Starbucks Coffee

+44 1792 781321

St. David retail park, St. Davids Rd, Llansamlet, Swansea SA6 8QL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Starbucks Coffee place has several strengths based on the comments provided. One strength is the outstanding customer service. Multiple customers mentioned that they are always welcomed with great service and the staff is always happy to help. They specifically mentioned Taylor, Phoebe, Soffi, Mary, and Steven for their exceptional customer service. This indicates that the staff members are knowledgeable and friendly, creating a positive experience for customers.

Another strength of Starbucks is the quality of their coffee and food. Customers mentioned that they always enjoy the coffee and are swayed to try new flavors. They also mentioned that the vegan options, such as the Vegan Banana Caramel Muffin and Raspberry & Almond Mini Loaf, are good. This suggests that Starbucks offers a variety of high-quality products, catering to different dietary preferences.

Additionally, customers appreciate the team culture and work ethic at Starbucks. They mentioned the great teamwork and how it is a pleasure to visit the store. This indicates that the employees work well together, creating a positive work environment that translates into better service for the customers.

On the other hand, there are some weaknesses that can be identified based on the comments provided. One weakness is inconsistent service. One customer mentioned that their order is never made the same way and that they often receive a drink with normal syrup when they specifically asked for sugar-free. This suggests a lack of attention to detail by the staff and inconsistency in following customer preferences.

Another weakness mentioned is poor customer service. One customer complained about a staff member who was rude and treated them unfairly. Another customer mentioned that the Asian staff member was not polite or friendly, which made them feel unfairly treated. These comments highlight a lack of consistency in customer service and the need for better training and diversity awareness among the staff.

Cleanliness is another area of weakness mentioned in the comments. One customer mentioned that the tables could be cleaner between customers. This suggests that there may be a lack of attention to hygiene and cleanliness standards in the store.

In conclusion, Starbucks Coffee place has several strengths, such as outstanding customer service, high-quality coffee and food, and a positive team culture. However, there are also weaknesses, including inconsistent service, poor customer service in some instances, and potential issues with cleanliness. These weaknesses can be addressed through better training, improved consistency in following customer preferences, and increased attention to hygiene and cleanliness standards. Overall, it is evident that Starbucks has a loyal customer base who appreciate the strengths of the establishment.

Best TL Reviews

I visit this store on a regular basis, and I must say I'm always welcomed with great service and outstanding coffee and food. As a regular the guys working there always sway me to try new flavours all the time. I need to mention Taylor, Phoebe, soffi, Mary and also Steven, for their great customer service. They are always happy to help. I wouldn't go anywhere else for my coffee. Great team work and a pleasure to visit.

Today on my day off I've visited to see try the vegan option in sweets because its limited on most of the places and i've

Tried the Vegan banana Caramel Muffin & Raspberry & almond mini loaf which is good, but pathetic staff customer service by Taylor, Doesn't even know how to treat the customer. Way to communicating is showcase the lack to interest towards customer hospitality.

If this is the standard of customer service people might visit your restaurant for the food or goodies but not for enjoying the ambience.

Kindly trained the staff to treat each and every customer equal with respect because its simply not acceptable.

Thanks

Fantastic customer service as always again today! The assistant store manager Taylor is always pleasant and respectful to all customers! Always welcoming and friendly from all staff. I have been going to this store since it opened and have never had a problem there!

I don’t think people should bd leaving 1 star reviews with no write up just because you are family/friends to somehow clearly has wrote a bad review. Google should do better with this sort of thing!

I have honestly never had a good experience with this place. They’re incredibly inconsistent. Your order will never be made the same way. Most importantly, I’m a type 1 diabetic so when I ask for a sugar free , there’s good reason for it and I don’t just do it to be difficult. 9/10 I receive a drink with normal syrup in! It’s so frustrating! I’ve only ever once had a staff member be apologetic and understanding. I don’t even bother any more I just give my drink away. Just to point out, I am a Starbucks fiend…. I love it but this location just takes the mick.

I have to post this, because I have been treated quite unfairly and rudely this morning by one of the Asian staff at Starbucks in Llansamlet.. I was probably the 1st customer they have today and she just not really served with any sorts of smile or polite words. I'm not here to being nonsense and thought she may had a tough morning or something, but there are customers right after me and she was acting totally different. That is why I felt that I've been treated unfairly by her. I don't know what was the reason behind it, as a customer wants to be treated in a nice way it's a basic requirement only!

Lovely coffee shop, good sized mugs. Staff polite. Could do with tables being cleaned between customers, but overall good

Called in for a coffee. Had a latte and cappuccino. Both were lovely and were hot!

Staff friendly and service quick.

Upon my arrival I was greater with a warm welcoming feeling with Charlotte while I was working on site they were all very helpful and couldn't be a better environment to be in plus the coffee was great such a pleasure I hope to see you all again. Definitely a 5/5 at this establishment. ????☕️☕️☕️