Quick Facts About Trina Beauty
Trina Beauty Place, according to the comments provided, has both strengths and weaknesses. In terms of strengths, customers appreciate the ease of walking in without an appointment and the friendly service provided by the staff. The prices are fair, and the nail work is generally well-done, with particular praise for technicians like Thongsook and Jenny. Additionally, Trina Beauty Place is known for being accommodating to specific requests, such as custom designs and colors.
However, there are several weaknesses that customers have noted. The salon area is described as cramped and located in the back of a beauty store, which may not provide a comfortable or visually appealing environment for customers. Some customers have expressed concerns about the cleanliness of the salon, as they believe the tools are not cleaned thoroughly after each customer. This raises hygiene and sanitation concerns. Moreover, there have been instances where the technicians appeared to rush through services, leading to dissatisfaction among customers. Some customers also mentioned that they observed technicians using their phones regularly during services, which can be seen as unprofessional and detracts from the overall experience.
Another weakness highlighted in the comments is poor customer service and communication. Several customers have mentioned incidents where they felt ignored or not properly greeted upon arrival. This lack of communication and attention can leave customers feeling unwelcome and frustrated. In one comment, a customer even reported having to wait for an extended period of two hours, despite being told over the phone that there were available appointments. This inconsistency and lack of coordination suggest a need for improvement in the operations and customer service aspects of the business.
Furthermore, a few comments mentioned issues with certain technicians, particularly older ones, who were perceived to be less skilled or attentive than their younger counterparts. In some cases, customers reported instances of injuries caused by inexperienced or inattentive technicians, leading to infections and dissatisfaction.
Lastly, a customer expressed disappointment with the quality of the nail service received, particularly in regards to a gel full set. The acrylic was described as thick, and the nail polish did not adequately cover the entire nail. This suggests inconsistencies in the quality of services provided by different technicians.
In conclusion, Trina Beauty Place has strengths including convenience, fair prices, and talented technicians for nail work. However, the salon's weaknesses lie in the cramped and potentially unclean environment, rushed services, issues with customer service and communication, inconsistent quality among technicians, and instances of dissatisfaction with the final results. These weaknesses should be addressed to ensure a better overall experience for customers.
Best TL Reviews
I've been coming to Trina for years.dont think your coming for the serene epic pedi experience. I like the ease of coming in and out no appointment, and the ladies are so sweet. If you want a no thrills easy going pedi exp. This is your place.
Always satisfied with our nails Thongsook and Jenny are amazing!!
Cramped salon area located in the back of this beauty store. You can tell they don’t clean all their tools after every customer. & although my tech was friendly, it seemed like she was rushing while doing my ped & kept checking her phone! You can find a better salon with the same prices to do your nails better than this one. Oh & the owner (old man in the front) is not friendly at all
Becareful, some girls don't pay attention to what they're doing. I got cut and it got infected. But the pedicure is really good, with Taylor. She is way better than the girl that cut me. The younger girls know what they're doing. Start away from the older ladies, not good.
Fair priced. And the ladies do great work on your nails. I took my girlfriend to a nice nail salon in the mall. The lady was real nice and could speak Japanese so they could understand each other. But within three days her nails are chipping. Here are nails haven’t shipped for over three weeks awesome job thank you very much
By far my favorite salon I color and design. Customer service is almost always good. They could improve in this area but if you have an idea and want your tech to do it, this is the best place. Susan gives a great facial.
I gave them a call to see if they had openings. I was told they did and asked to come down. When I entered I asked about the salon (the salon is located inside a beauty store) and I was instructed to head to the back. I walked through the cramped little isles and found the nail shop. I stood there about 10 minutes and although I made eye contact with more than one technician no one greeted me or said anything. I approached a technician and she told me to go back to the front of the beauty shop and check in. When I went to “check in “ the guy told me I would have to wait TWO HOURS to be seen. I had just called and was told they had availability. I drove all the way down just to be told to wait two hours. The place was cramped, dirty, and the customer service and communication was garbage!
My aunt and I had been coming here for years & seeing Kimmie. She has moved on to better things now but we used to love this place so I figured I’d get a full set! Jenny did my nails and she did bad :( I got a gel full set and the acrylic is thick, the nail polish isn’t covering the full nail, and it just looks rushed. I’m very disappointed. For $45 it could’ve been better.
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Trina Beauty Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | Closed |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 06:00 PM |
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