Starbucks Coffee

+44 808 234 0684

London Orbital Motorway South Mimms, M25, Potters Bar EN6 3QQ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Starbucks Coffee is a popular coffee place known for its quality and delicious offerings. However, like any establishment, it has its strengths and weaknesses as highlighted in the comments.

One of the strengths of Starbucks is the high quality and delicious taste of its products. The comment "Teuer aber qualitativ sehr gut und lecker!" (Expensive but of very good quality and tasty!) demonstrates that customers appreciate the taste of Starbucks coffee. This is an essential strength as it sets Starbucks apart from other coffee places. Additionally, the staff's willingness to go out of their way to help customers is also a strength. The comment "Staff went out of there way to help me. Much appreciated" shows that Starbucks employees provide excellent customer service, creating a positive and pleasant experience for customers.

Another strength of Starbucks is the convenient options it offers. The availability of parking and a drive-thru is mentioned in the comment "Lots of parking, drive-thru. And you can also walk in." This makes it easy for customers to visit Starbucks based on their preferences and convenience. The presence of a drive-thru option is especially beneficial for people on the go who want to grab their coffee quickly without having to leave their cars.

Despite its strengths, Starbucks also has weaknesses that should be addressed. One weakness mentioned is the issue of customer complaints not being adequately resolved. In the comment "Got totally spilled out oatmeal. Staff didn’t want to exchange it for another one," the customer faced an issue with their order, but the staff was unwilling to provide a solution. This type of incident can lead to customer dissatisfaction and reflects poorly on the overall customer service experience.

Another weakness highlighted in a comment is the inconsistency in staff dedication to customer service. While most of the staff are described as lovely and attentive, there are a few who are just there for the money and lack interest in customer service. This inconsistency can negatively impact the overall customer experience and should be addressed to ensure consistency throughout all Starbucks locations.

Price discrepancies are another weakness pointed out in a comment. The customer mentioned being charged more for their Americano than what was advertised on the menu board. This indicates a lack of proper training for staff members concerning pricing and an overall lack of transparency. This can be frustrating for customers and may affect their trust in the brand.

However, it is important to note that Starbucks does make efforts to address customer concerns and provide a positive experience. In the comment about not being able to have cream on their delivery order, Starbucks went the extra mile by putting the cream in a separate cup with a little spoon. This small gesture shows attentiveness to customer preferences and aiming to provide a positive customer experience even in challenging situations.

In conclusion, Starbucks Coffee has several strengths including high-quality products, excellent customer service from most staff members, and convenient options such as parking and a drive-thru. However, it also has weaknesses such as inconsistent customer service, unresolved customer complaints, and occasional price discrepancies. By addressing these weaknesses, Starbucks can further enhance its reputation and consistently provide a positive experience for all customers.

Best TL Reviews

Teuer aber qualitativ sehr gut und lecker!

Staff went out of there way to help me. Much appreciated. Lots of parking , drive thru . And you can also walk in.

Got totally spilled out oatmeal. Staff didn’t want to exchange it for another one. Paid full price, got less oatmeal + dirty hands????????

Always a great place to go. Coffee beats all others (in my opinion!) And normally the staff are lovely. You get the odd few that are there just for the money and have no interest in customer service but this one is really good. Definitely worth the visit.

Bardzo słaba obsługa (Jessy) bardzo długa na miejscu... Nie polecam

Price Hike, no warning! Got my Americano Tall on the board states £3.00 and I was charged £3.05. I asked for an explanation on the discrepancy and the wan at the till just muffled as she didn't understand and went hiding behind the coffee machine. I didn't challenge it further. Obviously looks like Starbucks doesn't care about training staff ,keeping their prices up to date and I felt just like another cash cow coming for a coffee

Ordered my coffee with cream but they couldn't put cream on top for deliveries which is understandable. Anyway instead of just not giving me cream (like some places would) They put it in a cup and even gave me a wee spoon. They wrote on the bag explaining why they couldn't with a little " :( " and it was so sweet. I was having a rough morning but this little bit of extra effort has gone such a long way. Its the little things x

Usual Starbucks deal, but still enjoyed the large Cappuccino and the lemon ???? drizzle muffin was ok too (7.5/10) but def not as good as M&S lemon muffins.. otherwise quite enjoyable coffee ☕ break ????