Top Nails

+1 931-840-9542

1902 Shady Brook St # B, Columbia, TN 38401 United States of America

Open Today: -

Quick Facts About Top Nails

Top Nails place is a popular nail salon that has received mixed reviews from customers. When analyzing the strengths and weaknesses of the salon, it is important to consider the comments provided.

One of the main strengths of Top Nails place is the friendly and gentle service provided by the staff. Multiple customers mentioned that the employees are sweet, nice, and make sure to go slow when filing nails too hard. This aspect of the salon creates a positive and welcoming atmosphere for customers.

Another strength highlighted by customers is the presence of Jessica, a nail technician who is known for her skill in creating unique designs. Customers who prefer elaborate nail designs appreciate her expertise and attention to detail. This indicates that Top Nails place has talented and skilled nail technicians who can cater to different design preferences.

Additionally, the reasonable prices offered by Top Nails place are seen as a strength by some customers. The affordability of the salon encourages customers to visit and try out their services. A customer specifically mentioned that Top Nails place is reasonably priced, making it accessible to a wide range of individuals.

However, despite these positive aspects, there are several notable weaknesses that have been mentioned in the comments. One of the most significant weaknesses is the issue of poor service and management. A customer expressed frustration with the long waiting time for a pedicure and the presence of loud children playing their phones. This indicates a lack of professionalism and consideration for customers' comfort.

Related to the issue of poor management, another weakness highlighted in the comments is the rushed and inadequate service that some customers received. One individual mentioned their disappointment regarding a quick pedicure, which resulted in rough polish and chipping within two days. This suggests a lack of attention to detail and quality control in the salon.

Furthermore, the comments also reveal instances of staff not listening to customer concerns or preferences. A customer mentioned that they were forced to get gel polish despite their preference for powder polish. This displays a lack of customer-centric approach and a failure to prioritize the wishes and needs of customers.

Another significant weakness that multiple customers pointed out is the cleanliness of the salon. Complaints of uncleanliness and dissatisfaction with eyebrow services indicate a lack of hygiene practices and attention to detail in maintaining a clean and sanitary environment. This could potentially be a major turnoff for potential customers.

Lastly, there is a negative review from a nail technician student who had a terrible experience during her visit. This comment highlights the importance of proper training and professionalism in the salon. The student's account of a painful and subpar service raises concerns about the competence of the staff and the potential for harm to customers.

In conclusion, while Top Nails place has some strengths, including friendly and gentle service, skill in creating unique designs, and reasonable prices, it also has several weaknesses. These weaknesses include poor management, rushed and inadequate service, failure to listen to customer concerns, cleanliness issues, and instances of painful treatments. Addressing these weaknesses and improving on the areas of concern would be crucial for Top Nails place to enhance customer satisfaction and maintain a positive reputation in the industry.

Best TL Reviews

They are really sweet everytime I go there, they are very gentle and make sure they look good when I leave. There is one guy that works there and he is very nice and he makes sure to go slower when he files my nails to hard

Ok I don’t get my nails done often, but I went in for a pedicure and this was the worst experience I’ve ever had. Waited about 45 minutes soaking for a tech (which was fine) because they were busy. One of the tech’s 3 kids were there and they were playing their phone as loud as possible. Blaring. Everyone (7 people) in the pedicure area were clearly annoyed. The other techs could tell everyone was annoyed, but rather than correct the issue they started blasting country karaoke on the TV. I’ve never been so overstimulated and wanted to leave.

This was the quickest pedicure I’ve ever had. Maybe 10 minutes from start to finish. So much so, that my polish has bubbles and is so rough that it’s the 2nd day and it’s already chipped. The people seem nice, but they don’t seem to manage it well. Disappointed at best.

I only get my nails done by Jessica, in the 1st chair because she can do so much with designs and I personally think she's the best there. She always makes sure everything is perfect. Others there are good too and have done my nails in the past if you just want normal work instead of lots of design's.

Edit: Jessica is no longer at this shop anymore. All pictures I've posted where done by her.

This was the first time I had gotten my nails done in over a decade and they new this. I feel taken advantage of. Paid 45+ tip. It felt rushed. I paid to get my nails done

They didn't clean or trim my nails, no manicure work at all. They just grinded them down on the surface. Uneven nails and I got them 3 days ago and they're already chipping. They refused to do powder polish and insisted on gels because they knew I would want to change the color, which I tried to tell them I wouldn't. They wouldn't listen to my concerns at all. Some nails weren't even painted fully. Will not be returning to this establishment. Manicurist name was randy.

DO NOT waste your time there. I should have just said take them off but after sitting there for 3 hours I was fed up. This place is not clean what so ever , even after saying this one so beyond crooked nothing was done, my eyebrows where thick and now they are skinny!! I have never been to place where I was this unhappy after I left.

coming from a nail tech student… worst experience

I asked for acrylics fill in just clear no polish. While filing and drilling to get rid of old acrylic, she burned my nail bed, clipped my cuticles back so far they bled, and cut fresh skin all around my fingernails. She continued to make mistakes after I told her she was hurting me and I yanked my hand away from her it was excruciating. I have a high pain tolerance, and this was just down right terrible and painful! Never go here

$35 of pain at top nails

I love Top Nails!! They always do a great job on my nails and if I ask for something special they don't complain! They go above and beyond! The entire staff is friendly with a special shout out to "Michael Jackson #2" for a little extra laughs!! Check out my nails done in dipping powder!!!

They awesome and so gentle. They are reasonably priced and very nice I would direct anyone to them