The Wok Inn

+44 1823 618686

33 High St, Wellington TA21 8QT United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Wok Inn

The comments provided give us a mix of positive and negative feedback about The Wok Inn place. We will analyze these comments to identify the strengths and weaknesses of the establishment.

Starting with the strengths, several comments mention the great food and tastiness of the dishes. The first comment states that the food is the best the person has had in years, indicating the quality of the dishes. Similarly, another comment mentions that the food is super tasty and hot, making it the go-to Chinese in the area. This consistent praise for the food suggests that The Wok Inn place excels in providing delicious meals.

Another strength mentioned is the lovely service. The first comment expresses satisfaction with the service, adding smiley emoticons to emphasize the positive experience. This suggests that the staff at The Wok Inn place are polite, friendly, and provide good customer service.

However, despite these positive aspects, there are several weaknesses that need to be addressed. One recurring issue is the inconsistency in food quality. A customer recounts traveling 10 miles to collect their family meal, only to find it repulsive and inedible. When they reported the issue, they were met with a lack of apologies and even faced a £1.50 charge. This instance showcases poor quality control and an unsatisfactory response to customer complaints.

Another comment highlights the disappointing experience of receiving salt chilli ribs that were mostly bones. The customer also mentions that the BBQ sauce lacked taste, indicating a failure in flavor and presentation. Similar to the previous comment, this instance suggests inconsistency in food quality and the potential decline of standards over time.

A long-time customer expresses concern over a decline in food quality and recommends against wasting money at The Wok Inn place. Their daughter had to resort to heating a can of soup due to the unappetizing nature of the food. The husband even experienced vomiting after consuming their meal. Furthermore, basic items like prawn crackers tasted unpleasant. This comment reveals a significant drop in food quality compared to their previous experiences, pointing to a failure in maintaining consistent standards.

Food safety is another weakness identified in the comments. One customer reports receiving spring rolls that were clearly gone off and reheated. Despite this, they were only offered a refund for the spring rolls, which is unacceptable considering the potential health risks associated with consuming such food. This incident demonstrates a lack of attention to food safety standards and inadequate customer service.

Lastly, a customer describes a shocking experience with the establishment. They made a complaint, expecting a replacement order, but instead, they were insulted by the delivery driver and called a liar by the manager. This incident reflects the poor handling of customer complaints and displays unprofessional behavior from the staff.

In conclusion, while The Wok Inn place receives positive comments about their great food and lovely service, there are significant weaknesses that need to be addressed. These weaknesses include inconsistencies in food quality, poor response to customer complaints, potential decline in standards, food safety issues, and unprofessional behavior from staff. To improve, The Wok Inn place should focus on quality control, address customer complaints promptly and satisfactorily, ensure food safety standards are met, and provide professional and respectful service.

Best TL Reviews

Great food, best I’ve had in years!! Not heavy or slimy like some can be. Lovely service too ????

Great food, super tasty and hot. Our go to Chinese in the area.

So after traveling 10 miles to collect our family meal of 3 chow meins we got home to just repulsive inedible food.

I rang and reported and was fobbed off.

Drove another 10 miles to return all meals to be greeted with no appoligies for the poor food,but did offer to refund well sort of ,because a few chips had been eaten it was put across that £1.50 would be charged.

Yup you heard right,not a full refund and a meal on the house a £1.50 charge ,and despite 25 years of loyal buying and 40 miles of wasted fuel.

I just can't believe the skanky tight fistedness of this shop and a total contemp towards customers.

Never never again will I open there door again.

At least they got to wear the remaining chips.

Never have I encountered such meanness ,I mean to charge for a hand full of chip eaten begs belief.

Just got back with my salt chilli ribs wow...3 out of the size ribs was just bare bones..shocking bbq sauce looks like sweet and sour no taste...if you fancy a Chinese this is your last resort..

We’ve been going to the Wok inn for decades and used to recommend it. We got our food tonight and I can’t understand how it’s fallen so far. My daughter had a couple of forkfuls and then went and heated a can of soup. My dinner wasn’t even a shadow of what it used to be like and my husband has been vomiting half the night. Even basic things like prawn crackers tasted vile. I just don’t know what’s going wrong with them but we won’t waste our money again.

Sold gone off Chicken!! . Shocking was given spring rolls that had clearly gone off and told bring them back in for us to check.. They had clearly been reheated and even told they were cooked fresh today, no chance!! .. This put everyone off there food and was told only get a refund for the spring rolls.. Shocking service and food quality..

Absolutely shocking behaviour. I made a complaint a week ago to which I was told my order would be replaced when I next ordered. I spoke to the manager of this "so called establishment" and was told that my food was on its way. I then waited 1 hour and a half to be insulted by the delivery driver using foul language. I was then called a lier by the manager saying that my claims were fictitious! I would not give one star on this review I feel completely abused and hurt that a local company would conduct their business in this manner. I will be taking this matter further and I would like to advise anyone thinking of using this establishment think twice!!

Great Chinese takeaway. Everything was spot on. Crispy chilli beef to die for.