Quick Facts About Tip To Toe Nails
Tip To Toe Nails place has several strengths that are evident in the comments provided. One of the main strengths is the level of customer satisfaction. Multiple comments mention how happy and satisfied they were with the service. One customer even mentioned that they have been going to this salon for over a decade, which demonstrates loyalty and a long-standing positive experience.
Another strength highlighted in the comments is the luxurious ambiance of the salon. One customer specifically mentions that the nail salon set-up feels more luxurious than most other places. This can be a major selling point for customers who value a premium experience.
The salon's flexibility and willingness to accommodate customers' needs is another apparent strength. A comment states that even on a Sunday, when most nail shops are either full or closed, Tip To Toe Nails still accommodated the customer's request to remove old polish. This level of customer service is highly appreciated and can attract more customers.
It is also worth noting that the staff receives praise for being friendly and accommodating. Multiple comments mention friendly staff members and their ability to make customers feel comfortable and happy. This positive interaction can greatly enhance the overall customer experience.
Additionally, the quality of the pedicures provided at Tip To Toe Nails seems to be exceptional. One comment specifically mentions that the pedicures are fantastic and praises them as the favorite service of the salon. This indicates that the salon has a particular strength in providing a superior pedicure experience.
However, it is important to address the weaknesses identified in the comments as well. One customer had a negative experience when they went to another salon due to a scheduling conflict, and upon returning to Tip To Toe Nails, they were charged an extra $5. This situation resulted in the customer feeling mistreated and ultimately deciding not to return to the salon. This highlights a weakness in the salon's customer service, as the owner showed inflexibility and lost a long-standing customer over a small fee.
Another customer expressed dissatisfaction with the durability of the nail services provided. They mentioned that the tip and dip nails broke within a short period of time, rendering them unsatisfied with the quality of the service. This weakness in nail durability could discourage customers from returning to the salon for nail services.
Furthermore, one comment reflects negatively on the salon's customer service. The commenter felt that the salon did not stand by their work or products when they experienced issues with their daughter's nails chipping soon after getting them done. The refusal to provide a full credit for the unsatisfactory service indicates a lack of accountability on the salon's part.
In conclusion, Tip To Toe Nails place has various strengths, including high levels of customer satisfaction, a luxurious ambiance, flexible scheduling, friendly staff, and exceptional pedicures. However, weaknesses such as inflexibility regarding fees, issues with nail durability, and a lack of accountability in customer service, could potentially affect the overall reputation and customer retention of the salon.
Best TL Reviews
My mom and I have been going here for over a decade and have always been very happy with the service! I also love how they have the nail salon set up — it feels more luxurious than most other places in my opinion.
I have gone here for several years. Ogi is awesome she is my favorite nail tech! I started a job as a flight attendant and my schedule changed and sadly made it hard to work with Ogi's part time schedule. Before I went to Tip to Toe I went to Magic Nails on Lincoln and Yosemite. I live in Parker and wanted somewhere closer to home and was very happy with the service I received from Ogi at Tip to Toe Nails. On one occasion I ended up having to go back to Magic Nails since Ogi was off the day I needed her and when I went back to Tip to Toe they charged me $5 more. They said it was because I went somewhere else. Even though I was a long time customer and the products that was used at both salons were exactly the same, the owner Amy said she wouldn't make any exceptions and would always charge me the extra $5 if I went somewhere else after going there and when I asked her if she was willing to loose a customer over $5 she said yes and hung up on me. I will never go back to Tip to Toe Nails! And I'd like to add that Magic Nails has never charged extra for going elsewhere in-between visits.
On Sunday most nails shops are full or closed. Although this place had appointments they were willing to take my old polish off my hands and feet. They provided great customer service. I really appreciate all the care the took in removing the shellac from my damaged nails. Thank you!
My daughter received a gift certificate from her dad for Christmas. She used it on January 14th, the day she went back to school. By that Monday January 17th the nails already started to chip. By Friday the 21st most of the polish was gone. I personally called the salon to ask for her to give my daughter a full credit to use when she got back from school. She refused stating that she would give her half off. Unbelievable! These nails lasted 3 days for a rip off of $55.00. DO NOT USE THIS PLACE! No class and obviously they do not stand by their work or products. If I could give them negative stars I would have!
Staff is friendly and so great! Been getting my nails done here because of thier incredible work. Always easy to sneak in over a lunch hour and duper accommodating especially when bringing both of my children to my nail appointments. Highly recommend this salon to anyone wanting great looking nails.
The pedicures are fantastic and my absolute favorite! I would give them five stars on the pedicures alone! However if you're going there to get a tip and dip on your nails look somewhere else! I have gone on two separate occasions now, the first time all of the nails had completely broke within 24 hours and I went back to fix them and they only lasted 2 days after that. I thought maybe that was just the technician so for my son's graduation I went back again and got new tip and dips with a different technician and within 12 hours three of them had broken off completely and now a week later all 10 of them have broken completely off. They make them too thin and they break at the slightest touch. When you go back and get them fixed they over correct and make them so thick that they look like you have 20 layers on your nails. For $75 I would expect these to last at least a few weeks if not more. Very disappointed and will not be going back to get my nails done.
They are wonderful. Every time I go in for a manicure or pedicure they make me laugh and smile. Their work is amazing and when I leave I am super happy! Because my schedule is so busy, most of the time I call and ask for a walk-in. They always accommodate me!
We had a festive girls day with manicures and pedicures today to kick off the holiday season. The atmosphere was nice and the nail techs were friendly. We had a really nice time.
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