The River Queen

+44 1244 836586

68 Chester Rd E, Shotton, Deeside CH5 1QB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The River Queen

The River Queen place has received a variety of comments, both positive and negative. In analyzing these comments, we can identify the strengths and weaknesses of the establishment.

Starting with the strengths, several comments praise the quality of the food. Customers mention that the food is good, delicious, and even beats most other Chinese takeaways in the area. One customer specifically highlights the great taste of the chips and the chicken special curries. Another customer mentions that the portions are massive, indicating that customers can expect generous servings. This positive feedback regarding the food suggests that The River Queen place excels in its cuisine.

Additionally, the comments mention that the prices at The River Queen place are good. Customers perceive that they are receiving value for their money, indicating that the prices are reasonable and affordable. This strength can be particularly advantageous in attracting customers, as people are often attracted to establishments that offer quality food at affordable prices.

Furthermore, some comments acknowledge the friendly staff at The River Queen place. One customer mentions having a lovely chat with the lady working at the front, noting her friendliness. Another comment highlights the friendly staff and suggests that you never have to wait long to receive your food. This positive customer service experience can create a welcoming and pleasant atmosphere for customers. When combined with good food, friendly staff can contribute to a positive overall dining experience.

Moving on to the weaknesses, one recurring issue mentioned in the comments is the long wait times. While some customers are willing to tolerate the long waits, others find it off-putting. One customer notes that the busy nature of the place leads to long wait times, which leaves a negative impression. Another customer mentions a long wait time and expresses disappointment despite enjoying the food. Addressing these long wait times could help improve customer satisfaction and prevent potential customers from being deterred.

Along the same lines, another comment highlights a negative customer service experience. A customer describes encountering bad customer service when their order was incorrect, and they were shouted at in front of everyone. This negative interaction is described as disgusting. These instances of poor customer service can be damaging to the reputation of the restaurant. Ensuring that all staff members are trained in providing good customer service and handling mistakes professionally is crucial in maintaining a positive image.

Additionally, one customer expresses dissatisfaction with the inability of The River Queen place to accommodate a specific dietary request. The customer requested Singapore Fried Rice without egg because they don't eat egg, but were told it wasn't possible. This can be seen as a weakness since other Chinese takeaways have been able to fulfill similar requests. Addressing dietary restrictions and offering more options for customers with specific preferences or allergies can help improve customer satisfaction.

In conclusion, The River Queen place has strengths in terms of the quality of its food, affordable prices, and friendly staff. However, weaknesses are present in the form of long wait times, poor customer service in some instances, and difficulties in accommodating certain dietary requests. Addressing these weaknesses could help improve the overall customer experience and reputation of the establishment.

Best TL Reviews

Lovely lady working on front. Had a wondeful chat, very friendly and good food at a good price. First choice all the time

Great food, but alas long wait, as so busy. But will still go back.

The bad customer service may put you off your meal. We called and placed our order and were told it will be ready in 30 minutes, when we arrived we had to wait another 30 minutes for it. No sorry about the wait or anything. Got home to find they had got one of the meals wrong, even though they had actually wrote the right meal on it. Carmly I went back done and asked for our correct meal. The reply shocked me, I was shouted at front of everyone that we were wrong and not them. The meal was replaced but the damage has done. We will be going the golden fry in the future their meals are just as Nice, priced and portions. No one should speak to someone like that it was disgusting. Only one member of staff said sorry the rest were terrible.

I tried this takeaway today for the First time. I am 56 years old and don't eat egg. I have always ordered fried rice meals without egg at every Chinese I have ever used. I telephone ordered a Singapore Fried Rice, and when I went to collect it they said they couldn't make it without egg because it would stick to the wok. I've never heard anything more rediculous. They must be using pre-prepared rice in their food. And unable to prepare anything fresh. Disgraceful!!!!!

Love this Chinese takeaway! Food is always delicious and it somehow beats most of the chinese takeaways around! Fast service, we always ring ahead so its ready by the time we get there would highly recommend.

Got a takeaway from here loads of times, always phone up before hand and go and pick up, food is gorgeous and freshly cooked, chips are always fresh and never reheated, portions are massive and I'd definitely recommend x

Best takeaway around took me a long time to give this place a go . Now I travel from up past Morrisons to get food from here . Chips are the best in deeside the chicken special Currys are 10 /10 can't wait to try a few more dishes from here

Great chippy, with friendly staff. You never have to wait for long to get your food