Quick Facts About Tiny Nails & Spa
Tiny Nails & Spa has several strengths that make it a popular choice among customers. Firstly, customers appreciate the attention to detail and skill of the nail technicians. They mention that the nail techs take their time to make sure the nails look perfect and that they have never had a nail tech do such an amazing job. This demonstrates the expertise and competence of the salon's staff, which is a significant strength.
Another strength of Tiny Nails & Spa is the use of a check-in system. Customers appreciate this system as it helps to streamline the process and reduce waiting times. By checking in, customers can ensure that they are promptly attended to by a nail technician. This efficient approach to customer service is highly valued and contributes to a positive overall experience.
Customers also highlight the quality of the services provided by Tiny Nails & Spa. They mention that the salon consistently delivers high-quality services, and they are never disappointed. This reliability is crucial in building customer loyalty and trust. Being able to consistently provide excellent service is a significant strength for the salon.
The professionalism and kindness of the staff are additional strengths that customers appreciate. They mention that the staff members are polite, take their time, and consider customers' needs. The staff's ability to balance taking their time while also being aware of customers' time constraints demonstrates excellent customer service skills. Additionally, customers mention that they observe care being taken with clients of all ages, indicating an inclusive and attentive environment.
The salon's ability to create intricate and eye-catching designs is also highlighted as a strength. Customers mention that Tiny Nails & Spa excels at creating designs, especially with their full set services. This creative skill set not only attracts customers but also differentiates the salon from its competitors.
However, there are also areas where Tiny Nails & Spa can improve. Customers mention that the salon is on the pricier side, which may deter some potential customers. Lowering prices or offering discounts could attract more customers who might otherwise be reluctant to pay the premium.
One major weakness mentioned by customers is the salon's tendency to run behind schedule. Several customers mention waiting significantly past their appointment times, leading to inconvenience and lateness for work meetings. This lack of punctuality is a significant concern as it affects customer satisfaction and could potentially result in the loss of customers. Addressing this issue should be a priority for Tiny Nails & Spa.
Another weakness mentioned by a customer is the occasional curt reception at the salon. While the customer notes that this may be due to the staff's focus on timing, it is still important for the reception to be welcoming and friendly. Creating a warm and inviting atmosphere from the moment customers walk in can greatly enhance their overall experience.
Finally, one customer mentions that the salon had to cancel their appointment just 30 minutes beforehand, leaving them stranded and in need of finding a new salon for an important event. This lack of communication and last-minute cancellation is highly unprofessional and should not occur. Ensuring that appointments are honored and communicating any changes promptly is crucial for maintaining trust and customer loyalty.
In conclusion, Tiny Nails & Spa has several strengths that make it a popular choice among customers. These include the skillful and attentive nail technicians, the efficient check-in system, the consistent quality of services, the professionalism and kindness of the staff, and the ability to create intricate designs. However, there are also areas where the salon can improve, such as addressing issues with punctuality, ensuring a welcoming reception, and improving communication regarding appointment changes. By addressing these weaknesses and building upon their strengths, Tiny Nails & Spa can continue to provide excellent nail services and satisfy their customers.
Best TL Reviews
I’ve been looking for a good nail place ever since I moved to kitsap county. My friend mentioned this place to me and I decided to give it a go. I was very impressed with this salon. I really like the fact that they have a system where you have to check in. I brought a picture of a design that I wanted with my full set. Tiffany did a phenomenal job! She took her time to make my nails look perfect! I have never had a nail tech do such an amazing job, I will gladly drive the 20 minutes every few weeks to get them done because it is worth it! I would give them a 10 star rating if that were an option!
I’ve tried many places in the area. These folks are by far the best! I’m never disappointed with the quality of their services.
Ana was great! She was very polite, she took her time but was also aware of me being on my break at work and definitely took that into consideration! This was my first time going here and it was a great experience!! I will be coming back tomorrow for a matching pedicure! ????????????
I have enjoyed coming to this salon for over a year now (after 15 years at another.) There have been a few times that I haven’t made an appointment, they have been slammed, and it’s taken close to 2 hours for a mani-pedi but usually I am in and out in 45 min to an hour, (being taken care of by two people.) I have been pleased with the kindness/professionalism of the staff, and very pleased with the results of my services. Of the dozens of clients I have observed, there have only been two cranky ones. I see care being taken with clients young and old, and my husband has even joined me twice and other than being ticklish he liked the pampering. While the reception may seem curt, the actual experience is not as it’s out of a place of timing, and concern for client comfort. Prices are reasonable and cleanliness is good.
this place is a little on the pricier side, but they do really good full set and are amazing with designs!
I go to Sandy to do my nails she always does an excellent job I am very happy with my nails since I have started getting my nails done. I highly recommend her.
Definitely need an appointment if you don't like to wait. They're under-staffed right now so have patience. But worth it.
*Edit: had an appointment over a weekcalled 30 minutes before my appointment to cancel and told me they could not get me in. I have a wedding to go to tomorrowams now I need to find a new salon I guess they treat you good the first time you come in but every time after that has been a long wait even after I've made an appointment and they don't put you with who you ask to be put with. I will never go back there.
I came here every few weeks for over 2 years. They did decent nails, nothing amazing. For the last 3 months they became worse and worse with honoring appointment times. The last few times they made me wait 30 minutes past my appointment time. After they had me wait 45 minutes later than my appointment time I decided I'd never come back. They never tell you they are running late and it has made me late for work meetings.
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Tiny Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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