Quick Facts About Top Nails
Top Nails place has received mixed reviews from customers, with both positive and negative experiences shared. In order to assess the strengths and weaknesses of the salon, we will analyze the comments provided.
Starting with the strengths, several customers have expressed their satisfaction with the service provided at Top Nails place. One customer mentioned that they were "10000000% satisfied," highlighting the excellent service and efficiency of the staff. This suggests that the salon excels in customer service, creating a positive and comfortable experience for their clients.
Another strength of Top Nails place is their ability to fix any issues that may arise. A customer mentioned that although they had previously had a nail job they were not completely happy with, the salon was always able to rectify the situation. This indicates that the staff are responsive to customer feedback and willing to go the extra mile to ensure customer satisfaction, even if mistakes are made.
Additionally, the nail technicians at Top Nails place have received praise for their skillfulness and attention to detail. Customers have mentioned specific staff members by name, such as Jason and James, who provided excellent nail services. This suggests that the salon employs talented individuals who take pride in their work, resulting in high-quality nail treatments.
Furthermore, the salon is appreciated for creating a fun and friendly atmosphere. One customer described their experience as a "party with friends," indicating that the staff made an effort to engage in conversation and create a pleasant ambiance. This suggests that Top Nails place understands the importance of customer experience and strives to make each visit enjoyable.
Moving on to the weaknesses, one recurring issue raised by customers is the salon's busyness. It is noted that appointments are highly recommended due to the frequent crowding. While this may be a testament to the popularity of the salon, it can also be seen as a weakness as customers may have difficulty securing appointments at their desired times. This may lead to inconvenience and frustration, particularly for those with busy schedules or last-minute requests.
Another weakness highlighted by a customer is the experience with an older male nail technician who was described as rude. The customer also stated that their nails were messed up and when they raised their concerns, the technician's response was unprofessional. This raises concerns about consistency in service quality and the importance of maintaining a friendly and respectful environment for customers.
Two customers have also expressed dissatisfaction with their nail experiences at Top Nails place. Both customers mentioned that they received sloppy and rushed nail jobs, leading to a general disaster. This indicates a lack of attention to detail and quality control, which can greatly impact the overall reputation and customer trust in the salon.
In conclusion, Top Nails place possesses several strengths, including excellent service, talented nail technicians, responsiveness to customer feedback, and a friendly atmosphere. However, the salon's weaknesses lie in their busyness, inconsistent service quality, and the presence of an unfriendly and unprofessional staff member. It is important for the salon to address these weaknesses in order to maintain and improve their overall reputation and customer satisfaction.
Best TL Reviews
There’s a couple reviews that made me nervous but after going in and seeing for myself i can safely say i am 10000000% satisfied. Everyone was super kind and efficient in the entire ordeal and I definitely plan on returning. The lady did my nails and I’m absolutely in love with them. I haven’t had my nails done in years so I was slightly nervous but she made me feel comfortable and I’m very glad to have went.
Great service and would definitely recommend.
Absolutely in love with them!! The lady said shes never done cherrys on nails before but she did so good <3!! very happy with my experience.
Jason did an EXCELLENT job on my nails! He was very thorough, precise, and took his time. He was also very kind. I’m only in town to visit family, but I wish he could always do my nails!
This is our "go-to" nail place. Though fair warning they're frequently busy; so an appointment is highly recommended. I am ALWAYS happy with my pedicures. I have had my nails done that I wasn't completely happy with; HOWEVER, they've always fixed it.
My friend and I were able to get an appointment last minute for her birthday and we were not disappointed! James and Jimmy were wonderfully skilled, super fun, and they weren’t afraid to make conversation. It felt like a party with friends! Not to mention, we LOVE the style and flair they added to our basic color choices. We will be back for sure.
Update: it’s been two weeks - my pedi is still in great shape and I’m STILL thinking of how incredible this experience was. I can’t wait to come back to town just to get another pedicure. ????
I have to say I have went to this place many times and loves the older lady and my nails looked great I went this time to get the older man who was very rude messed up mine and a friends nails and when we said something about it he said if you don’t like it you can leave that’s some great customer service to have so we paid and left with messed up nails
Got my nails done here a few times, but this last time was by far the worst. The nail job was sloppy, rushed and just a disaster in general. I’m embarrassed for anyone to even see my nails. My mother also had a bad experience a few months ago. I will never be returning to this salon and will never again recommend it to anyone. If I could give 0 stars, I would.
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Top Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Wi-Fi
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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