The Masons Arms

+44 121 272 5497

Mill Rd, Caerphilly CF83 3FE United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Masons Arms

Strengths: 1. Lovely owners: The comment mentions that the new owners of The Masons Arms are lovely, suggesting that they are friendly and welcoming to customers. This can create a positive atmosphere in the pub and make patrons feel comfortable.

2. Great singer: The singer named Em Mac is highly praised for raising the roof. Live music can enhance the entertainment value of a pub and attract customers who enjoy a lively atmosphere and good music. Having talented performers can draw in a crowd and contribute to the pub's reputation.

3. Lovely staff: Another comment praises the staff at The Masons Arms, stating that they are friendly. Friendly staff can greatly enhance the overall experience for customers, making them feel welcome and appreciated. Good service can also contribute to customer satisfaction and encourage repeat visits.

4. Food quality: One comment mentions that the food at The Masons Arms is lovely, implying that it is tasty and satisfying. Good food can be a major draw for customers, particularly if the pub is known for certain dishes or has a reputation for serving high-quality meals. A strong menu can contribute to customer satisfaction and encourage them to return.

5. Relaxed and family-friendly atmosphere: A comment describes The Masons Arms as one of the friendliest and most relaxed places in town, making it suitable for families. Having a comfortable and inviting atmosphere can attract a wide range of customers, including those looking for a place to enjoy a drink or meal with their families.

6. Reasonably priced drinks: The pub is praised for having reasonably priced drinks, which can be a major factor for many customers when choosing a place to drink. Affordable pricing can attract a larger and more diverse customer base, as customers may be more inclined to visit frequently if they feel they are getting good value for money.

Weaknesses: 1. Poor hygiene: One customer describes their visit as disgusting and even considered peeing in the street due to the state of the toilets. Poor hygiene can severely impact the reputation of a pub and discourage customers from returning. Ensuring cleanliness and maintaining hygienic facilities is essential for a pub's success.

2. Unprofessional behavior: A customer recounts a negative experience with the manager/chef who screamed at them in front of their daughter and other customers. This kind of behavior can damage the pub's reputation and create a hostile environment for customers. Professionalism, respect, and good customer service are crucial for maintaining a positive image.

3. Inconvenient location: The pub is described as a little out of the way from the town center. Being located away from the main hub of activity can make it less convenient for customers to visit, especially if they are looking for a quick drink or meal. This may limit the potential customer base and result in lower foot traffic.

4. Unpleasant experience at the open mic night: One comment highlights an incident where the owner berates a customer for no apparent reason. Such incidents can create a negative atmosphere and alienate potential customers. Ensuring a safe and respectful environment for customers is essential for a pub's reputation and success.

In conclusion, The Masons Arms has several strengths, including the lovely owners, great live entertainment, friendly staff, good food quality, relaxed atmosphere, and reasonably priced drinks. However, there are some notable weaknesses, including poor hygiene, unprofessional behavior by staff members, an inconvenient location, and occasional negative experiences for customers. Addressing these weaknesses is crucial for ensuring the long-term success and positive reputation of the pub.

Best TL Reviews

Great little pub, the new owners are lovely and the singer (Em mac) raised the roof! ????

Just plain awful. 1 quick pint after work, it was disgusting. Quick trip to the toilets left me considering peeing in the street. Took my card from to take payment instead if bringing the card reader to me. Won't be returning.

Food was lovely staff even better

If I could rate this zero stars I would. They don't deserve any stars after my treatment today. The manager/chef was very rude and screamed at me for asking for extra yorkshire puddings for my daughter. I had booked a table and didn't think it was a problem. She told me to go and eat somewhere else and continued to scream at me in front of my daughter and all of her customers. I will never step foot in this pub as long as they are managers there and I don't recommend anyone does. The worst treatment I have ever received and it totally ruined mine and my daughters day. This was my first and last visit. I have never been so humiliated and upset. One word 'disgusting'

The most friendlies, relaxed place in Caerphilly.

Staff are amazing and a great family pub x

Not a bad pub, just a little out of the way from the centre of town, does have a pool table though, and drinks are reasonably priced, so plus points there.

Turned up to play for the open mic night and after half an hour of having a quiet one the owner comes down and starts pointing his finger at me, telling me to keep my opinions to myself. I hadn't said anything to anyone and no idea what started it but I won't be returning any time soon

Nice local pub with friendly staff and management. TV and sports are available and food is put on during the matches. Great beer of course!