The Golden Haddock

+44 1241 430800

15 High St, Arbroath DD11 1BE United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Golden Haddock

The Golden Haddock place has received a mix of positive and negative comments from customers. In order to assess its strengths and weaknesses, let's analyze the comments in detail.

Starting with the strengths, one recurring theme in the comments is the quality of the fish and chips. Multiple customers describe it as excellent, beautiful, fresh, and the best they have ever tasted. This indicates that The Golden Haddock place excels in delivering a high-quality product that satisfies customers' expectations. The positive comments specifically mention the spiced haddock pudding and the smoky haddock, which were praised for their delicious taste.

The fact that there are a lot of regular customers, mostly locals, speaks to the popularity and reputation of The Golden Haddock place. This suggests they have built a loyal customer base, which can be seen as a strength. The ambiance of the restaurant is also mentioned positively, indicating that the dining experience is enjoyable.

Another strength that stands out is the exceptional customer service. One customer had accidentally left their handbag in the restaurant, and the owner personally delivered it to their home, going above and beyond to ensure customer satisfaction. This act of going the extra mile demonstrates a commitment to customer service and adds value to the overall experience.

Now let's discuss the weaknesses mentioned in the comments. One customer criticizes the fish for being slightly overcooked, which affected their overall experience. This indicates that there might be inconsistencies in the cooking process, leading to occasional overcooking. Another customer complained about the delivery time, stating that it took longer than expected and resulted in cold food. They also mentioned that the portion size was not sufficient, considering the price they paid. This suggests that the quantity of food provided may not consistently meet customer expectations.

In addition, one customer expressed disappointment in the quality of the food on a particular occasion. They felt that the fish, chicken, and other items they ordered seemed reheated or overcooked, which was not up to the usual standards they had experienced in the past. This comment raises concerns about consistency in food quality and suggests that there might be variability in the kitchen's performance.

Based on these comments, the strengths of The Golden Haddock place can be summarized as follows: high-quality fish and chips, popular among locals, enjoyable ambiance, and exceptional customer service. On the other hand, its weaknesses include occasional overcooked fish, inconsistent portion sizes, longer delivery times leading to cold food, and potential variability in food quality.

To improve, The Golden Haddock place could focus on addressing these weaknesses. Measures such as ensuring consistent cooking times, monitoring portion sizes, improving delivery efficiency, and maintaining food quality standards can help enhance the overall customer experience. By building on their strengths and addressing their weaknesses, The Golden Haddock place can strive to become an even better destination for fish and chips in Arbroath.

Best TL Reviews

Bester Fisch und Chips in Arbroath

Absolutely loved this little chippy. I had the spiced haddock pudding which was out of this world and the smoky haddock tasted so delicious as they promised it would be. The ambience was quite good and it's a must try place to try the local delicacy.

Nice fish supper. Very apparent whilst waiting on my order in the shop that there are a lot of regular customers, mostly locals, which speaks for itself. Personally, my slight criticism is that the fish was a wee bit overcooked for my liking, so only four stars.

Excellent Fish and Chips.

The best fish and chips ive ever tasted absolutely beautiful and fresh, definitely be going back for more 5*

Not happy at all with this chippy all the way down from moray and shocked at delivery time was not long of a hour food was cold and chips were soggie and wouldnt feed a sparrow the amout of chips curry sauce was horid thick and lumpy and fruity the only thing that was lovely was the fish but was cold :( wont be back here expesive for the amount you get :(

Sat in for our meal, very spacious restaurant and helpful staff.fish was as good as we expected. My 76 year old wife left her handbag. owner arrived at our door at 9pm with it, 14 miles to our home...As we had not phoned she correctly knew my wife had not yet missed it. GOLD star service indeed.

Ordered fish, chicken etc at 4.30pm collected at 4.55pm as requested. I don’t know if what we received was reheated or over cooked but certainly not impressed considering the good quality we have had in the past. Really disappointed on this occasion.Certainly will not be using this chip shop in the near future.