Tropical Nail & Spa

+1 313-584-6688

4650 Greenfield Rd, Dearborn, MI 48126 United States of America

Open Today: -

Quick Facts About Tropical Nail & Spa

Strengths:

1. Longevity of loyal customers: One comment mentioned being a loyal customer for four years, which suggests that Tropical Nail & Spa has a customer base that values their services and continues to come back regularly. This indicates that the salon has built trust and provided satisfactory experiences in the past.

2. Friendly and caring staff: Several comments praised the staff for being kind, caring, and helpful. Building positive relationships with customers can create a welcoming and comfortable atmosphere.

3. Beautiful and clean salon: A customer mentioned that the salon had recently been remodeled and was described as beautiful. The comment also noted that the salon was very clean and sterile. A visually appealing and hygienic environment can contribute to a positive customer experience.

4. Skilled technician: One customer specifically mentioned a technician named Eve, praising her work and describing her as a perfectionist. This suggests that the salon employs technicians who are highly skilled and capable of providing excellent nail services.

Weaknesses:

1. Poor quality services: Multiple comments expressed dissatisfaction with the quality of the services provided. Customers mentioned issues such as sloppy application, sharp nails, thin nails, bubbles in the nails, and dirt left on the hands after service. These complaints indicate a lack of attention to detail and a failure to meet professional standards.

2. Inconsistent customer service: One comment described an incident where a customer was spoken down to, dismissed, and degraded by a staff member. Additionally, another customer complained about the rough treatment during the removal of acrylic nails. Inconsistency in customer service, especially when it involves rudeness and disregard for customer preferences, can negatively impact the overall experience and deter customers from returning.

3. Lack of attention during massages: A customer mentioned that the foot and hand massages during the treatment were too quick, not allowing for enjoyment. Another comment mentioned that the hot towels were not kept on for a sufficient amount of time. These complaints indicate that the salon could improve the duration and quality of their massage services.

4. Hygiene and cleanliness concerns: One comment mentioned that the salon was covered in nail dust and appeared to have never been cleaned properly. This raises concerns about the overall cleanliness of the salon and the potential for unsanitary conditions. Additionally, the comment mentioned discarded drinks left around the salon, which suggests a lack of attention to cleanliness and tidiness.

5. Language barrier: One comment mentioned experiencing difficulty communicating with a staff member who suddenly forgot how to speak English. This language barrier can create frustration and hinder effective communication between staff and clients.

In conclusion, while Tropical Nail & Spa has strengths such as loyal customers, friendly staff, a beautiful salon, and skilled technicians, there are several weaknesses that need to be addressed. These weaknesses include poor quality services, inconsistent customer service, inadequate attention during massages, hygiene and cleanliness concerns, and a language barrier. Resolving these issues and improving these aspects of the business could lead to a more satisfactory customer experience and enhance the salon's reputation.

Best TL Reviews

Extremely sloppy job. My cuticles are covered in paint and dip powder. Corners of my nails are so sharp they are getting caught on everything. No base coat was applied so getting this off will be a nightmare and the nails feel extremely thin for dip powder. I had to ask for a 3rd coat…two coats of dip and no base coat is cheap and not up to standard. I was also expected to put the oil on my cuticles myself? Bubbles in nails as well. My hands are covered in paint from the color they took off. Additionally, everything there was COVERED in nail dust. Not a days worth of nail dust, looks like they’ve never cleaned and discarded/leftover drinks were sitting everywhere. Signs saying masks required was not followed by staff or most patrons. 2 stars seems generous.

Yes omg this is horrible, don’t come here please, they have the worst service, he left my nails dirty from powder from inside. Every time I ask him for something he gives me attitude. I would NEVER come back here in my life!!!!!!!

I have been a loyal and long term customer (since Obama second term). However, what I experienced in the last 24 hours has changed my opinion and life for the worst. I went here to get my nails done for my wedding, however, less than 24 hours later I noticed a crack and went to go get it repaired- THE DAY OF MY NIKKAH. To my shock and disbelief I was spoken down to, dismissed and degraded. I have never been spoken to in such a manner and to make matters worse I couldn’t even fully understand half of it because the individual “working” with me suddenly forgot how to speak English. Given the circumstances, I could not hold back tears and started off the morning of my nikkah in tears of frustration. If you need to get your nails done and don’t care about customer service (or your mental health- sure I’d recommend). However, I am no longer supporting this business due to the emotional & mental distress and anguish I experienced

Have been coming to this salon for the last 4 years. I don’t go in for anything special. Just mani & pedicure plain polish. Service is great, staff are very friendly and kind. Just came after they remodeled and it is very beautiful. They are very clean and sterile. The tech today was very helpful in selecting my shade. The new seats are very comfortable and pleasing to the eye. Would recommend. Didn’t give 5 full stars because they don’t really spend time on giving the foot massage or the hand massage- it’s very quick you don’t really get time to enjoy it. Also the hot towels I wish they would keep them on a bit longer. The time I came in it wasn’t busy, so no need to rush. But overall great experience.

Took my mother to get a pedicure today. The staff there were absolutely wonderful. The lady that helped my mom was so kind and caring and made her feel very comfortable.

Eve is the best and is so sweet. She’s a perfectionist and her work speaks for itself.

This salon use to be my go to, but my last few experiences have been awful. I went in today to get my acrylics taken off and the lady who was doing them was so rough. I asked her not 1, not 2, but 3 times to soak them for me instead of ripping them off and each time she told me no and that she doesn’t have time. How does that make sense? I think I would know my nails better then anyone else, i know that if they were to get ripped off they would start bleeding, and this isn’t the first time this has happened. It was the most frustrating, rude, and painful experience i’ve ever endured at a nail salon. I called and complained after and the owner was very understanding but he said that if you ask for them to be soaked they’re supposed to soak them for you, and I asked this women 3 times and she did not. Save yourself the frustration and disappointment, don’t come here.

Very elegant and comfortable place .. the team are lovely and love what they’re doing ..