Quick Facts About Vivian Nails
Vivian Nails has received mostly positive comments from customers, indicating several strengths of the business. One recurring theme is the excellent nail services provided by Vivian and her staff. Many customers have praised the quality of their nails and the ability of the technicians to meet their expectations. One customer mentioned that Vivian always takes her time to ensure the shape of the nails is perfect and can also do any design the customer wants. This attention to detail and customization suggests a strong technical skill in nail art and a willingness to cater to individual preferences.
Another strength mentioned in the comments is the friendliness and welcoming nature of the staff. Multiple customers remarked on the kindness and professionalism of the employees, making the salon a pleasant environment to visit. This positive atmosphere likely contributes to customer loyalty, as one person mentioned that they have been going to Vivian Nails for several years and would not trust anyone else with their nails. The lasting impression made by the staff, particularly Vivian herself, suggests a strong customer service orientation and a commitment to building relationships with clients.
The ability of Vivian Nails to maintain long-lasting nails is also mentioned as a strength. Several customers commented on the durability of their nails, with one person stating that they have had their nails on for over a year without them breaking. This suggests that Vivian Nails uses high-quality products or techniques that result in long-lasting manicures. This strength could be a major selling point for customers looking for nails that can withstand daily wear and tear.
While many of the comments are positive, there are also a few negative reviews that highlight some weaknesses. One customer mentioned concerns about the declining quality of the work at Vivian Nails. They specifically mentioned an issue with little bubbles on their nail and the technician's response, which did not address the problem adequately. This suggests a lack of attention to detail and a potential decline in the quality of the services provided. Another customer mentioned a negative experience with a rude nail technician who did not apply the clear gel coat and caused their nails to chip and break within a few days. This indicates a lack of professionalism and poor attention to customer satisfaction.
Furthermore, one comment mentions that the salon has changed and is no longer the nice place it used to be. The individual had a disappointing experience with a rushed and rough pedicure, which contradicts the positive atmosphere praised by other customers. This inconsistency in the quality of service and the decline in overall salon experience could be viewed as a weakness.
In terms of recommendations, one customer specifically mentioned Jessica as an excellent nail technician, suggesting that she may be a standout employee with exceptional skills. Capitalizing on positive customer experiences with talented technicians like Jessica could be a strategy to enhance and maintain the reputation of Vivian Nails.
In conclusion, Vivian Nails has several strengths, including the ability to provide excellent nail services, a friendly and welcoming staff, and long-lasting nails. However, there are some weaknesses, such as declining quality of work and inconsistency in service. By addressing these weaknesses and capitalizing on their strengths, Vivian Nails can continue to be a reputable and successful nail salon.
Best TL Reviews
I have been coming to Vivian nails for a few years now she has always done an amazing job and I wouldn't go anywhere else for my nails! as someone who is picky she does them perfect every time!! she takes her time to make sure the shape is perfect she also can do any design u want I love my nails every time! I also get pedicures here and they are always great as well everyone is so nice and welcoming when I come here I highly recommend to anyone!!
I don’t trust anywhere else but Vivian with my nails. She kills it every single time!! I love the rest of the staff too. So friendly. I’ve had my nails on for over a year now and always go to Vivian’s. My nails very rarely break. Crazy how long they stay on. Love it here!
Not sure what happened to this place. They aren’t good at all. I told them that there were little bubbles on my nail which may be from the clear gel they are using and they wanted to put cuticle oil on?!?!??? The quality of work has really taken a swim down the drain. I had to tell the guy how not to file my middle finger. The owner literally smiled and was like okay. Never going back and I’ve been going there since Vivian owned it.
I got a gel manicure and pedicure a week ago. My nail tech, I don't remember her name, was very rude during my gel manicure. It took way longer than it should have. I'm pretty positive she didn't even put the top clear gel coat on my nails because she was too busy talking on the phone and not paying attention to what she was doing. My nails started chipping 3 days ago, making it only 4 days after I got my services. One nail even broke today. 10/10 would not recommend :)
I have been bouncing from nail place to nail place trying to find my go to and yesterday I found it here with Jessica!!! She is great! Very personable and my nails needed song free serious reshaping and maintenance and she did her thing!!!!!!! And right now they are doing 10% off all services!! So if you're looking for someone I definitely recommend Jessica!!!
This use to be a very nice salon when it was called Vivian Nails. Today I got the fastest Happy Feet Pedicure . Honestly the technician was so rough and seemed to be in a hurry . Not relaxing at all. I will not be going back .
The owners and staff are top notch! A MUST nail salon. So so good. I use Mimi, friends use Dee, Jessi and James the owners - they’re kids. AMAZING!
Vivian is the best. I’ve been coming here for about 12 years and I won’t go anywhere else. The best of the best, always! Patience, perfection and very meticulous. Beautiful job always!
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Vivian Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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