Starbucks

+44 1634 726749

Strood Retail Park, Commercial Rd, Rochester ME2 2AD United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Starbucks is a well-known international coffee chain with a strong presence in many countries. The comments provided above highlight various strengths and weaknesses of Starbucks' place, including the service, coffee quality, cleanliness, atmosphere, and pricing.

Starting with the strengths, many customers praised the service and the quality of the coffee. The first comment specifically mentions that there were no complaints about the service or coffee and that they were very good. Another comment mentions the helpful and friendly staff, acknowledging their professionalism and fantastic customer service. This indicates that Starbucks has invested in training its staff to provide a positive customer experience.

Additionally, cleanliness seems to be a strength of Starbucks in this particular location. Several comments mention the cleanliness of the store and its facilities, such as the spotless toilets and the clean cups provided for the drinks. This is likely an important factor in attracting and retaining customers, as cleanliness contributes to a pleasant and comfortable environment.

Furthermore, it's worth mentioning that some customers appreciate the outdoor heating facilities, which is a unique feature that sets Starbucks apart from other establishments. This addition provides a comfortable space for smokers, which is not commonly found in many places.

On the other hand, there are several weaknesses mentioned in the comments. One common complaint relates to the furniture and overall cleanliness of the place. Some customers describe the seats as unwelcoming and filthy, pointing out that the tables and floor were not attended to in a while. This is a significant weakness, as cleanliness is a crucial factor for customers when choosing where to spend their money.

Additionally, pricing is mentioned as a weakness in one comment. The customer expresses dissatisfaction with paying over £12 for two drinks. While the coffee was good, the high prices and non-engaging staff contribute to a negative perception of value for money. This suggests that Starbucks might need to review its pricing strategy for certain locations to remain competitive and attract more customers.

Another weakness highlighted in the comments is the issue of slow service and the separation of the total order, resulting in hot food getting cold before all the drinks were made. This inconsistency in service delivery can be frustrating for customers and impacts their overall experience.

Furthermore, one customer mentions the food placement on top of the napkins, which is perceived as unhygienic. This could be seen as a negligence of proper food handling practices, reflecting poorly on Starbucks' commitment to food safety and hygiene.

In terms of improvements, Starbucks should prioritize addressing the cleanliness issues raised by customers. Regular maintenance and cleaning routines are essential to ensure that all furniture, tables, and floors are kept in a clean and welcoming condition. Additionally, the hygiene levels should be thoroughly examined to maintain a food rating.

Addressing the issue of slow service and the separation of orders should also be a priority. Providing prompt and efficient service is crucial to maintaining customer satisfaction, especially during busy periods.

Finally, Starbucks should consider reviewing its pricing strategy to ensure that customers feel they are getting good value for their money. Engaging with customers and addressing their concerns will also help improve customer perception and loyalty.

In conclusion, while Starbucks has strengths such as good service, quality coffee, friendly staff, and cleanliness, there are also weaknesses to address. The issues with furniture, cleanliness, inconsistent service, and pricing should be taken seriously and improved upon to enhance the overall customer experience. By addressing these weaknesses, Starbucks can maintain its reputation as a leading coffee chain and attract more satisfied customers.

Best TL Reviews

No complaints about the service and coffee it’s very good. But come on Starbucks what is with the disgraceful furniture. These seats are so unwelcoming, so filthy! The tables and floor haven’t been attending to in a while too… Not what you expect when you pay above average prices for a coffee. Get a grip!

Only popped in for a coffee so can't rate food.

Very friendly and welcoming staff. Husband had a black americano and I had a hot chocolate made with oat milk. Helped myself to the sprinkles on the top, I had nutmeg which was different but I really enjoyed. Very clean. Loo was spotless. Highly recommend if you're ever in Strood.

Over £12 for 2 drinks! The coffee was good which got the stars. Staff non engaging. Atmosphere awful although it is January but... won't be rushing back.

Slow service, total order provided at separate times so hot food had gone cold by the time the drinks were made.

Seem to be prioritising the delivery orders…

And why oh why do they put the food on top of the napkins!!!!

Absolutely filthy sofas, you don't even want to sit on. The staff - so many yet the tables are so dirty until you ask them to clean them. Could be a really nice place but the hygiene levels are so poor. Where is the food rating?

First time going here for a bite to eat and a coffee. Nice big clean cup for my Grande Oat Larte and even a vegan chicken wrap option . Hopefully they bring in the vegan tuna item i have seen, will go again for certain.

Helpful staff, Beautiful drinks, lovely atmosphere and fantastic customer service

Also worth mentioning is the outdoor heating which is perfect if you smoke! Most places do not have these types of facilities

(Especially Becky & Kelly)

This location is so clean and tidy it's a pleasure to visit when out locally. The staff were friendly but professional, they got my specific order right without any fuss plus the service was super fast, I had my drink in hand and was on my way in minutes.