Nails Spa and Wax

+1 320-587-4039

1060 MN-15 #90, Hutchinson, MN 55350 United States of America

Open Today: -

Quick Facts About Nails Spa and Wax

Nails Spa and Wax place has received a mix of positive and negative comments regarding their services. In order to evaluate the strengths and weaknesses of the establishment, it is essential to analyze the feedback provided.

Starting with the positive comments, it is evident that Anna, one of the nail technicians, receives commendations for her exceptional work. Customers speak highly of her talent and design abilities, stating that she is the best in her field. This positive feedback emphasizes the strength of having skilled and talented professionals on staff, as it attracts and retains loyal customers.

Additionally, the friendly and warm environment of the salon is mentioned as a strength. Del, a satisfied customer, expresses their satisfaction with the atmosphere, affirming that it is the main reason for their continued patronage. A welcoming ambiance is crucial for customer satisfaction, as it contributes to a positive experience and encourages repeat visits.

On the other hand, negative feedback highlights several weaknesses of Nails Spa and Wax place. One of the recurring issues mentioned is the poor quality of polish application and durability. Customers complain that the polish chips or smudges shortly after the service, leaving them dissatisfied with the results. This indicates a lack of attention to detail and quality control, which could be a weak point of the establishment.

Another weakness brought up by unsatisfied customers is the lack of professionalism exhibited by certain employees. One customer was subject to rude comments and laughter from a nail technician, causing them to feel humiliated and disrespected. This type of behavior demonstrates a lack of customer service skills and can have a detrimental effect on the reputation of the salon.

Furthermore, there are complaints regarding inconsistent service quality. Some customers mention that certain technicians are exceptional, such as Anna and TJ, while others are inexperienced and do not perform their tasks effectively. Inconsistency in service quality can lead to customer dissatisfaction and a lack of trust in the salon's ability to consistently meet their needs.

In addition, issues related to refunds and customer service arise in the comments. One customer complains about their inability to obtain a refund for a poorly executed service, despite the salon offering to rectify the issue. This suggests a lack of flexibility in the salon's refund policy and an unsatisfactory approach to handling customer complaints.

Furthermore, a customer expresses disappointment with the lack of thoroughness during their pedicure, stating that the technician did not properly remove nail polish from the creases of their toenails and skin. This highlights a weakness in attention to detail and the failure to meet customer expectations, especially when premium prices are charged for the service.

Overall, while Nails Spa and Wax place has strengths in terms of skilled technicians and a friendly environment, there are several weaknesses that should be addressed. These weaknesses include issues with polish application and durability, lack of professionalism from certain employees, inconsistency in service quality, and inadequate customer service practices. By addressing these weaknesses, the salon can improve customer satisfaction, loyalty, and reputation.

Best TL Reviews

As always my favorite Nail tech, Anna always does an amazing job! If you have a design just ask Anna she’s the best at what she does hands down! She does amazing design work. Such a friendly and warm environment, it’s the only place I go and return to! Thanks Anna! ~Del

My daughter had nails done here for prom and within 2 days the polish is coming off and they did a poor job on the polish. When I asked for a refund they said in the 14 years they have been there they have never had an issue like that before and would fix for free until we are happy but would not refund my money. Poor service and will never go back there again! I HIGHLY WOULD NOT recommend this place. The person I spoke with on the phone wanted to argue with me and my daughter. NOT HAPPY! The technician even made my daughter’s her cuticles bleed. As you can see in the pictures, poorly done and rushed job!

If you’re looking for a shop that does the bare minimum for their consumers come here.. if you’re looking for a shop that won’t take credit for their mess up come here! If you’re looking for a shop the tells you to leave because they twist and manipulate your fingers so much you’re unable to relax come here.. if you’re looking for someone to slap your hand because you’re not relaxing come here!! if you’re looking for a shop that files the skin of your cuticles come here! I am absolutely done with this place.. they only have 1 good manicurist (Anne or Anna). But always booked out.. don’t waste your time and money!

Asked Anna for a Christmas set of nails. She is soooo amazing. Very talented!!! Always have a great experience here.... very professional!! 5 stars isn't enough!!

Very disappointed. Got a pedicure and when I got home the polish was just smudging right off. The employee checked before I left and never said anything about weather not allowing it to dry properly or anything. Yes they offered to fix it, but not wasting my time to go back and have to wait. Nail polish remover here I come. ????

I’ve had Anna and tj do my nails and they are both amazing! I highly recommend this nail salon! Definitely will keep coming back :) (the ones in photo are done by tj!)

I came here for a mother/daughter moment before Christmas to get pedicures. The guy who was doing my nails was extremely rude commenting about the fact that I have not gotten a pedicure in a long time and laughing, constantly shaking his head and scoffing at me. He said something to the technician doing my daughter's nails in his language and that guy looked at my feet and started laughing. I left practically crying because I have a health condition that prevents my nails from growing. You know, people come get there nails done for the enjoyment of it and you make them feel like this? Really?? If you want to keep customers, stop making fun of them so blatantly. It is so disrespectful, rude, and unprofessional. I will gladly drive an hour to Minneapolis area from now on to get my nails done then going the 5 minutes it takes to go to you. The only and I mean only reason I am giving two stars is that the lady who rang us out at the end was extremely kind and professional. Maybe if she was doing my nails, I would have had a better experience, but we will never know because I will never go there again!

The girl that did my pedicure was nice but not good at her job and seemed new, she was too gentle, barely rubbed my legs, I have nail polish all in the creases of my toenails and skin, she did not scrape under my toenails well and barely clipped my toenails and cuticles at all. Horrible experience... not sure if I'll go back. I have an expectation that if I'm going to spend 70$ of my hard earned money on a pedicure they better do a good job and I did not feel like I was at all happy with the results.