Sylvia african hair braiding

+1 734-525-6319

35948 Ford Rd, Westland, MI 48185 United States of America

Open Today: -

Quick Facts About Sylvia african hair braiding

Strengths: - Family-like atmosphere: Many customers mentioned feeling like family when they visit Sylvia African Hair Braiding. This indicates a strong sense of community and a welcoming environment. - Skilled and attentive staff: Customers mentioned that the braiders at Sylvia's listen to their requests and take their time in braiding their hair. They also mentioned that the braiders are kind and patient with children, making it a good place for families. - Fair pricing: Multiple comments mentioned that the prices at Sylvia's are fair, indicating that the business offers competitive pricing in the market. - Clean location: A clean shop is important when it comes to hair salons, and customers consistently mentioned that Sylvia's is clean and well-maintained. - Positive vibes: Several comments mentioned the positive energy and good services at Sylvia's. This is a significant strength as customers are more likely to return to a place with positive vibes.

Weaknesses: - Late start and long wait times: One customer mentioned that their appointment started late and they had to wait for a long time to get their hair done. This indicates a weakness in time management and efficiency. - Inconsistent adherence to COVID-19 safety measures: While one customer mentioned that the shop sprays disinfectant and one of the braiders wears a mask properly, others pointed out that not all the staff members consistently wear masks or wear them properly. This indicates a weakness in the shop's adherence to safety protocols during the pandemic. - Language barrier: One customer mentioned that they wished the staff spoke English more and engaged in conversation with customers during the lengthy service. This indicates a weakness in communication and customer service for those who may not speak the staff's primary language. - Inaccuracy in braiding: One customer mentioned that their braids did not turn out how they wanted, with inconsistencies in the amount of curly hair used and variation in braid size. Additionally, the customer had to cut some of the hair themselves. This indicates a weakness in the execution of braiding techniques and attention to detail. - Complaint from an employee: One customer mentioned that an older lady, likely one of the employees, got upset when they expressed dissatisfaction with their hair. This indicates a weakness in professional customer service and handling of complaints.

In conclusion, Sylvia African Hair Braiding has several strengths such as a family-like atmosphere, skilled and attentive staff, fair pricing, a clean location, and positive vibes. However, there are also weaknesses to address, including late start and long wait times, inconsistent adherence to COVID-19 safety measures, language barriers, inaccuracies in braiding, and a complaint from an employee. Addressing these weaknesses can improve the overall customer experience and retention at Sylvia's.

Best TL Reviews

As A Guest That Has Been Coming Here For Years..They Truly Treat Me Like Family. They’ve Always Done A Great Job On My Hair, And Never Disappointed. It’s Always Easy And Smooth. Prices Are Fair, And The Location Is Very Clean. Nothing But Positive Vibes And Good Services!! Thank You Sisters???????????????????? Stay Blessed!

Sylvia and the other ladies are great. The listen to the customers wants and take their time when braiding your hair. They always are good about explaining the process to my daughter and are very kind to her. They remember she is a child and treat her as such. The prices are fair and the shop is clean. We've used Sylvia several times, we never have a problem and always leave as satisfied customers.

I brought my daughter to the shop for the first time, and everyone was very friendly and professional. They did a great job on her hair. I will definitely be using this shop in the future.

I have been a patron at Sylvia for over 10 years and will continue to come to Sylvia for all of my hair care needs.

Sylvia is the best in the Midwest❗????????????????????????❤

This was my first time here.. I had a 10am appointment today, they didn't start on my hair until 10:25 because they was eating. I didn't get finished until almost 5pm. They spray you with some type of disinfectant when you walk through the door without you even really knowing. They say they spray you because of the pandemic but my issue is only one of them was wearing a mask the right way, the other one didn't have one on, and the three others wasn't wearing their mask the proper way. I wanted goddess box braids/bohemian braids and I cannot tell you what's in my head. At first they wasn't putting in enough curly hair then it was too much curly hair then it wasn't enough. The back of my hair have too much curly hair and the front doesn't have enough . I told the lady not to put so much in the front because she was putting in too much at first by putting the curly hair on every braid. I showed them pictures of how I wanted it..Also my braids in the back is smaller than the ones in the front. My braids are

neat this is just not how I wanted my hair to look. I had to cut some of the curly hair out. Also the old lady got mad because I told her my hair wasn't done right. She is the person that did the front.

Great workers and environment Sylvia is a wonderful lady. Whenever l want to get braids Sylvia's is my go to. I enjoy my visits and getting my praise on all in one setting it's a beautiful experience ????????

Love the ladies here at Sylvia's just wished they spoke English more and talk to customers for the time you have to sit there to get served.

It was an absolute pleasure to get my hair braided here. The atmosphere was peaceful and they listen to what I wanted even when I wasn’t sure. Thank you for quality braids done in a timely manner! I will be a regular. ❤️