Truly Scrumptious

+44 1202 674117

5 High St, Poole BH15 1AB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Truly Scrumptious

lozenges. The shop itself is really cute and has a nostalgic feel to it. The staff are always friendly and helpful, providing great customer service. Plus, the variety of confectionery available is impressive, catering to both traditional and modern tastes.

One strength of Truly Scrumptious is its excellent customer service. Multiple comments mention the friendly and helpful staff who provide professional service. This is important in creating a positive shopping experience and ensuring customer satisfaction. Additionally, the shop owner is described as a lovely and friendly lady, which adds to the overall positive atmosphere of the shop.

Another strength of Truly Scrumptious is the wide variety of confectionery available. Comments mention fudge, sweets, Turkish delight, chocolates, biscuits, and homemade fudge. This diverse range caters to different tastes and preferences, making it more likely to attract a larger customer base. Whether someone is looking for nostalgic childhood sweets or more modern confections, Truly Scrumptious seems to have it all. This variety is a selling point for the shop and contributes to its appeal.

The shop is also praised for its old-fashioned feel and nostalgic charm. Comments mention it being an "Aladin's Cave" of nostalgic sweets, and a "lovely old fashioned sweet shop." This aesthetic can create a unique and comforting shopping experience, especially for those looking to relive childhood memories or seeking a break from a more modern shopping environment. The nostalgic aspect of Truly Scrumptious adds to its overall appeal and can be a big draw for customers.

Furthermore, Truly Scrumptious is commended for going above and beyond in providing customer service. One comment mentions that the shop answered a phone query and even allowed a volunteer to purchase sweets on behalf of an elderly gentleman. This level of care and kindness is not only commendable but also helps to build a positive reputation for the shop. Going the extra mile for customers can generate loyalty and positive word-of-mouth.

However, there are a few potential weaknesses that should be considered. One comment mentions that the shop is a bit expensive. While this may not deter all customers, it could limit the shop's appeal to those on a tighter budget. Pricing is an important factor for many consumers when deciding where to shop, so it is important for Truly Scrumptious to find a balance between offering quality products and keeping prices reasonable.

Additionally, one comment mentions that the shop was closed for routine maintenance. While this may be a necessary step to ensure the shop remains in good condition, it can inconvenience potential customers who were planning to visit. The impact of closures on footfall and sales should be carefully considered and efforts made to minimize any negative effects.

In conclusion, Truly Scrumptious appears to have several strengths that contribute to its appeal. Great customer service, a wide variety of confectionery, a nostalgic atmosphere, and going above and beyond for customers are all positive aspects of the shop. However, it is important for the shop to address potential weaknesses such as pricing and closures to ensure continued success. Overall, the positive comments and recommendations from customers suggest that Truly Scrumptious is a place worth visiting for anyone with a love for traditional and modern confectionery.

Best TL Reviews

Great friendly, helpful & professional service. Along with a wide variety of so many delicious traditional & modern confectionery to suit all tastes! Highly recommended - Thank you

Oh my god this place is amazing always really busy yes it's a little bit expensive but the fudge is to die for and the customer service is always excellent I've lived down here for 24 years and my dad comes down from Derbyshire to see me and he always ends up spending 35 quid in there all the time on the biscuits and the homemade fudge

An Aladin's Cave of fudge,sweets,turkish delight and chocolates,taking you back to the time when you were a kid ????

Absolutely fantastic shop and staff are brilliant, especially Julie Pocknell. They done all our wedding favours and they tasted amazing. All the guest's loved their favours and we definitely recommend Truly Scrumptious.

Lovely old fashioned sweet shop with so much choice.... ????

Wonderful shop it's been great to visit every Thursday for Fireworks night and your kindness and patience to my boys last night was amazing thank you!!

Even though the shop is closed for routine maintenance they answered a query over the phone and basically allowed me to purchase some sweets on behalf of an elderly gentleman who I volunteer for. Shall never forget that....faith in humanity restored

I also ended up spending £20 on sweets for myself but thats another story

Great staff, Great service, great shop.

A lovely friendly lady that owns the shop,I got some of my childhood sweets lemon bonbons, nougat salted liquorice, army and navy