Quick Facts About The Red Chamber
The Red Chamber restaurant has received mixed reviews from customers. Some of the strengths mentioned include the delicious food, a wide menu selection, and the opportunity to try new dishes. The buffet menu was praised by some customers, as it allowed them to try different items. Additionally, the restaurant has been a favorite for many customers for a long period of time, indicating consistency in food quality.
However, there are several weaknesses that were highlighted by customers. One common complaint was the poor customer service. Multiple servers seemed inexperienced and lacked knowledge about the menu items. This resulted in confusion and delays in taking orders. Some servers also displayed ineffective communication skills, leading to misunderstandings. Furthermore, customers mentioned that food was often served in a haphazard manner, with dishes passed over customers' heads, resulting in accidents and spills.
Another weakness mentioned was the inconsistency in food quality. While some customers enjoyed the food and found it to be delicious, others found it to be mediocre or below average. Some dishes were described as greasy, and one customer even mentioned that a specific dish, stir-fried vegetables, appeared to be off due to the unusual color. This inconsistency in food quality may be a factor contributing to the perception of the restaurant being overpriced. Additionally, some customers were dissatisfied with the fact that there was a charge if any food was left uneaten, especially if it was inedible.
In terms of the overall dining experience, customers expressed disappointment with the decor of the restaurant. Several customers felt that it needed a facelift or an update. The issue of temperature was also mentioned, as customers expected the heaters to be on so they could dine comfortably without wearing coats. Some customers were also dissatisfied with the timing of food being served. Plates of food arrived separately with significant time intervals between each plate, and in some cases, one meal never arrived at all. This lack of efficiency in service led to frustration among diners.
Another issue raised by a customer was the confusion surrounding the restaurant's name. When the customer searched for the restaurant on Google, it appeared as "Red Chamber." However, upon arrival, the restaurant was actually called "Long Sun." This discrepancy raised concerns and made the customer question the legitimacy of the establishment.
In summary, while The Red Chamber restaurant has strengths such as delicious food and a wide menu selection, it also has several weaknesses. The poor customer service, inconsistency in food quality, decor needing improvement, and issues with timing and organization in food service were major concerns mentioned by customers. These weaknesses should be addressed in order to improve the overall dining experience at The Red Chamber.
Best TL Reviews
Went here last night for a family birthday meal but it is not an experience I shall be repeating. Firstly they could do with hiring staff that know what they're serving and have some experience in customer service, we had multiple servers and nobody seemed to know whether our order had been taken as we kept being asked if they could take our order when we had already given it. They served over the top of your head, passing things across the table, twice I had a hot dish knocked into my head whilst food was being passed over the top of me. One of our servers brought out sesame prawn toasts and announced 'who ordered these biscuit things', when we told him they were prawn toasts he said, 'they give me stuff and shout what it is but I can't understand what they're saying' , sounds like amazing communication between staff....NOT! Food was ok, not amazing, some of it was a bit greasy, my daughter had stir fried vegetables and when she bit into the baby corn she gagged on the taste, she had to take them all out of the dish as they were a yellowish grey colour and looked off, when she gave the corn to the waitress she just smiled and said 'ok,it's because they are tinned' so the stir fried veg isn't even fresh it's out of a tin! They were definitely not the right colour and they were definitely off! All in all some of the food is mediocre and some of it is below average, it is definitely overpriced at £18.50 per person and a £3 charge if you leave anything, my daughter had to tell the waitress she would not be paying a £3 charge for something that was inedible, which thankfully she did accept. Definitely wouldn't recommend and won't be going again! Also when you Google this place it comes up us 'Red Chamber' but when you get there it's called 'Long Sun' sounds a bit dodgy to me!
Very disappointed in our dining experience this evening
Every plate of food came out separately with approx 5-10mins wait between each plate being bought out with one meal not coming out at all. Overall decor needs a face lift and having the heaters on so not sat in coats would of been nice. Expressed our disappointment around not having all our food brought out together or at the very least one after another within minutes of each plate. Was informed very sorry but they are a chef down and its the same for every table. Asked for a discount as not happy and again told very sorry but no can do. Every table the same. Shame really as the food was very nice but would of been far better had it all been on the table at the same bloody time. Will Not be returning in a hurry !!!!
Phoned to book table for two but got no answer. I received a phone call from them later in the day and booked a table. Really glad I did because the food and the service were both fantastic. The food was hot, delicious and there was plenty of it. Our waitress was attentive but not intrusive and very pleasant. We will definitely be returning again.
Food was fab ,service slow and my son is a vegi and on the 4th attempt to order off menu yay!
They had something that was available off the menu.
There were only three tables of people including us at it was 7pm booking on a Saturday night.
Will leave it a while before we go back again. The one waitress was good but the other lady could not ubderstand us. The spring rolls got mixed up and my Son was not amused at eating into a spring roll with meat in it. Hope it improves there.
All you can eat ala carte style was nice, good menu choice and the kids tried some new dishes which is also a bonus. I felt £10 a child was a bit steep for a 5 and 6 year old.
Great food as always - love the buffet menu and service is great :)
Fantastic food as ever. We have truly enjoyed visiting the Red Chamber for 16 years now, both as a couple, with friends and as part of larger celebration parties. Always happy with the place. Very little has changed about the place over the years, but that is a bonus not a negative. Generally the staff are genuinely very friendly and welcoming. The restaurant manager comes across as a bit detached but we find this to be all part of the local charm of the place. He is always very efficient but rarely smiles. Usually able to get a table at fairly short notice for small groups. Well with a visit and highly recommended.
The food is delicious , all fresh and hot, really big choice. The stuff made us feel absolutely uncomfortable though. They constantly kept looking at us, especially our kids (aged 2,5 and half year). Someone was coming every 5 minutes, not even to ask about food but to talk and mess with the kids ( no baby will handle constant touching by strangers!). Maybe it's better if you're not with kids, we felt lime they were checked if maybe they could eat too much as they don't pay.
Place Pictures
The Red Chamber Info
Amenities
Service options
-
Delivery
-
Takeaway
-
Dine-in
Health and safety
-
Staff required to disinfect surfaces between visits
Accessibility
-
Wheelchair-accessible car park
-
Wheelchair-accessible entrance
Offerings
-
All you can eat
-
Late-night food
Dining options
-
Dessert
Amenities
-
Good for kids
Atmosphere
-
Casual
-
Cosy
Crowd
-
Groups
Planning
-
Accepts reservations
Today
Opening Hours
| Monday | 02:00 AM - 02:00 AM |
|---|---|
| Tuesday | 02:00 AM - 02:00 AM |
| Wednesday | 02:00 AM - 02:00 AM |
| Thursday | 02:00 AM - 02:00 AM |
| Friday | 02:00 AM - 02:00 AM |
| Saturday | 02:00 AM - 02:00 AM |
| Sunday | Closed |
How to go there
Location
Places