Quick Facts About Upper Cuts
Upper Cuts place has received a mix of positive and negative comments, indicating both strengths and weaknesses in their service. We will analyze each comment to assess the overall strengths and weaknesses of the establishment.
Starting with the negative comments, one customer expressed their disappointment with the service, claiming they received a horrible haircut and unprofessional service. They even paid double for their haircut and still ended up with visible bald lines and a lack of clean shaving on their beard. This comment highlights weaknesses in the skills and attention to detail of the barbers. Additionally, the customer stated that they will not return to the same barber, indicating a lack of consistency in the quality of service.
On the contrary, another comment mentions great service and a perfect haircut every time they visit Upper Cuts. This demonstrates a strength of the place, indicating that some barbers, including Marven, are highly skilled and provide excellent service. The comment also mentions the presence of amenities like WiFi and seating, which suggests a comfortable and pleasant atmosphere.
A long-term customer who has been visiting the place for 20 years states that they have no complaints and that it is always a nice, clean, and safe place. They specifically highlight a Jamaican barber as being the best. This comment indicates the strengths of consistent service quality, cleanliness, and safety in the establishment.
However, another customer had a negative experience regarding the punctuality of the barbers. They arrived at the shop when Google indicated it would open but found a different opening time on the actual shop door. They subsequently had to wait for an extended period before any barbers arrived. This comment points out a weakness in terms of reliability and accuracy of the business's opening hours and the lack of consideration for customers' time.
Another negative comment mentions a bad experience with their child's haircut. While one barber did a good job, the other two completely shaved off a 6-year-old's hair, which caused the child to cry. This highlights a weakness in communication between the customers and the barbers, as well as a lack of understanding and consideration for the customer's request.
One customer shared a personal experience and expressed their disappointment with a specific barber named David. They mentioned that they have been long-time loyal customers and have always paid well for the services. However, when they had to cancel appointments due to a health emergency, the barber reacted inappropriately by texting them to never book with him again. This comment points out a weakness in terms of customer loyalty and compassionate customer service.
On a positive note, another customer highly recommends a specific barber named Marvin. This comment indicates a strength in the skills and capabilities of Marvin, suggesting that he consistently provides great haircuts. This also reflects positively on the overall service quality of the establishment.
In conclusion, the comments reveal both strengths and weaknesses of Upper Cuts place. The strengths include skilled barbers like Marven and Marvin who consistently provide excellent haircuts and a comfortable environment with amenities like WiFi and seating. Additionally, the long-term customers mention a clean and safe environment. However, there are weaknesses in terms of unprofessional service, lack of attention to detail, inconsistencies in service quality among different barbers, unreliability in opening hours, poor communication and understanding between barbers and customers, and a lack of compassion and customer loyalty. It is important for the management of Upper Cuts place to address and rectify these weaknesses in order to enhance their overall service quality and customer satisfaction.
Best TL Reviews
Horrible haircut very amateurish service I paid double to get my haircut right seemed good once I walk out the shop got home and balder line behind my head still visible and didn’t even use straight razor on my beard for a close shave and clean lines SMH I’ll be back but not with same barber
Been with the place for 2 years now, great service, I go to Marven, cuts my hair perfectly every time. Amazing service with wifi and seating would recommend
Did amazing hair cut definitely should get done here.!!
I have been getting my hair cut for uppercut for 20 years. And i have not one complaint Throughout the years. Always a nice clean safe placeAnd the Jamaican, is the best!!
I'm here from out of town to visit my son. I brought him and my cousin here Andi have to admit the cuts were very good. My cousin tried them out and his cut was nice. It was 3 barbers there. So fast forward to this morning. I check Google it says they open at 8am.. I get there about 7:45 and I look at the door and it says they open at 9am. So I go to the supermarket across the street and hang out until 8:45. I stood in front of the barbershop until 9:30. Still no one. I'm not use to that. Barbers where I'm from are early especially on Friday when everyone wants to be fresh for the weekend so alot of folks come early. They should do a much better job of being there at the time they promote. I'm just saying. Didn't like the wait.
I've been there three times with my son. The first barber Blessed did a good job. He cut it low, but there was still some hair on his head. The other two shaved his hair off completely. Who shaves the hair off a 6 year old? It's very hard to communicate with them so they can understand. I only like Blessed the barber there. But even with him, I'm not going back. My boy was in tears.
David has been my family barber for 5+ years. We have always paid for services and tip well. Just recently I ran health issues. Suffered a miscarriage and all. Which David knows of because we always chat. We had three appointments scheduled today 7/19/19 for my family and had to cancel due to my doc office calling telling me i need to have surgery and to come to her office asap. My husband tried to call but for some reason he never answer his calls. So he canceled through the app. So David text him don't ever book with him again. Wow. Loyalty means nothing to him. For him to reply saying that under these circumstances shows what kinda person he was this whole time. His sense of judgment in morals is very Inhumane
Highly recommend Marvin. This guy will get you right.
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Upper Cuts Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 08:00 AM - 08:00 PM |
| Saturday | 08:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
How to go there
Location
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