Starbucks Coffee

+44 1604 627629

24 Market Square, Market St, Northampton NN1 2DF United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths:

1. Quick service: Customers appreciate the fast and efficient service provided by the staff. This is particularly important for busy individuals who are on the go and need their coffee quickly.

2. Well-trained staff: The comment mentions that all the staff are well trained at making drinks. This ensures consistent quality in the beverages served and contributes to customer satisfaction.

3. Dairy-free alternatives: The staff's knowledge and ability to provide information on dairy-free alternatives is commendable. This shows that Starbucks caters to the needs of customers with dietary restrictions and provides a wide range of options.

4. Clean café: The cleanliness of the café is highlighted in the comment. A clean and well-maintained environment enhances the overall customer experience and contributes to a positive image of the brand.

5. Comfortable seating: The mention of comfortable furniture and plenty of power points indicates that Starbucks provides a conducive environment for studying or spending time alone. This attracts students and business people who require a comfortable workspace.

6. Personalized touches: The inclusion of a cute drawing with the order shows that Starbucks goes the extra mile to add a personal touch to the customer experience. This can leave a lasting impression and create loyalty.

Weaknesses:

1. Noisy and uncomfortable atmosphere: One customer expresses dissatisfaction with the noisy and uncomfortable atmosphere. This suggests that the café may not be the ideal place for individuals seeking a quiet and peaceful environment.

2. Staff attitude: The comment indicates that some staff members may come across as unfriendly and unhelpful. This can create a negative impression and undermine the overall customer experience.

3. Average coffee quality: The comment mentions that the coffee is pleasant average and dependent on the barista's competence. Inconsistency in the quality of coffee can be a drawback for customers who expect a consistently excellent product.

4. Basic service: The mention of basic service suggests that some customers may have higher expectations in terms of personalized and attentive service. Starbucks could focus on enhancing the level of service provided to ensure customer satisfaction.

5. Unsampled new flavors: The disappointment expressed about not being able to sample new flavors indicates that Starbucks may miss out on potential sales and customer satisfaction. Offering small samples of new drinks could help customers make more informed choices.

6. Negative customer experience: The comment about a staff member being impolite and charging for tap water is concerning. Instances of rude or unprofessional behavior can significantly impact the customers' perception of the brand and may lead to a loss of trust and loyalty.

In conclusion, Starbucks Coffee has several strengths, such as quick service, well-trained staff, a variety of dairy-free alternatives, a clean café, and a comfortable seating area. However, there are also weaknesses, including a potentially noisy atmosphere, inconsistent coffee quality, basic service, limitations in sampling new flavors, and negative customer experiences. Addressing these weaknesses and building on their strengths can help Starbucks continue to improve and provide a better overall experience for their customers.

Best TL Reviews

Always come here to do my uni work, the staff are always always kind, super quick service and they never get orders wrong and all the staff are so well trained at making drinks! I always find the staff very informative as to what dairy free alternatives there are, which is very helpful and kind. They also keep the cafe so clean

I had a decaf cappuccino and a croissant. The server warmed up my croissant and gave me butter and jam. There were different flavours to sprinkle on your drinks by the sugars and stirrers (chocolate, nutmeg, cinnamon and vanilla). The coffee was delicious, the staff friendly and the store was very clean and well taken care of.

I enjoyed my visit here because it reminded of the branch on the Edgeware Road in London. Which I loved because of the nice staff and the relaxed atmosphere as well as comfortable furniture. It is a great place to go to if you want to spend time on your own or take a group of friends. It is also a handy place for students who need a place to do the assignments because it has plenty of power points which business people would also find useful. I could literally spend ours at a time here. It's great.

ordered some coffee to the rail station arrived in quick time and and a very cute drawing included! thank you

A deeply soulless Starbucks, noisy and uncomfortable. Staff who are having a great time together and frankly you are an interruption to their day.

Coffee is as you’d expect - pleasant average and entirely dependant on the competence of the barista.

Service is basic at best.

Seating is mostly hard chairs (with their subtle message of “don’t sit long and go away”)

Lovely java chip chocolate frappuccino and banana bread for myself. My daughter tried the seasonal sour apple frappuccino which was an acquired taste so unfortunately she left it. Shame new flavours can't be sampled.

today at 3/11/2022 at afternoon 3.30pm. have one staff members so impolit. it a lady at till .i have come alot time Never ever asking for money just having the hot water by sitting in.

i was asking the water, the lady just turn around and tell me not in nicely way.

she was saying "i need to Charge you money about the hot water even you have the water by tap"

i have never ever see any place have charge tap water in uk. (by siting in)

it so disappointed, have come here a lot of time, this time is most disappointed. i hope they can find another staff more nicely to customer.

hope can get your reply back later many thank

Starbucks Coffee In A Decent Location In Northampton Town Centre Close By To The Recently Refurbished and Revamped Grosvenor Shopping Centre and the old no longer existing greyfriars bus station. I Have Been To This Starbucks With My College When I Was On The Moving Course. I Used To Go Out To Northampton With My Class Every Friday And I Came To Starbucks Once. Friendly Hardworking Staff and great selection of drinks.