Quick Facts About The Nail Bar @decatur
The Nail Bar @decatur place has received a mix of positive and negative comments, highlighting both its strengths and weaknesses.
Starting with the strengths, several customers have praised the staff members at The Nail Bar for their professionalism and friendliness. They have mentioned that Kaylee and Sylvia, in particular, are exceptional in providing great service and producing excellent results. This consistent positive feedback on the staff's skills and customer service is a notable strength of The Nail Bar.
Furthermore, the salon is acknowledged for its relaxing atmosphere, which helps create a pleasant experience for customers. The ambiance contributes to the overall enjoyment of the visit and adds to the salon's appeal.
Another strength mentioned is the longevity and reliability of the technicians at The Nail Bar. One customer claims to have been going there for over five years and expresses unwavering loyalty. This long-standing support from customers is a testament to the quality of the services provided.
On the other hand, there are several weaknesses that have been highlighted by customers. One of the main concerns is the limited availability of nail colors. Multiple customers have expressed disappointment in not finding their desired color and feeling unsatisfied with the alternatives offered. This inconsistency in color availability is a significant weakness, as it can lead to customer frustration and dissatisfaction.
Additionally, there have been complaints about the quality of the nail services provided. Some customers have experienced chipping and peeling of gel nails shortly after getting them done, which raises concerns about the durability and longevity of the products and techniques used. This inconsistency in the quality of the work provided is a weakness that needs improvement.
Another common issue raised by customers is the pricing of the services. Some have commented that the salon is overpriced for the quality they receive. This perception of high prices coupled with subpar results can deter potential customers from returning or trying out The Nail Bar in the first place.
Customer service and wait times are also mentioned as areas of improvement. Customers have complained about longer than expected wait times and feeling neglected or unattended during their visits. This lack of clear communication and assistance can create an unpleasant experience for customers and negatively impact their overall satisfaction.
Lastly, there is a complaint about the shortage of staff members, which leads to excessive wait times and appointments being rescheduled. This particular comment indicates a mismatch between demand and capacity, resulting in a negative customer experience.
In conclusion, The Nail Bar @decatur place has both strengths and weaknesses. The positive aspects include the professionalism and skill of some staff members, a relaxing atmosphere, and a history of customer loyalty. On the other hand, weaknesses include limited color availability, inconsistent quality of the services provided, perceived high prices, issues with customer service and wait times, and a shortage of staff members. Addressing these weaknesses could greatly enhance the overall customer experience and satisfaction at The Nail Bar.
Best TL Reviews
I come here all the time and like how nice everyone is and they do a good job. Unfortunately, they never have the color I pick. It never fails. And when I ask for something similar the options I’m given are always super far off. This last time I picked a sparkly medium-pink SNS and they didn’t have it. When I asked for a sparkly pink I was given sparkly clear?? I thought about stopping them mid-manicure but it’s super hard to tell how SNS colors will turn out so I was hoping it would end up more pink. Pic to show what I ended up with. I will be finding a new nail place ????
I enjoyed my first visit here and my nails but honestly for the quality of them this place is over priced and not all the techs give the best quality for a full set. First time I've ever had so many small issues with a full set of gel nails chipping paint and acrylic after not even a week.
Kaylee and Sylvia at the Nail Bar are amazing! They are professional, kind and do great work! They alway work to accommodate their customers and provide a great, relaxing experience! I’ve been going there for over 5 years and wouldn’t go anywhere else.
I visited this place for the first time earlier this week. The experience was fine. Everyone was nice, but it’s barely been 6 days and my GEL nails are chipping and peeling. This has never happened when I’ve gone to other places. I don’t think I’ll be returning.
Kaylee is awesome!! My SNS nails look flawless every time ! 10/10 will be back again to see her for my next dip powder session!
Was told a 15 minute wait, it was 35 minutes, was told to pick a color, it wasnt used. As I left I was charged $16 more than what was on their price sheet!(because I had thirty minutes to look at it!) Never going back!
Very unpleasant vibe and unprofessional. Went in for a pedicure and waited and waited, I left because I felt like the employees didn’t want to provide the service. I understand that you may be busy and I would have respected it more if the manager would have come over and simply said we are busy and it will be a while before we can get to you would you mind scheduling an appointment for first thing in the morning. I would definitely much rather take my money and time to a better customer service experience.
This place needs to be shut down. They are entirely tooooo slow. It took me 2 and half hours just to get a pedicure. They didn’t even get a chance to do my nails. I told them to forget about it because at that point I was just ready to get out of there. They seriously need more workers helping them. They turned plenty of people away and told them to just come back in the morning..that’s how backed up they were. Just go elsewhere. There are plenty more nail shops in the area
Place Pictures
The Nail Bar @decatur Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 02:00 AM - 06:00 PM |
How to go there
Location
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