Quick Facts About SHAPE BY THREAD
SHAPE BY THREAD has several strengths and weaknesses based on the comments provided.
Strengths:
1. Excellent customer service: Many customers praise the friendly and welcoming atmosphere at SHAPE BY THREAD. The staff is described as friendly, professional, and making customers feel comfortable. The customers appreciate being greeted with a smile and engaging in pleasant conversations.
2. Skilled and experienced technicians: Several customers specifically mention the great work done by the technicians at SHAPE BY THREAD. They praise the quality of the eyebrow threading, upper lip waxing, and Brazilian waxing services. The technicians are described as quick and efficient, providing excellent results.
3. Trustworthy and reliable: Some customers express their trust in the technicians at SHAPE BY THREAD. They mention that they only trust a particular technician (Up or Upi) for specific services. This indicates a level of trust and consistency in the quality of work provided by the technicians.
4. Wide range of services: Customers mention getting various services at SHAPE BY THREAD, including eyebrow threading, upper lip waxing, Brazilian waxing, strip lashes, and more. This indicates that the establishment offers a diverse range of services to cater to different customer needs.
Weaknesses:
1. Aggressive behavior: One customer expressed their dissatisfaction with the aggressive behavior of a technician at SHAPE BY THREAD. They claim that the technician did not accept their preference for waxing over threading and caused injury by burning their skin. The lack of apology and blaming the customer added to their disappointment.
2. Inconsistent service quality: While most customers have positive experiences, one customer mentioned that they were unhappy with the underarm waxing service. They experienced a burning sensation and noticed blackening of the skin in that area, which they hadn't experienced before. This indicates a potential inconsistency in the quality of service provided.
3. Lack of communication and understanding: In the case of the aggressive behavior, it is mentioned that the technician did not take the time to understand the customer's concern or preferences. This lack of communication and understanding led to a negative experience for the customer.
Overall, SHAPE BY THREAD has several strengths, including excellent customer service, skilled technicians, trustworthiness, and a wide range of services. However, some weaknesses are also evident, such as occasional aggressive behavior, inconsistent service quality, and a lack of effective communication and understanding.
Best TL Reviews
Up thank you so much!
Up! What a wonderful service she has presented me with. I was recommended to go here and I’m glad I did. She greeted me with the nicest greet..acknowledging me as her Customer. This day she was the only tech and when I tell you she worked the room. Making everyone happy and satisfied with her service... I’m a happy customer;)
I have been going here for 1 year and today was my last time!!!! I’m sooo angry UPI is very aggressive if you don’t want to get your brows threaded. I explained to her I get scabs after threading I want wax she burned me with the wax and pulled skin off my brow! She didn’t apologize she said it was my fault. Instead of letting her finish I left with the tint still on my brows I WILL NEVER GO BACK!!!!
Upi did my Brazilian wax for the first time and I loved it she did it very quick and it didn’t hurt at all. She’s very professional and I love her costumer service. She makes the costumer happy. Upi worked here for 5 years and she’s the best !!! Make sure you guys check her out !
I LOVE THEM SO MUCH! I was looking everywhere for a waxing place on a Sunday and I found them. I walked in and they greeted me with a friendly smile and they always make great conversation.They make you feel so comfortable and they really do care about their customers. I love them so much and absolutely will come back! Yupi was an amazing lady!
up does my eyebrows and upper lip amazing, they are the best! i go there every 2 weeks! literally the best place in the world, i recommend it to everyone who wants there eyebrows and honestly anything done !!! :) 10/10
I love UP. She is so nice and she does amazing work. I only trust her to do my eyebrows no one else. Highly recommend!!
I always come here for strip lashes. This lady does a wonderful and awesome job with my lashes and she’s very good with brows as well. She and her daughter are very respectful and nice to clients.
I loved how Upi did my eyebrows !!!! but I was so upset on my underarms I noticed once I got out of there that I started getting like a burning sensation then like 3 days after I looked in the mirror and they were all blacked they looked nasty have been waxing my underarms for a long time already and never had experience this!! But I will be back for my eyebrows I really did loved them
SHAPE BY THREAD Info
Amenities
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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