The Metropolitan

+44 1554 780480

1 Station Rd, Llanelli SA15 1AF United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Metropolitan

The Metropolitan place has received a mix of positive and negative comments. In this analysis, we will consider the strengths and weaknesses of the establishment based on the comments provided.

Starting with the weaknesses, it is clear that the main issue highlighted by multiple commenters is the behavior and professionalism of the bouncers. One reviewer states that the bouncers make up rules as they go along and refuse entry for no reason. Another commenter mentions feeling intimidated by a particular bouncer who spoke to people in a disrespectful manner. This indicates a lack of proper training and management of the security staff. The inconsistency in applying rules and the unprofessional behavior of the bouncers can create a negative atmosphere and discourage potential customers from returning to the venue.

Another weakness mentioned is the smoking shed. One customer expressed concerns about it being overcrowded, especially considering COVID-19 restrictions. This raises questions about the venue's ability to ensure the safety and well-being of its patrons, as overcrowded and poorly ventilated areas can increase the risk of virus transmission. The venue should address this issue promptly and prioritize the health and safety of its customers.

One recurring complaint is the lack of quality service. Multiple commenters mention poor service, with one stating that the staff couldn't answer questions or provide valid reasons for their actions. This reflects poorly on the overall management and training of the staff. Improving customer service and ensuring that staff members are knowledgeable and capable of addressing customer concerns and inquiries would greatly enhance the overall experience at the establishment.

Moving on to the strengths, there were positive comments about the staff, with reviewers mentioning that they were willing to have a laugh with customers and create a friendly atmosphere. This indicates that there are individuals within the staff who are capable of providing good customer service and creating a positive experience for patrons. However, it is important to note that these positive comments were outweighed by the negative ones, suggesting that there may be inconsistency in the level of service provided.

The signage at the venue was also praised as being easy to see and read. This is a small but important detail that can contribute to a positive customer experience, as clear signage can help customers navigate the venue more easily and find what they are looking for.

The spacious outdoor seating area and clean toilets were also mentioned as positives. These aspects contribute to the comfort and overall ambiance of the venue. However, it should be noted that the positive comments about the venue's design and amenities were overshadowed by the negative comments about the bouncers and service, indicating that overall customer satisfaction may be affected more by these aspects.

In conclusion, based on the comments provided, The Metropolitan place has several weaknesses that need to be addressed. The inconsistent behavior and unprofessionalism of the bouncers, overcrowding in the smoking shed, and poor customer service are notable issues. On the positive side, there were some positive comments about the staff, signage, and the venue's design. However, it is clear that these positive aspects are outweighed by the negative ones. To improve, the establishment should focus on training and managing their bouncers more effectively, ensuring the safety and comfort of patrons, addressing concerns about overcrowding, and enhancing overall customer service.

Best TL Reviews

Doesn't even deserve 1 star! Absolute joke of a place, full of old people, waiting over half hour to be served and the "BOUNCERS" well... Don't even know their own rules they just make them up as they go along!! Refusing entry for no reason what so ever, refusing entry for laughing at a bloke who was shouting and provoking, yet I just laughed it off but got refused entry, couldn't give a valid reason for anything or answer anything they got asked. One inparticular thinks she can speak to people like absolute s**t! And very intimidating! Llanelli needs to get rid of the place now its outdated. SHUT IT DOWN OR GET DECENT BOUNCERS! Get Bar Luna back.

The worse place ever it need to shut down don't waste your money

Staff are great and willing to have a laugh with you. Signage was really easy to see and read. I felt safe there even though there is a ban on singing because of spread of cv there was a lot of singing going on here which I loved to be honest but that may not be for everyone. Inside was really well spaced out but the smoking shed was very packed and definately not the safest place to be if you are cv19 conscious

Place is an absolute joke. SIA badge holders think they are protecting the Crown Jewels. Got kicked out for 'Anti Social Behaviour' for having a cigarette in the smoking area. Asked after why and they said sorry you're the wrong person but still denied me entry after I already paid £5. Will not be returning at all & would tell everyone to stay well away.

Absolutely shocking and disgrace of Llanelli! Anyone who wants a good night there good luck as you've got BOUNCERS, WHO THINK THERE ROCKY AND DON'T LET YOU I FOR NOTHING THERE SERVICE IS SHOCKING!!!

The best club in llanelli, with an amazing area clean toilets and spacious out door seating. If you're lucky they'll even turn on the karaoke. Prices are steep for the area however they still aren't as bad as Swansea.

Was a nice night despite new covid restrictions, although manager of the bar did make sure there were only 6 people at each table but it was kind of silly that he took a sip of a drink that was one of my freinds drinks and then walked away which I thought was a bit wrong

On the other hand there are a few bouncers there one who has a well kept gray beard was absolutely amazing he was professional but also helped people enjoy there night with having a bit of a joke with us he is a credit to the establishment and good at his job

I'll admit the venue is sometimes too popular for it's own good as its size can be lacking when it gets really busy, but none the less if you're looking for the party scene in Llanelli you will find it here.