriendly seller at the drive through window!

I asked him to make a single expresso with hot milk and caramel in a small cup of coffee.

Made: a big pot of milk, poured single expresso into it.

When I asked to redo the coffee, they said it was the smallest cup they had (which is a lie, I've been drinking Starbucks coffee from a small single express cup for 10 years)

When they said they were lying, they poured it from a big cup to a small one, instead of making it again!

(one milk no coffee!)

I had a free drink, they said that it was calculated, after driving a couple of meters I checked again, it was a lie, the free drink remained!

Administration check which employees you hire!

I am disappointed to hear Starbucks doesn’t recognise a trade union.

Many Starbucks baristas are on zero-hours contracts with low pay — and are being hit the hardest by the cost living crisis.

Tell your management we support them joining a union.