Total E'Clips Salon

+1 605-347-2400

920 1st St, Sturgis, SD 57785 United States of America

Open Today: -

Quick Facts About Total E'Clips Salon

Total E'Clips Salon has several strengths that are evident in the comments provided. Firstly, the salon is praised for its talented and skilled stylists. Zachary, in particular, is highlighted as one of the best hair stylists in the area. Customers appreciate that he is able to deliver on their desired hair color and style, which sets the salon apart from other establishments that have been unable to meet such requests. The positive experience with the stylists reflects the expertise and professionalism present in the salon.

Additionally, Baylee receives high praise for her nail services. Customers mention her exceptional talent and customer service, emphasizing that she listens to their preferences and delivers accordingly. This demonstrates her ability to meet individual needs and provide a personalized experience. The relaxing pedicure experience highlighted by one customer further adds to the positive reputation of the salon, as it suggests a commitment to creating a serene and enjoyable ambiance for clients.

Furthermore, Bailey is described as the best cosmetologist by one customer. This comment reinforces the salon's strength in attracting skilled professionals who excel in their trade. Bailey is recognized for her ability to listen, create a comfortable atmosphere, and exceed expectations. This positive testimonial indicates that the salon's staff is not only talented but also dedicated to providing excellent service and going above and beyond for their clients.

The positive feedback regarding the salon's environment is another significant strength. Customers mention the salon's cleanliness, friendly staff, and welcoming atmosphere. The salon is described as beautifully run, creating a positive impression even before receiving any services. A clean and welcoming environment helps clients feel comfortable and enhances their overall experience.

The salon's ability to satisfy customers' hair needs is praised in one comment. It is mentioned that the stylist, Chaylynn, listened to the customer's preferences and delivered the desired haircut. This indicates that the salon understands the importance of actively listening to clients and tailoring services to meet their specific requests. Such attention to detail is crucial in maintaining customer satisfaction and building long-lasting relationships.

However, there is one negative comment regarding a missed appointment. This incident suggests a weakness in the salon's communication and customer service. The commenter expresses frustration as they claim to have been given the wrong appointment time over the phone. Additionally, their complaint is further compounded by mentioning that this is the second time such an issue has occurred. This reveals a potential problem with the salon's appointment booking system and highlights the need for improvement in handling customer appointments and taking responsibility for any mistakes made.

In conclusion, Total E'Clips Salon possesses several strengths that contribute to its positive reputation. These include the talented and skilled stylists, as evidenced by the positive experiences shared by customers. The salon's focus on excellence in customer service is also apparent through the personalized treatment highlighted in the comments. Additionally, the salon's clean and welcoming environment further adds to its strengths. However, the salon must address the weakness revealed in the negative comment regarding missed appointments. Improving their communication and appointment booking system will help the salon maintain high customer satisfaction levels and ensure a positive overall experience for all clients.

Best TL Reviews

Zachary is probably the best color/hair stylist in the area. My wife hated doing her hair anymore because all the places around tell her she can’t get her hair a certain way. Well he did an amazing job and took care of us big time. The owner is also very nice and took care of us as well. I couldn’t say a single bad thing about this place. If you haven’t booked an appointment yet call right away. They are super busy.

Baylee is my go to nail girl. She listens to what you want and delivers. Her talent is unmatched as well as her customer service. Thank you Baylee!

I had the Best most relaxing pedicure from Baylee this morning. I definitely will be getting another one. Love the shop!!

Bailey is, by far and large, the best cosmetologist I have ever met. I came in a complete mess, and she took her time to hear me out. So comfortable, so clean, so efficient, and just the nicest most honest professional. She made her salon feel like my own home, and exceeded all my expectations. I’m telling EVERYONE to come here, you will not be disappointed. Thank you so much, Bailey!

I had a review but I think it disappeared.

I love this salon! It's beautifully ran! I love everything about coming here! Friendly people, welcoming environment & always clean!

For the first time in over 20 years, I found a stylist that LISTENED and cut my hair the way I wanted it. Chaylynn is the first stylist I've returned to. The salon is clean, the gals are friendly. Just A+ for me. I've tried the other salon in town and was sorely disappointed with 3 different stylists. I will absolutely return again.

I made an appointment for my 2 year old for 11 am. The girl on the phone said she would see me at 1 at the end of the call so I showed up at 1 pm. At that point she told me we missed our appointment and that it was my fault. I will never go back and the 357 family members I have in this town will also not be going anymore. This is the second time this is happened and they don’t accept responsibility.

This is my favorite salon in the Black Hills for all hair and nail needs! Girls are super friendly and very professional! I recommend them to all my friends around as they are always asking where I go. Many have came here from all over the hills!