Starbucks Coffee

+44 1634 890362

The Quays, Dock Head Rd The Quay, Chatham, Kent, Unit 8 Lower, Chatham ME4 4ZJ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths: 1. Friendly and efficient staff: Many customers have praised the staff at this Starbucks branch for being friendly, polite, and professional. They appreciate the excellent customer service they receive from the employees. 2. Consistent quality: Multiple customers have commended the quality of the food and drinks served at this Starbucks. They consistently enjoy a well-made flat white and find the food and drinks to be excellent. 3. Good management: The management of this branch is praised for running the store well. They rarely run out of supplies and offer suitable alternatives when necessary. They also ensure that the store is clean and well-maintained.

Weaknesses: 1. Poor experience and slow service: Customers have mentioned experiencing a poor overall experience at this Starbucks. Some have reported waiting for several minutes before being noticed by the staff, and others have complained about slow service when the store is busy. 2. Hygiene issues: Several customers have observed rubbish on the tables and floors, which gives the impression of poor maintenance and cleanliness. They also mention seeing a staff member with their hand in their mouth, which raises concerns about hygiene practices. 3. Sudden policy change: One customer expressed disappointment and upset over the sudden change in the store's policy of allowing dogs. They had enjoyed bringing their well-behaved dog and now feel that they have lost a treat they always enjoyed. 4. Understaffing: Some customers feel that this Starbucks branch is often understaffed, leading to slow service and delays. They suggest that hiring at least one more barista would greatly improve the efficiency of the store. 5. Rude staff: There are several comments mentioning rude staff members, with one specific mention of a girl with short hair being rude to customers and other staff members. This behavior creates a negative atmosphere and can impact the overall experience for customers.

In conclusion, while this Starbucks branch has strengths such as friendly and efficient staff, consistent quality, and good management, there are clear weaknesses that need to be addressed. These weaknesses include poor experience and slow service, hygiene issues, sudden policy changes, understaffing, and rude staff. By addressing these weaknesses, Starbucks can improve the overall customer experience and attract more loyal customers.

Best TL Reviews

Really poor experience. There were 4 members of staff behind the counter, but they needed almost 5 minutes to notice me. That would make easier to understand the young man if he could remove his hand from his mouth. And would be more hygienic. I saw rubbish on the tables and on the floor. At least the coffee was hot and strong, so it is better than one star. But this is not enough to come back again.

I love the girls in this Starbucks! Always happy always know my order I couldn’t thank them enough for being the best. They deserve the world I know they went through a tough time recently with low staff but they powered through like no others and still had smiles on their faces and still delivered amazing customer service! I’m a retail manager and I know how hard the public can be and these girls power through! Thank you all for your hard work!

Love Nicole the mobile order one with a difficult drink! ❤️

I have been using this branch several times a week since it opened - always took my dog with me who enjoyed his ‘puppichino’ - now this morning, after our walk, I pop in for breakfast to suddenly be told DOGS ARE NO LONGER ALLOWED !!!!!???? No reason given, just told to leave.

I’m quite upset by this as it’s a treat I always enjoyed with my dog and he was known by the staff and always impeccably behaved as always.

This branch always has a steady stream of dogs as the area is lived by dog walkers so I guess they are to loose a lot of customers.

YOU HAVE LOST MY CUSTOM

The staff in this store are always friendly on arrival and serve you with politeness and a smile. The management run the store extremely well and rarely run out of supplies and if they do will always offer a suitable alternative. This store is occasionally busy but that is a sign of the service received and during these times is quick.and consistent.

Very slow,need to hire at least 1 more barista as they are very busy there.But atmosphere is very cosy, warm,comfy

Great service, excellent food and drinks.

The staff were extremely busy today, I think they were understaffed, but they kept their cool and did their best. The staff were always being professional.

I have been coming in most mornings this past week and the staff are all very friendly and serve quickly, despite it being very busy. I like to sit in with a flat white, which is consistently very well done, and the store is always spotless. Great service!

Not a very nice place staff are rude. They are always changing there staff in which isn’t surprising I wouldn’t want to work there horrible place. Tables are dirty staff are rude and staff always use there hands for food and look unprofessional. There is a staff member girl with short hair she is very rude to customers and has a go at staff for chatting to customers while she just stands there with a file.

Horrible place