Quick Facts About Trojan Nails
Trojan Nails has received both positive and negative comments, highlighting their strengths and weaknesses as a nail salon. Below, we will analyze these comments to provide an understanding of the strengths and weaknesses of Trojan Nails.
Starting with the strengths, one commenter mentioned that their first trip to Trojan Nails was wonderful. They enjoyed a manicure, pedicure, nail polish, and waxing for a reasonable price of $95. This suggests that Trojan Nails offers a wide range of services at relatively affordable prices, making them an attractive option for customers. Additionally, there was a positive mention of the friendly staff and the great work done by a specific nail technician named Tara. Consistency in providing excellent service and being able to meet customers' expectations is crucial in maintaining a loyal customer base. The commenter also strongly recommended Trojan Nails, indicating a high level of satisfaction and trust in their services.
Another strength mentioned was the availability of Trojan Nails. One customer mentioned that they were happy with the service and never made prior appointments when visiting at 9:30 am when the salon opens. The fact that they were able to accommodate walk-in customers and provide satisfactory service speaks to their efficiency and organization as a business.
Moving on to the weaknesses, the most concerning complaint is regarding the behavior of a specific staff member. Multiple commenters described this individual as rude, dismissive, and even racist. Such behavior can deeply impact the overall customer experience and tarnish the reputation of the nail salon. Additionally, one customer mentioned that this staff member picked and chose who to upcharge, indicating a lack of fairness in their pricing practices. Poor customer service and discriminatory behavior can significantly deter potential customers from choosing Trojan Nails, highlighting a major weakness.
There were also complaints about the quality of the services provided. One customer described Trojan Nails as a "rugged overly priced place" with nails constantly popping off. This suggests a lack of attention to detail and perhaps improper application techniques. Poor quality work can be detrimental to the reputation of a nail salon, as customers expect long-lasting and well-applied nails. Gluing nails multiple times and having them pop off repeatedly raises concerns about the skill level and expertise of the technicians working at Trojan Nails.
Furthermore, there was a complaint regarding the pricing transparency. A customer mentioned that they were given one price for a pedicure but was informed of a different price once they were in the chair to get their nails done. This lack of clarity and the resulting attitude from the staff can create an unprofessional atmosphere, making customers doubt the integrity and fairness of Trojan Nails as a business.
In conclusion, while Trojan Nails has some strengths such as a wide range of services, affordability, availability, and positive customer experiences, there are significant weaknesses that cannot be ignored. The rude and dismissive behavior of a staff member, questionable pricing practices, poor quality work, and lack of transparency all contribute to a negative overall impression. Improvements in customer service, training and certification of employees, pricing consistency, and quality control measures can greatly enhance the reputation and standing of Trojan Nails in the nail salon industry.
Best TL Reviews
The man in the front is extremely rude and harsh. When he shouldn’t be looking like chicken little. He’s also racist, turned every black person that came into the shop around. Rolled his eyes the whole time in and was blatantly dismissive towards customers. This man has the worst customer service. Again with a face like that you would think he would be a bit nicer. Also they pick and choose who they want to upcharge. Don’t go here. The men are extremely rough with your hands and some of these people they have working aren’t even certified. It is a waste of time. I was being nice by giving them one star.
Great First Trip to this nail salon. I really enjoyed my visit an will be back for sure. Thanks to Tony for my Alabama cute toes. Love the pedicure chairs there also. ???????????? Great work. Fully staff in there also and nice polite people.
Came in from out of town. 1st sign that this wouldn’t be great was the greeting. This guy pictured was so rude. Only came in to fix one nail and there is no one else sitting waiting he says it'll be 2hours when the person in his chair was done and drying her nails. Three ppl have left which leaves 3 stations open still not called to get 1 nail fixed!!
My first trip was wonderful I got a Mani and a Pedi, hell polish on both and waxed... Was only$95. Was very pleasantly surprised.
I absolutely love this nail salon. The people are friendly and do great work. Tara (I believe) that sits to the left as soon as you enter he’s done my nails the past 4 times and is very consistent. I always take random nail art designs and she completes them with excellence. Strongly recommend this salon
I have been using Trojan Nails for several months and am very happy with the service and availability. I like to come in at 9:30 am when they open and usually don’t make an appointment. Prices are comparable and service is above compare. Thank you, Trojan Nails!
This raggedy overly price place. Never have I ever seen such poor quality since getting nails done since the 80's. The nails popping off left and right. Had to glue them 3 times. Didn't want them touching them again. DON'T GO HERE!!!! I'd give them a -3000 stars for each pop off nail. Made sure an antibiotic was taken just in case
VERY UNPROFESSIONAL!!! I was told one price while getting g a pedicure and the price changed once I was in the chair to get my nails done! The guy then proceeded to get a attitude with me because I asked EXACTLY what I was paying for. THEY ARE OVERPRICED & OVERRATED !!! NEVER COMING BACK
Trojan Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places