Quick Facts About Tina's Nails & Spa
Tina's Nails & Spa has received generally positive reviews from customers, with several mentioning the exceptional service and quality of their nail services. The strength of the salon lies in its expertise in providing nextgen powder dip manicures that can last up to three weeks. Customers appreciate that the staff takes their time to ensure that the nails are done well. The salon also offers waxing services, with VeeVee receiving praise for her impeccable work.
One of the weaknesses mentioned by customers is the poor customer service exhibited by the lady at the front desk. Multiple comments describe her as rude, disrespectful, and having a standoffish attitude. This behavior can significantly impact the overall customer experience and may deter potential customers from returning to the salon. Failing to provide satisfactory customer service can also create an unwelcoming atmosphere and give the impression that the staff does not value their customers.
On the other hand, there are positive comments about the owner, Tina, suggesting that she provides professional service. The comments suggest that Tina ensures high-quality work and that she is pleasant to interact with. However, it is important to note that some customers feel that the lady at the front desk behaves as if she owns the place, which may imply a lack of professionalism and a disregard for treating customers equally.
Another strength mentioned by customers is the cleanliness and beauty of the salon. The clean and attractive environment creates a pleasant atmosphere for customers and contributes to their overall satisfaction. Customers also appreciate the work done by their nail technicians, with specific mentions of Maggie and Viviane. These positive reviews indicate that the salon has skilled and talented staff who consistently provide great service.
However, some negative reviews mention issues with appointment delays. Customers have expressed frustration with having to wait significantly past their appointment time, up to 25 minutes, without any prior notification or explanation. This lack of punctuality and failure to respect customers' time can be viewed as poor management and may lead to a loss of trust and loyalty from customers. While some customers mention their appreciation for their specific nail technicians, they express disappointment in the overall management that has deterred them from returning.
In conclusion, Tina's Nails & Spa has several strengths, including exceptional nextgen powder dip manicures, skilled technicians, and a clean and beautiful salon environment. However, the presence of a rude and disrespectful receptionist, poor customer service, and issues with appointment delays indicate weaknesses within the establishment. Addressing these weaknesses, such as providing training in customer service, improving appointment management, and ensuring equal treatment of all customers, will be crucial for the continued success and growth of Tina's Nails & Spa.
Best TL Reviews
Excellent. Best place to get nextgen powder dip manicure. My powder lasts 3 weeks. They take their time doing your nails too.
Only con is the girl behind the desk (not the owner). I don’t know her name. She could use some training in customer service. She’s very rude.
This is my all time favorite place to go when I need to have my nails done or waxing! I have been faithful to VeeVee for eyebrows for 7 plus years. I do not go to anyone else, while her waxing day is Saturday I will work around her schedule as much as I can or I will wait. Her work is impeccable. When not waxing she is at the front desk with a great smile and attitude. If I call with last minute appointment she does what she can to accommodate me. I have not and will not go any other place and recommend it to all my friends and clients alike. Janett did my pedicure today and paid particular attention to detail and continually asked if I like the paint job so that it was done just right. Five stars all day!
Good service from workers and the owner Tina is professional, however the lady receptionist at the front desk is really rude and stand off ish. She’s slick and always has an attitude. You can tell she’s being fake with her customer service as you walk in and has a “we don’t have to serve you” attitude. She does not treat people equally and walks around like she owns the place.
I went there for the first time and was definitely pleased! They were prompt and friendly! I did call them for an appointment and got one within an hour. I thought the prices were reasonable and I would return. I do recommend them!
Look at these nails!!! That's why I love it!!! They always do my nails so well and my girl Maggie always hooks it up! Veevee is amazing as well! Come get your nails done! The shop is so clean and beautiful too!
I have been coming to Tina nails for years, nothing but great service and they go over and beyond for their costumers. Viviane is the best nail tech and Veve at the desk is spectacular. Highly recommend their services.
I have been coming hear for 1 year.I was so happy in the beginning. my last few appt iwould wait 25min after my appointment time until i would walk out. what a waist of time. i actually really like my nail tech but poor manegment has made me never want to return. If your gonna be late at least call me and ill come later. im hairdresser i get things happen but have respect for peoples time. chelsea is amazing if you ever leave contact me
Horrible customer service Tina is very nice but the other lady is very disrespectful… and I will not be back definitely look elsewhere…
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Tina's Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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Location
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